Coupures réseau sans arret
Résolu/Fermébillmaxime Messages postés 50296 Date d'inscription dimanche 20 novembre 2011 Statut Contributeur Dernière intervention 13 octobre 2024 - 7 août 2022 à 19:55
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23 réponses
Modifié le 6 août 2022 à 20:04
salut
j'ai un message qui me dit votre ordinateur a rencontré un problème il doit être redémarré : www. windows.com/stopcode !
tu te souviens du "stop code"?
fais ceci:
dans recherche, tape DXDIAG et clique sur Ouvrir
donne les infos que j'ai encadrées dans ma capture d'écran (clique sur l'image)
@+
6 août 2022 à 20:36
re
"recherche", c'est en bas à gauche dans la barre des tâches, la loupe ou alors clique sur les touches Windows+S
@+
je ne sais pas si tu as eu ma réponse - j'ai fait comme tu m'as dit
windows 11 famille 64 bits 510;0 BIILD 22 000)
ASUS TEK COMPUTER INC
ASUS VIVO AIO V 241 EA _ V 241 EA
ensuite j'ai tapé sur suivant : "aucun problème n'a été détecté"
donc tout a l'air correct ? qu'en dis tu ?
en tout cas merci de ton aide - passe une bonne soirée
6 août 2022 à 21:07
re
regarde la procédure dans cette page --> clique ici
@+
6 août 2022 à 23:33
re
pas de souci pour l'aide, mais il me faudra les renseignements pour ton pc :)
bonne nuit
@+
Vous n’avez pas trouvé la réponse que vous recherchez ?
Posez votre question
7 août 2022 à 09:12
salut
je n'avais pas vu ton message d'hier, car nous avons posté 1 message en même temps (à 21H07)
donc, c'est bon pour les infos
fais ceci:
clique droit sur Démarrer --> Gestionnaire de périphériques
regarde si tu n'as pas d'alertes (? ou /!\) jaune
@+
Tout de suite j ai des triangles jaunes sur
Ils ont disparu ! Je regarderai lorsque j aurai une coupure je te tien au courant
Merci encore
Revenus ces petits triangles jaunes sur
Miniport wan (trois differents) ils ont à nouveau disparu !!
C est normal.pour toi ?
7 août 2022 à 10:43
re
fais 1 capture d'écran quand tu as 1 alerte dans le gestionnaire de périphériques, et poste la dans ta réponse --> clique ici
dans la fenêtre pour poster l'image, fais ceci:
coche les 2 cases avant de cliquer sur "parcourir"
@+
7 août 2022 à 14:49
re
en complément de mon message précédent --> clique ici
tu n'as plus eu de coupure de connexion?
tu as d'autres appareils de connectés qui ont le même souci, ou c'est juste ton pc?
tu connectes ton pc en Wifi ou en Ethernet (par câble)?
@+
re
non pour l'instant tout va bien !! non c'est juste mon pc qui a des problèmes de temps en temps je ne comprends pas ! je suis connectée en wifi
de temps en temps je vais voir comme tu me l'as dit dans "gestionnaires de périphérques" des fois tout est normal et quelquefois j'ai ce fameux triangle jaune sur
Wan mini port IKEx2/ IP / et IPv6
mais je n'ai pas le temps de faire une capture d'écran - ça disparait rapidement
7 août 2022 à 15:38
re
fais ceci:
clique sur Démarrer --> Paramètres
dans la page qui s'ouvre, clique sur Windows Update
regarde si tu as des MAJ "normales" et "faculatives"
si c'est le cas, dis-le-moi, ou poste 1 capture d'écran
@+
Modifié le 7 août 2022 à 16:04
re
Mise à jour pilote (1)
hewlet packard HD class 5/3/2015 ......?
ce doit être pour l'imprimante
pour faire 1 capture d'écran, utilise --> outil capture d'écran de Windows
pour avoir l'outil:
dans recherche, tape --> outil capture d'écran
dans le résultat de la recherche, clique droit --> épingler à la barre des tâches (clique sur l'image)
@+
Welcome to WhoCrashed (Home Edition) v 6.70
This program checks for drivers which have been crashing your computer. If your computer has displayed a blue (or black) screen of death, suddenly rebooted or shut down then this program might help you find the root cause of the problem and a solution.
Whenever a computer suddenly reboots without displaying any notice or blue (or black) screen of death, the first thing that is often thought about is a hardware failure. In reality, on Windows a lot of system crashes are caused by malfunctioning device drivers and kernel modules. In case of a kernel error, many computers do not show a blue or black screen unless they are configured for this. Instead these systems suddenly reboot without any notice.
