Parcel NOT received on SHOWROOMPRIVE!
Solved/Closed
Hello everyone, I placed an order with Showroomprive, the second one! and I haven't received my package which was supposed to arrive by September 10 at the latest. When I check the tracking, it clearly shows that the package hasn't left the warehouse of this site! I've called several times and have been told to wait and wait some more, and now I have to wait until the 4th of next month! Who do they think they're fooling???? I've understood that my package is lost and its value is over 100 euros, I am very dissatisfied having often purchased from vente privée and I had never had any problems.... I've also written several emails which have gone unanswered! Avoid this site, they are really not serious! I will write a registered letter because I find all of this unacceptable, no customer follow-up and no response to emails which are supposed to be answered within 48 hours.....!
15 réponses
Hello,
I don't know if your problem is resolved? but I have the same issue with a package I never received, the irony is that they told me like you that they were investigating and would keep me updated. Not having heard back, I sent them a new email and they confirmed that I have indeed received my package and that they don't plan to refund me. I am going to ask them to send me all their evidence proving that I received this so-called package: delivery note with my signature for example...
Indeed, real THIEVES.
I don't know if your problem is resolved? but I have the same issue with a package I never received, the irony is that they told me like you that they were investigating and would keep me updated. Not having heard back, I sent them a new email and they confirmed that I have indeed received my package and that they don't plan to refund me. I am going to ask them to send me all their evidence proving that I received this so-called package: delivery note with my signature for example...
Indeed, real THIEVES.
Hello Asarine58,
One of our advisors contacted you this morning to keep you informed about the developments regarding the carrier investigation.
He offered you a solution to avoid keeping you waiting any longer.
I hope his explanations were satisfactory, and I remain at your disposal if you have any questions.
Please know that I have escalated your message to our Customer Service so that the situation you described and the concerns you felt do not happen again.
Carole,
Showroomprive.com
One of our advisors contacted you this morning to keep you informed about the developments regarding the carrier investigation.
He offered you a solution to avoid keeping you waiting any longer.
I hope his explanations were satisfactory, and I remain at your disposal if you have any questions.
Please know that I have escalated your message to our Customer Service so that the situation you described and the concerns you felt do not happen again.
Carole,
Showroomprive.com
Hello Texeira,
This situation is not normal and I apologize for it.
We need to initiate an investigation on your package, and for that, I invite you to contact our customer service.
You can do this by phone at 01 85 76 00 00, or by email at serviceclients.livraisons@showroomprive.com.
An advisor will handle your request within 48 to 72 hours.
Have a nice day, Charlotte
This situation is not normal and I apologize for it.
We need to initiate an investigation on your package, and for that, I invite you to contact our customer service.
You can do this by phone at 01 85 76 00 00, or by email at serviceclients.livraisons@showroomprive.com.
An advisor will handle your request within 48 to 72 hours.
Have a nice day, Charlotte
Hello,
I have already placed several orders on Showroom, but to this day, I no longer recommend this site. I indeed placed an order (No. 44595906) and have just learned that they did not have the watch I ordered in stock. A sale is considered a contract between two parties. Failing to honor this contract is a fault, and I demand compensation not through a refund but by replacing my watch with an equivalent product. As an argument, Showroom Privé told me that this product came from an old collection, but this product is still available on the manufacturer's site.
I therefore do not recommend buying from their site, as they are unable to fulfill their orders, which causes harm to the buyer.
Sincerely
I have already placed several orders on Showroom, but to this day, I no longer recommend this site. I indeed placed an order (No. 44595906) and have just learned that they did not have the watch I ordered in stock. A sale is considered a contract between two parties. Failing to honor this contract is a fault, and I demand compensation not through a refund but by replacing my watch with an equivalent product. As an argument, Showroom Privé told me that this product came from an old collection, but this product is still available on the manufacturer's site.
I therefore do not recommend buying from their site, as they are unable to fulfill their orders, which causes harm to the buyer.
Sincerely
Hello Emeline,
I understand your disappointment and I apologize for it.
