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Call or receive calls impossible

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alain_1949 Posted messages 311 Registration date   Status Member Last intervention   -  
bazfile Posted messages 58496 Registration date   Status Moderator Last intervention   -

Hello,

My wife and I have the same phone purchased on the same day. An OPPO 53S. We are with the same operator, Free, and we have the same plan. My phone works without any problems. My wife is unable to use her phone either for incoming or outgoing calls; the call doesn't go through or the conversations are so 'choppy' that there is no other option than to hang up.

Do you think it could be a setting issue?

Thank you in advance for your help.

1 answer

  1.
    bazfile Posted messages 58496 Registration date   Status Moderator Last intervention   20 273
     

    Hello.

    Put your SIM card in your wife's phone and check if it's the same or not; if it works with your SIM card, it's your wife's SIM card that has a problem, check this with Free.

    If it's the same with your SIM card and you think it's a setting that is incorrectly configured, reset her phone to its default settings, note I've said default settings, do not confuse with a factory reset.

    If it's still the same, the phone is the issue, check this with customer service.

    bazfile
    Moderator/Security Contributor.
    a hello, a response, a thank you are always appreciated.

    0
    1. alain_1949 Posted messages 311 Registration date   Status Member Last intervention   7
       

      Hello, thank you for your response. When I was changing the SIM card, I remembered that the phone has 2 slots for the SIM card. Before switching the SIM cards, I changed the slot and I feel like the calls are working better. To be continued.

      0
    2. bazfile Posted messages 58496 Registration date   Status Moderator Last intervention   20 273 > alain_1949 Posted messages 311 Registration date   Status Member Last intervention  
       

      OK.

      1
    3. alain_1949 Posted messages 311 Registration date   Status Member Last intervention   7
       

      Hello, we have been at a friend's place 10 km from our home for 3 days. Our phones are working perfectly. This proves that the problem comes from the antennas of our operator FREE. Now all I have to do is fight to get a solution.

      Have a nice day.

      0
    4. bazfile Posted messages 58496 Registration date   Status Moderator Last intervention   20 273
       

      If you have a Freebox when you're at home, use Vowifi vowifi-comment-en-beneficier.

      1
    5. bazfile Posted messages 58496 Registration date   Status Moderator Last intervention   20 273
       

      Also activate VOLTE https://mobile.free.fr/VoLTE

      bazfile
      Moderator/Security Contributor.
      A hello, a reply, and a thank you are always appreciated.

      1