This program will analyze your crash dumps with the single click of a button. It will tell you what drivers are likely to be responsible for crashing your computer. It will report a conclusion which offers suggestions on how to proceed in any situation while the analysis report will display internet links which will help you further troubleshoot any detected problems.
To obtain technical support visit www.resplendence.com/support
Click here to check if you have the latest version or if an update is available.
Just click the Analyze button for a comprehensible report ...
Home Edition Notice
This version of WhoCrashed is free for use at home only. If you would like to use this software at work or in a commercial environment you should get the professional edition of WhoCrashed which allows you to perform more thorough and detailed analysis. It also offers a range of additional features such as remote analysis on remote directories and remote computers on the network.
Please note that this version of WhoCrashed is not licensed for use by professional support engineers.
Click here for more information on the professional edition.
Click here to buy the the professional edition of WhoCrashed.
System Information (local)
Computer name: DESKTOP-JGLRN5R
Windows version: Windows 10, 10.0, version 2009, build: 22000
Windows dir: C:\WINDOWS
Hardware: ASUS Vivo AIO V241EA_V241EA, ASUSTeK COMPUTER INC., V241EA
CPU: GenuineIntel 11th Gen Intel(R) Core(TM) i3-1115G4 @ 3.00GHz 8664, level: 6
4 logical processors, active mask: 15
RAM: 16858173440 bytes (15,7GB)
Crash Dump Analysis
Crash dumps are enabled on your computer.
Crash dump directories:
C:\WINDOWS
C:\WINDOWS\Minidump
No valid crash dumps have been found on your computer
Conclusion
Crash dumps are enabled but no valid crash dumps have been found. In case you are experiencing system crashes, it may be that crash dumps are prevented from being written out. Check out the following article for possible causes: If crash dumps are not written out.
Read the topic general suggestions for troubleshooting system crashes for more information.
Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.
Welcome to WhoCrashed (Home Edition) v 6.70
This program checks for drivers which have been crashing your computer. If your computer has displayed a blue (or black) screen of death, suddenly rebooted or shut down then this program might help you find the root cause of the problem and a solution.
Whenever a computer suddenly reboots without displaying any notice or blue (or black) screen of death, the first thing that is often thought about is a hardware failure. In reality, on Windows a lot of system crashes are caused by malfunctioning device drivers and kernel modules. In case of a kernel error, many computers do not show a blue or black screen unless they are configured for this. Instead these systems suddenly reboot without any notice.
This program will analyze your crash dumps with the single click of a button. It will tell you what drivers are likely to be responsible for crashing your computer. It will report a conclusion which offers suggestions on how to proceed in any situation while the analysis report will display internet links which will help you further troubleshoot any detected problems.
To obtain technical support visit www.resplendence.com/support
Click here to check if you have the latest version or if an update is available.
Just click the Analyze button for a comprehensible report ...
Home Edition Notice
This version of WhoCrashed is free for use at home only. If you would like to use this software at work or in a commercial environment you should get the professional edition of WhoCrashed which allows you to perform more thorough and detailed analysis. It also offers a range of additional features such as remote analysis on remote directories and remote computers on the network.
Please note that this version of WhoCrashed is not licensed for use by professional support engineers.
Click here for more information on the professional edition.
Click here to buy the the professional edition of WhoCrashed.
System Information (local)
Computer name: DESKTOP-JGLRN5R
Windows version: Windows 10, 10.0, version 2009, build: 22000
Windows dir: C:\WINDOWS
Hardware: ASUS Vivo AIO V241EA_V241EA, ASUSTeK COMPUTER INC., V241EA
CPU: GenuineIntel 11th Gen Intel(R) Core(TM) i3-1115G4 @ 3.00GHz 8664, level: 6
4 logical processors, active mask: 15
RAM: 16858173440 bytes (15,7GB)
Crash Dump Analysis
Crash dumps are enabled on your computer.
Crash dump directories:
C:\WINDOWS
C:\WINDOWS\Minidump
No valid crash dumps have been found on your computer
Conclusion
Crash dumps are enabled but no valid crash dumps have been found. In case you are experiencing system crashes, it may be that crash dumps are prevented from being written out. Check out the following article for possible causes: If crash dumps are not written out.
Read the topic general suggestions for troubleshooting system crashes for more information.
Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.
Welcome to WhoCrashed (Home Edition) v 6.70
This program checks for drivers which have been crashing your computer. If your computer has displayed a blue (or black) screen of death, suddenly rebooted or shut down then this program might help you find the root cause of the problem and a solution.
Whenever a computer suddenly reboots without displaying any notice or blue (or black) screen of death, the first thing that is often thought about is a hardware failure. In reality, on Windows a lot of system crashes are caused by malfunctioning device drivers and kernel modules. In case of a kernel error, many computers do not show a blue or black screen unless they are configured for this. Instead these systems suddenly reboot without any notice.