Indeed, this sometimes happens for various logistical reasons.
As I don't have stock, I cannot proceed with the replacement of the watch.
I see on your file that the refund was initiated on 11/03/15 and will reach you within 5 working days.
Although you are disappointed with our site, I would like to inform you that this type of sale is often offered.
I wish you a good day, Elsa
I understand your disappointment and I apologize for it.
Indeed, this sometimes happens for various logistical reasons.
As I don't have stock, I cannot proceed with the replacement of the watch.
I see on your file that the refund was initiated on 11/03/15 and will reach you within 5 working days.
Although you are disappointed with our site, I would like to inform you that this type of sale is often offered.
I wish you a good day, Elsa
Hello Asarine58,
I am Carole from the Customer Satisfaction Service at Showroomprive.com.
To quickly check if a carrier survey (lasting 15 days) has been opened and to forward your details to one of our advisors, could you please provide me with your order number?
Thank you in advance, and I wish you a great day.
Carole,
Showroomprive.com
I am Carole from the Customer Satisfaction Service at Showroomprive.com.
To quickly check if a carrier survey (lasting 15 days) has been opened and to forward your details to one of our advisors, could you please provide me with your order number?
Thank you in advance, and I wish you a great day.
Carole,
Showroomprive.com
Hello, here is my order number: n° 21922877. I sent you another message today and I find it really unacceptable to have no written response to my 3 other messages for the past fifteen days, I have to post on this site to get in touch! Normally, an investigation is opened as I also called, but I don't know more! I am really disappointed, I am waiting for my package or my refund as I placed this order on 08/16.
Best regards.
Best regards.
Hello,
I placed an order (no. 41102472) on showroomprive which has been marked as delivered online since 20/12/14, and I haven't received anything at home.
The delivery date was set until 23/12/14.
Have a nice day,
Barbara Teixeira
I placed an order (no. 41102472) on showroomprive which has been marked as delivered online since 20/12/14, and I haven't received anything at home.
The delivery date was set until 23/12/14.
Have a nice day,
Barbara Teixeira
Hello,
I am writing to you because as of today I have not received my package since 12/17/2013.
I tried to contact customer service... Useless, the 0811 number does not work and I have sent several emails without any response...
Here is my order number: 25217528.
It is an order from Lékué.
Best regards,
I look forward to hearing from you.
I am writing to you because as of today I have not received my package since 12/17/2013.
I tried to contact customer service... Useless, the 0811 number does not work and I have sent several emails without any response...
Here is my order number: 25217528.
It is an order from Lékué.
Best regards,
I look forward to hearing from you.
Hello Jessica
Thank you for sending me your information; it has been useful for tracking your package. According to my checks, it seems that your package is experiencing a slight delay in transport, but don't worry, it has been located. It has not yet been picked up at the pick-up point, but I have asked the carrier to provide me with more information regarding the delivery timelines.
If you have not heard from us by the end of the week, I invite you to contact us via the contact form under the "Help and Contact" section at the top right of the site.
As for me, I will get back to you as soon as I have more information on the tracking.
I apologize for this inconvenience, but I am doing everything necessary to ensure your package reaches you quickly.
Have a great day
Carole
Thank you for sending me your information; it has been useful for tracking your package. According to my checks, it seems that your package is experiencing a slight delay in transport, but don't worry, it has been located. It has not yet been picked up at the pick-up point, but I have asked the carrier to provide me with more information regarding the delivery timelines.
If you have not heard from us by the end of the week, I invite you to contact us via the contact form under the "Help and Contact" section at the top right of the site.
As for me, I will get back to you as soon as I have more information on the tracking.
I apologize for this inconvenience, but I am doing everything necessary to ensure your package reaches you quickly.
Have a great day
Carole
Hello, I indeed find it shameful on my part that I have not received any refund since January 14. I returned two items dropped off at the Mondial Relay, where the barcode (return shipping document) did not work (already a problem), so I have not received any receipt or document stating that I sent it, as the relay point did not give me anything. Now I receive an email saying that I will not be refunded if I do not send proof!!!
