Parcel not received or refunded - SHOWROOM PRIVE: disgraceful!

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Chb291116 -
showroomprive_serviceclients Posted messages 782 Registration date Status Member Last intervention - 16 Jan 2017 at 17:20

Hello everyone,

I'm posting today to warn users of Showroom Privé: for my first order, a watch, I was supposed to be delivered on November 7th.

Not having heard anything and the postal tracking not working, I contacted Showroom who assured me they were doing everything possible to locate it, deliver it, and offer me a discount in the future as an apology.

On November 26th, Showroom's investigation revealed that I had indeed been delivered. The problem? I HAVE NEVER BEEN DELIVERED! Colissimo claims I have, but there was no delivery person, no notice of passage, and no signature to prove it.

Of course, not the slightest apology or refund, just a friendly "I hope you enjoy your product"... Thank you very much for scamming me, I loved my experience on your site!

I am considering filing a complaint for forgery and misuse of forgery, not to mention the theft and the time I have wasted on this matter (customer service that never answers).

How can I ever recover the money I lost thanks to these wonderful "professionals"?

4 answers

Answer 1 / 4

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showroomprive_serviceclients Posted messages 782 Registration date Status Member Last intervention

Hello Niss18,

I am sorry about this situation.

If you would like me to look into your file, I invite you to send me the order number related to it via this forum.

Thank you, Elsa
2
1. Niss18
  
  Good evening Elsa,
  
  Here is the order number: 83533770.
  Thank you.
  
  0
  1. showroomprive_serviceclients Posted messages 782 Registration date Status Member Last intervention > Niss18
    
    Hello Niss18,
    
    Indeed, I can see from your file that your package was delivered on 11/18/2016.
    
    Since you confirm that you have not received your perfume, I would like to inform you that we have made an exception and processed a refund for it.
    
    You will receive your refund within 5 business days, to the credit card used for the purchase.
    
    A confirmation email will be sent to you.
    
    Wishing you a good day, Elsa
    
    0
Answer 2 / 4
showroomprive_serviceclients Posted messages 782 Registration date Status Member Last intervention

Hello Chb291116,

I’m sorry about this situation.
If you would like me to look into your case, please provide me with the order number in this forum.

Thank you, Elsa
1
1. Niss18
  
  The same goes for me. I ordered a perfume that I haven't received. The order tracking indicates that my package was delivered on 18/11, and after a "investigation" of 15 days, showroomprivee responds that my package reached me and does not offer any solution to my problem, assuming that I am lying and that the carrier is the only one acting in good faith in this matter. It’s disgraceful to treat your customers this way; you are responsible for the proper delivery of orders, so take responsibility. Your customers are not the thieves in these situations! I do not recommend ordering from showroomprivee, especially if your package has any value.
  
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Answer 3 / 4
elgazar Posted messages 5776 Registration date Status Member Last intervention 1 330

Without proof of delivery, it is up to the sender to prove that you received it, so send a formal notice of default and if no response, take your local court (it's free) in your department (a simple letter is enough or use this form) that will first try an amicable procedure or will condemn the site if it does not want to reach an amicable agreement.

(Don't forget to request reimbursement for the costs of the formal notice and the damages for non-usage)
With a computer, we can do things more quickly that we wouldn’t have needed to do without a computer.
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Answer 4 / 4
audreyadrianne Posted messages 9 Registration date Status Member Last intervention 1

I have EXACTLY the same big issue with the showroom. It is really SHAMEFUL. I just posted about that, by the way. I do not intend to stop here. It's too easy to scam people while hiding behind their seller GPS label. Big scam artist, yes! And they think we are idiots on top of that!
0
1. showroomprive_serviceclients Posted messages 782 Registration date Status Member Last intervention
  
  Hello audreyadrianne,
  
  I have already provided you with a response regarding the issue encountered with your order.
  Therefore, I invite you to take note of my message.
  
  Have a great rest of the day, Elsa
  
  0

Parcel not received or refunded - SHOWROOM PRIVE: disgraceful!

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