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Connection disabled after too many attempts with wrong password

Lili14 -  
pistouri Posted messages 19010 Registration date   Status Contributor Last intervention   -

Hello, my grandson entered too many wrong passwords and I can no longer connect via Microsoft.

A1B2C3 doesn't change anything....

Help????

3 answers

  1.
    MisteryBean Posted messages 8950 Registration date   Status Moderator Last intervention   1 294
     

    Hello,

    See => HERE <= if that can help

    0
  2. pistouri Posted messages 19010 Registration date   Status Contributor Last intervention   Ambassador 8 732
     

    Hello,

    See HERE if that helps.

    0
  3. pistouri Posted messages 19010 Registration date   Status Contributor Last intervention   Ambassador 8 732
     

    Hello,

    This morning, my neighbor entrusted me with her laptop so that I can install the update KB5034848.

    That said, she mentioned that she dropped her laptop the day before and accidentally pressed some keys on the keyboard.

    The verdict is clear:

     You have entered an incorrect PIN multiple times. To try again, enter A1B1C3 below.

    Since this has happened before, I type A1B1C3 in the verification phrase box.

    As A1B1C3 is in uppercase, I activate the Num Lock key on the touchpad.

    And I typed the numbers using the top keypad, and not the right touchpad.

    After a visual check, I pressed the Enter key on the keyboard.

    I could have clicked on the arrow with the pad to continue.

    At the last step, the PIN is requested (which is the PIN code and not the Microsoft account password).

    I keep the Num Lock key on the touchpad activated because my neighbor has numbers in her PIN code.

    I clicked on the eye to visualize her PIN code to verify that it is correct.

    Which was indeed the case.

    Finally, on the Desktop.

    And afterwards, I performed the requested update.

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