Of course, they treat us like idiots.
As a loyal customer of Showroom, this is the end, and I will spread bad word-of-mouth in my circle. I advise against this startup or this company that only takes my 73 euros; I am left with nothing.
Of course, they treat us like idiots.
As a loyal customer of Showroom, this is the end, and I will spread bad word-of-mouth in my circle. I advise against this startup or this company that only takes my 73 euros; I am left with nothing.
Hello Salah,
I confirm that no unreceived return can be refunded without proof of deposit.
Your drop-off point should have given you a tracking label when you made this return.
I’m sorry for what you are going through, however, I cannot proceed with the necessary checks without this document.
Wishing you a good day, Charlotte
I confirm that no unreceived return can be refunded without proof of deposit.
Your drop-off point should have given you a tracking label when you made this return.
I’m sorry for what you are going through, however, I cannot proceed with the necessary checks without this document.
Wishing you a good day, Charlotte
Hello, I'm reaching out as I'm facing the same issue. I've sent several emails that go unanswered.
I placed an order with Le Temps des Cerises, and the tracking number doesn't exist when I try to check the status. Moreover, I was supposed to receive my order almost three weeks ago and still have no news.
This is the first time this has happened to me after more than ten orders...
I placed an order with Le Temps des Cerises, and the tracking number doesn't exist when I try to check the status. Moreover, I was supposed to receive my order almost three weeks ago and still have no news.
This is the first time this has happened to me after more than ten orders...
Hello aliciapi,
I’m surprised that your emails have gone unanswered.
Customer service takes up to 2 business days to respond to you.
That may be why you haven’t heard back ;-)
I’m sorry to hear that you still haven’t received your order.
To assist you, could you please provide me with your order number?
It will allow me to track it for you.
I look forward to hearing from you, and I wish you a great day!
Laura - Customer Satisfaction Service Showroomprive.com
I’m surprised that your emails have gone unanswered.
Customer service takes up to 2 business days to respond to you.
That may be why you haven’t heard back ;-)
I’m sorry to hear that you still haven’t received your order.
To assist you, could you please provide me with your order number?
It will allow me to track it for you.
I look forward to hearing from you, and I wish you a great day!
Laura - Customer Satisfaction Service Showroomprive.com
Hello c604,
I’m sorry to hear that you haven’t received your package.
In this situation, we must necessarily initiate an investigation with our carrier to carry out checks.
The carrier has apparently confirmed the delivery of your package.
Please feel free to contact our customer service again; a solution will be provided to you :)
We won’t leave you in this situation.
Have a great day, Charlotte
I’m sorry to hear that you haven’t received your package.
In this situation, we must necessarily initiate an investigation with our carrier to carry out checks.
The carrier has apparently confirmed the delivery of your package.
Please feel free to contact our customer service again; a solution will be provided to you :)
We won’t leave you in this situation.
Have a great day, Charlotte
I ordered a Jeremie Sion watch with order number: 39293058 and I never received it, but it's marked as delivered on the shipping company's website. I went to the Auchan relay point, and they couldn't find the package! I have called customer service multiple times and even sent a sworn statement that I never received my order, but here's the response from customer service: basically, they do not want to refund me for an order that I never received!
Here's the last response from customer service!
Hello,
I am getting back to you regarding your Jeremie Sion order.
I would like to inform you that following your complaint, an investigation has been opened with the shipping service.
According to the latest information communicated by the delivery services, your package was delivered to you.
I hope your order brings you complete satisfaction.
I remain at your disposal for any further information,
See you soon on our site,
Marine,
Customer Service Representative
Showroomprive.com Customer Service
Here's the last response from customer service!
Hello,
I am getting back to you regarding your Jeremie Sion order.
I would like to inform you that following your complaint, an investigation has been opened with the shipping service.
According to the latest information communicated by the delivery services, your package was delivered to you.
I hope your order brings you complete satisfaction.
