How to retrieve Chronopost package after refusal?
SolvedA delivery person came to deliver a package to me this morning (31/01).
However, there were €30 in undeclared customs fees.
Unable to pay them at the time, I refused the package thinking it would be dropped off at a post office.
But the package is now marked as "returning to sender."
Is there any way to cancel the return to sender and retrieve the package?
PS: (I am awaiting a response from Chronopost's customer service regarding this).
1 answer
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Moderator
Hello.
Since you rejected the package, it has been returned to the sender, which is normal since you refused it. You should have requested its holding at a Chronopost pickup point, as it arrived this morning. Contact Chronopost to ask them to hold your package at a pickup point. Don't wait, because if you wait too long, it will be too late to retrieve the package.
bazfile
Moderator/Security Contributor.
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