loss of synchronization livebox orange Solved

Question

Hello
I have been with SOSH for about a year and everything was fine, but for the past two weeks, I have been losing synchronization with the Livebox at least twice every 24 hours, and each time I have to turn it off and on again to regain phone, TV, and internet.
I have removed the capacitors, but nothing works.
I contacted 776, who of course tells me that the issue is at my place and will send a technician, but since it is an intermittent problem, he won't find anything and will charge me €69.
I have also removed all ADSL filters from unused sockets, but still nothing happens.
I am open to any ideas before I end up paying at Orange.

papounetjpb · Accepted Answer

Good evening kaumune
I've found it: as you suggested, it's indeed the box that is at fault and not my internal installation. In fact, my box installed at my daughter's shows the same symptoms as mine; and her box works perfectly at my place.
Now I just need to convince SOSH to exchange the box and cancel the appointment made with the technician.
Thank you for your help and good night.

kaumune · Answer

Hi

Which Livebox? Click this link and let us know which model corresponds to your Livebox

What is the color of the @ light when you "lose sync" (Green, Orange, Red)?

The number of ADSL filters (which should only be placed on a phone socket in use) is limited

Beyond 3, you need to install a master ADSL filter

How can SOSH tell you that the problem is with you?

What arguments do they put forward?

If the box resyncs (green @ light) and you have neither internet, nor phone, nor TV, then the box is the problem

Did they at least make you do a factory reset of the box? (not just a simple reboot)

papounetjpb · Answer

Hello and thank you for looking into my problem.
When I lose the sync, the box turns off or only the orange square in the middle is lit: the green Wi-Fi and "i" indicators are off. It's a black box.
As for the 776, they supposedly tested my line remotely and concluded that it wasn't the box that was at fault. So they took the easiest route by deciding to send a technician (15 days of delay...)
I have two other phone jacks, but there are no phones connected to them.
Finally, I just swapped with my daughter's box (white box, so if it happens again, I can answer your question about the status of the indicator).
Thanks again.

papounetjpb · Answer

I don't know because I put it at my daughter's place to exchange it with her temporarily, but as far as I remember, there was no message: it was an orange SQUARE lit up and not the RECTANGLE on which "LIVEBOX" is written followed by the status message scrolling.
I'll keep you updated on the progress either at my daughter's who has recovered my box or on hers that I put at my place to see if the failure comes from the box or the line.

Loss of synchronization livebox orange

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