I remain at your disposal for any further information,
See you soon on our site,
Marine,
Customer Service Representative
Showroomprive.com Customer Service
Hello mitchijomi,
I am sorry for this incident, and I am pleased to inform you that we will proceed with the refund of your order.
The transaction will be completed within 5 business days to the credit card used for payment.
You will be notified by a confirmation email.
I wish you a good day, Charlotte
I am sorry for this incident, and I am pleased to inform you that we will proceed with the refund of your order.
The transaction will be completed within 5 business days to the credit card used for payment.
You will be notified by a confirmation email.
I wish you a good day, Charlotte
Hello Charlotte,
I called, as you advised, the customer service, who told me that it would be the responsibility of the Leisure department. I then called the Leisure department, and the lady said she would launch a refund request and that I would receive a response within 48 hours. Not having received a response, I called a second time and even a third time. Each time they launch refund requests (the last one being "urgent"), and each time I receive no response. It's been a month and a half since I started sending you forms and calling, and I have never received a reply. I'm starting to believe that you couldn't care less, and I am very disappointed with your service.
Thank you
order number 41102472
I called, as you advised, the customer service, who told me that it would be the responsibility of the Leisure department. I then called the Leisure department, and the lady said she would launch a refund request and that I would receive a response within 48 hours. Not having received a response, I called a second time and even a third time. Each time they launch refund requests (the last one being "urgent"), and each time I receive no response. It's been a month and a half since I started sending you forms and calling, and I have never received a reply. I'm starting to believe that you couldn't care less, and I am very disappointed with your service.
Thank you
order number 41102472
Hello Teixeira,
I understand your feelings and I sincerely apologize.
I have inquired about your refund request and I inform you that it was recorded on 12/02.
It will be processed within 5 business days, via a reversed transaction.
A confirmation email will be sent to you in this regard.
Have a good evening, Elsa
I understand your feelings and I sincerely apologize.
I have inquired about your refund request and I inform you that it was recorded on 12/02.
It will be processed within 5 business days, via a reversed transaction.
A confirmation email will be sent to you in this regard.
Have a good evening, Elsa
INFO PRESSE strikes again!!!
I subscribed to two magazines with INFO PRESSE through SHOWROOM-PRIVE and as everyone else, I get evasive responses from SHOWROOMPRIVE customer service... For example, SHOWROOMPRIVE tells me to wait five days since February 3, and today is the 13th!
What infuriates me is that these subscriptions are meant for my partner and were part of her Christmas gifts... Thank you INFO PRESSE and SHOWROOMPRIVE for the shame I can feel because of you!
For your information, I will make sure that this message is copied and pasted on all possible and imaginable websites in the hope of making you lose more than what you have stolen from me!
I subscribed to two magazines with INFO PRESSE through SHOWROOM-PRIVE and as everyone else, I get evasive responses from SHOWROOMPRIVE customer service... For example, SHOWROOMPRIVE tells me to wait five days since February 3, and today is the 13th!
What infuriates me is that these subscriptions are meant for my partner and were part of her Christmas gifts... Thank you INFO PRESSE and SHOWROOMPRIVE for the shame I can feel because of you!
For your information, I will make sure that this message is copied and pasted on all possible and imaginable websites in the hope of making you lose more than what you have stolen from me!
Hello,
I see that I'm not the only one experiencing issues with dialogue and delivery from showroomprivé.
I ordered a bedding set for 50 euros in November 2013.
A month goes by, the package is shipped but it was damaged. I notify showroomprivé by phone and a person from their call center tells me that she will ask where the package is and will call me back to validate the refund once she has its location.
Weeks pass, and as a young mother, I’m running around every day and I forget about it until today!
I follow up via email this time because it’s not well seen at work to talk on your mobile for more than 2 minutes :roll: ...
Anyway, I receive an email and guess what?
Another request will be made to the carrier.
Well... I was already told this 3 months ago, it doesn’t smell good… at all…
I reply that this has already been requested and that I am asking for a commercial gesture since we are overdue for delivery by 3 months...
