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Parcel ready at CHRONOPOST sender

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Maureen470 -  
 Candide -
Hello, here is my problem:

I ordered a PC on November 16, 2020, I received an email with my order's serial number stating that the package was shipped by Cdiscount, then on Friday I see that my package is ready with the sender but since then I haven't heard anything, still the same phrase: "package ready with the sender" Friday, November 20 at 10:34 AM.
Delivery was scheduled between November 23 and 27, however, today is the 25th so I would like to know if it will arrive on time or if their site is not updated?

Thank you for your responses! :)

3 answers

  1.
    jmarion3 Posted messages 49487 Registration date   Status Contributor Last intervention   5 508
     
    Hello ....

    Unless I'm mistaken, Cdiscount made the package available to Chronopost on Friday, 20/11, but at what time??
    Chronopost certainly picked up the package on Monday, 23/11, and I think you should receive this package on Thursday or Friday, 27/11.
    In principle, it's the GLS carrier who delivers for Chronopost, and I advise you to be present or have someone close by on the delivery day because the package might be dropped off at a relay point by GLS if you're absent.
    Do you have a tracking number for this package?
    Talk to you later for your comments...but if none ► Resolved
    1
    1. Maureen470 Posted messages 6 Status Member
       
      Here’s what I have
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    2. Candide
       
      Null response GLS has nothing to do with CHRONOPOST. Furthermore, CHRONOPOST delivery is 48 hours, and we are very precisely informed of the tracking by their services as soon as the package has actually been taken in charge.
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