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"Connection lost, please check your connections"

Hiinto Posted messages 2 Status Membre -  
Kiilla Posted messages 768 Status Membre -

Hello, I've been having a problem with my box for a month.

Recurring (at least 3 times a day), my box starts to glitch and shows me this message: "Connection lost, please check the cables."

Then "Orange Network not detected."

I've tried a lot of things:

Turn it off and on again

Unplug and replug

Unplug for 5-10 minutes then replug

Change the ADSL cable

Change the ADSL socket

But nothing works.

2 réponses

Réponse 1 / 2
MPMP10 Posted messages 47002 Registration date   Status Membre Last intervention   18 845
 

Hello,

It is also possible that the Livebox is the issue (defective…), have you tried restarting your Livebox or resetting it with the reset button that is normally located at the back of it, or contacting Orange customer service?

Running the Windows Network and Internet Troubleshooter

Use the network and Internet troubleshooter tool to test and fix the network connection.

  1. In Windows, right-click the network connection icon near the clock in the taskbar, then select Troubleshoot problems.

  2. Wait while the Windows network diagnostic scans the network connection.

    If prompted, select the type of network problem, then follow the instructions to resolve the issue.

  3. Read all information related to detected problems, corrections made, or actions you can take to resolve the issues.

    Perform all suggested actions.
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Hiinto Posted messages 2 Status Membre
 

Restart yes

Mzos reset never I'm going to try right away

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Réponse 2 / 2
Kiilla Posted messages 768 Status Membre 309
 

Hello,

Indeed, it could be due to a defective Livebox, but that's rather rare.

If you don't touch anything, and you see this error message > Connection loss, please check the cables, I would think it’s more likely due to an issue on the Orange network. Please contact 3900, ask for technical support and explain your problem.

They will test your line remotely to see if they detect any issues, and may send a technician to find out where the problem is coming from.

Best regards.
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