Then I get another email and guess what?
They tell me that the 3-month dispute period with the carrier is up and THAT THEY CANNOT RESPOND FAVORABLY TO MY REQUEST!
They cannot refund me for a lost order, which I have never heard back about despite my follow-ups, they cannot make a commercial gesture even though I have spent over 400 euros in less than 2 years on this site!!
However, they can charge the amount for the order and if the call center doesn’t do its job, they can tell the customer that she has wasted her time and money!
Honestly, I am outraged and if anyone has experienced the same thing, I am open to any advice or procedure to follow because I have fulfilled my obligations and they have NOT!!
Thank you for reading!
Good luck to you too because if you are here, it's because you need it!
Best regards,
Adeline
I see that I'm not the only one experiencing issues with dialogue and delivery from showroomprivé.
I ordered a bedding set for 50 euros in November 2013.
A month goes by, the package is shipped but it was damaged. I notify showroomprivé by phone and a person from their call center tells me that she will ask where the package is and will call me back to validate the refund once she has its location.
Weeks pass, and as a young mother, I’m running around every day and I forget about it until today!
I follow up via email this time because it’s not well seen at work to talk on your mobile for more than 2 minutes :roll: ...
Anyway, I receive an email and guess what?
Another request will be made to the carrier.
Well... I was already told this 3 months ago, it doesn’t smell good… at all…
I reply that this has already been requested and that I am asking for a commercial gesture since we are overdue for delivery by 3 months...
Then I get another email and guess what?
They tell me that the 3-month dispute period with the carrier is up and THAT THEY CANNOT RESPOND FAVORABLY TO MY REQUEST!
They cannot refund me for a lost order, which I have never heard back about despite my follow-ups, they cannot make a commercial gesture even though I have spent over 400 euros in less than 2 years on this site!!
However, they can charge the amount for the order and if the call center doesn’t do its job, they can tell the customer that she has wasted her time and money!
Honestly, I am outraged and if anyone has experienced the same thing, I am open to any advice or procedure to follow because I have fulfilled my obligations and they have NOT!!
Thank you for reading!
Good luck to you too because if you are here, it's because you need it!
Best regards,
Adeline
Hello Adeline,
I acknowledge your complaint, but I need more information to provide you with the best possible solution.
First, please let me know your order number.
A representative will get back to you as soon as possible to discuss this via email or by phone if you are available.
I remain at your disposal and look forward to hearing from you.
Carole - Customer Satisfaction Service Showroomprive.com
I acknowledge your complaint, but I need more information to provide you with the best possible solution.
First, please let me know your order number.
A representative will get back to you as soon as possible to discuss this via email or by phone if you are available.
I remain at your disposal and look forward to hearing from you.
Carole - Customer Satisfaction Service Showroomprive.com
Hello Carole,
My order number is 24940202 "Victorio et Lucchino - Naturals".
When I tracked the package in December, it was damaged during delivery and there was no further tracking available.
I am requesting a refund of the amount, which I believe is the least you can do for a loyal customer like me.
Best regards and I look forward to hearing from you...
Adeline
My order number is 24940202 "Victorio et Lucchino - Naturals".
When I tracked the package in December, it was damaged during delivery and there was no further tracking available.
I am requesting a refund of the amount, which I believe is the least you can do for a loyal customer like me.
Best regards and I look forward to hearing from you...
Adeline
Hello Ssadeline,
Thank you for providing your order number. I would like to inform you that checks are currently underway with the postal services.
I will get back to you, or one of our advisors will contact you to let you know if our inquiries have been successful.
Talk to you soon!
Carole - Customer Satisfaction Service Showroomprive.com
Thank you for providing your order number. I would like to inform you that checks are currently underway with the postal services.
I will get back to you, or one of our advisors will contact you to let you know if our inquiries have been successful.
Talk to you soon!
Carole - Customer Satisfaction Service Showroomprive.com
I’m sorry to hear about your situation.
I would like to help you, and for that, I need your order number.
Could you please provide it to me?
Thank you, Elsa