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Printer only scans in BMP

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CLAUDINE36 -  

Hello

The HP4500 printer scanner no longer gives the option for file format as it used to, but automatically scans in BMP format.

Have to convert to JPG

How can I scan in JPG format?

Thank you

5 answers

  1.  superbarnis

    then check on your HP printer's website if an update is available

    we're not all geniuses but we’re working on it
    google is your friend, don't forget that!

    1
    1. superbarnis

      hello

      my crystal ball is dark

      what does that mean, which bone are you using win???

      how is the printer connected

      do you have the drivers up to date?

      etc..

      not everyone is a genius, but we're working on it
      google is your friend, don't forget that!

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      1. CLAUDINE36 Author

        thank you

        microsoft windows 10

        HP 4500 printer

        Before, when I scanned, options were offered to me: PDF JPG

        indicated

        "Others," it seems to me that before I had other choices than others

        Desktop like before but no longer offers dropdowns for formats.

        Scans well email I have to convert the BMP file to JPG afterwards.

        Not a big deal but long and the problem occurred overnight even though no changes were made to the PC or printer.

        Thanks again

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        1. superbarnis

          check your drivers

          right-click on the Windows square at the bottom left

          then device manager

          find your scanner and check if your drivers are up to date

          we're not all geniuses but we're working on it
          google is your friend, don't forget that!

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          2. CLAUDINE36 Author

            Thank you again,

            I have already checked everything you pointed out to me.

            So, I worked around the problem and installed Scan Window. Perfect, much easier than using the printer and faster.

            Have a good day

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