How to retrieve Chronopost package after refusal?
Solvedbazfile Posted messages 58431 Registration date Status Modérateur Last intervention -
A delivery person came to deliver a package to me this morning (31/01).
However, there were €30 in undeclared customs fees.
Unable to pay them at the time, I refused the package thinking it would be dropped off at a post office.
But the package is now marked as "returning to sender."
Is there any way to cancel the return to sender and retrieve the package?
PS: (I am awaiting a response from Chronopost's customer service regarding this).
1 réponse
Hello.
Since you rejected the package, it has been returned to the sender, which is normal since you refused it. You should have requested its holding at a Chronopost pickup point, as it arrived this morning. Contact Chronopost to ask them to hold your package at a pickup point. Don't wait, because if you wait too long, it will be too late to retrieve the package.
bazfile
Moderator/Security Contributor.
A greeting, a response, a thank you are always appreciated.
I sent an email to have it delivered to a parcel drop-off point.
Thank you very much for your quick response and have a good day.
It would have been better to call them.
Have a good day.