This program will analyze your crash dumps with the single click of a button. It will tell you what drivers are likely to be responsible for crashing your computer. It will report a conclusion which offers suggestions on how to proceed in any situation while the analysis report will display internet links which will help you further troubleshoot any detected problems.
To obtain technical support visit www.resplendence.com/support
Click here to check if you have the latest version or if an update is available.
Just click the Analyze button for a comprehensible report ...
Home Edition Notice
This version of WhoCrashed is free for use at home only. If you would like to use this software at work or in a commercial environment you should get the professional edition of WhoCrashed which allows you to perform more thorough and detailed analysis. It also offers a range of additional features such as remote analysis on remote directories and remote computers on the network.
Please note that this version of WhoCrashed is not licensed for use by professional support engineers.
Click here for more information on the professional edition.
Click here to buy the the professional edition of WhoCrashed.
System Information (local)
Computer name: DESKTOP-JGLRN5R
Windows version: Windows 10, 10.0, version 2009, build: 22000
Windows dir: C:\WINDOWS
Hardware: ASUS Vivo AIO V241EA_V241EA, ASUSTeK COMPUTER INC., V241EA
CPU: GenuineIntel 11th Gen Intel(R) Core(TM) i3-1115G4 @ 3.00GHz 8664, level: 6
4 logical processors, active mask: 15
RAM: 16858173440 bytes (15,7GB)
Crash Dump Analysis
Crash dumps are enabled on your computer.
Crash dump directories:
C:\WINDOWS
C:\WINDOWS\Minidump
No valid crash dumps have been found on your computer
Conclusion
Crash dumps are enabled but no valid crash dumps have been found. In case you are experiencing system crashes, it may be that crash dumps are prevented from being written out. Check out the following article for possible causes: If crash dumps are not written out.
Read the topic general suggestions for troubleshooting system crashes for more information.
Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.
Welcome to WhoCrashed (Home Edition) v 6.70
This program checks for drivers which have been crashing your computer. If your computer has displayed a blue (or black) screen of death, suddenly rebooted or shut down then this program might help you find the root cause of the problem and a solution.
Whenever a computer suddenly reboots without displaying any notice or blue (or black) screen of death, the first thing that is often thought about is a hardware failure. In reality, on Windows a lot of system crashes are caused by malfunctioning device drivers and kernel modules. In case of a kernel error, many computers do not show a blue or black screen unless they are configured for this. Instead these systems suddenly reboot without any notice.
This program will analyze your crash dumps with the single click of a button. It will tell you what drivers are likely to be responsible for crashing your computer. It will report a conclusion which offers suggestions on how to proceed in any situation while the analysis report will display internet links which will help you further troubleshoot any detected problems.
To obtain technical support visit www.resplendence.com/support
Click here to check if you have the latest version or if an update is available.
Just click the Analyze button for a comprehensible report ...
Home Edition Notice
This version of WhoCrashed is free for use at home only. If you would like to use this software at work or in a commercial environment you should get the professional edition of WhoCrashed which allows you to perform more thorough and detailed analysis. It also offers a range of additional features such as remote analysis on remote directories and remote computers on the network.
Please note that this version of WhoCrashed is not licensed for use by professional support engineers.
Click here for more information on the professional edition.
Click here to buy the the professional edition of WhoCrashed.
System Information (local)
Computer name: DESKTOP-JGLRN5R
Windows version: Windows 10, 10.0, version 2009, build: 22000
Windows dir: C:\WINDOWS
Hardware: ASUS Vivo AIO V241EA_V241EA, ASUSTeK COMPUTER INC., V241EA
CPU: GenuineIntel 11th Gen Intel(R) Core(TM) i3-1115G4 @ 3.00GHz 8664, level: 6
4 logical processors, active mask: 15
RAM: 16858173440 bytes (15,7GB)
Crash Dump Analysis
Crash dumps are enabled on your computer.
Crash dump directories:
C:\WINDOWS
C:\WINDOWS\Minidump
No valid crash dumps have been found on your computer
Conclusion
Crash dumps are enabled but no valid crash dumps have been found. In case you are experiencing system crashes, it may be that crash dumps are prevented from being written out. Check out the following article for possible causes: If crash dumps are not written out.
Read the topic general suggestions for troubleshooting system crashes for more information.
Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.
je ne sais pas si tu as ce que tu veux je ne suis pas experte en anglais
7 août 2022 à 16:20
re
regarde cette page --> clique ici
et dans la page, coche les 2 cases avant de cliquer sur "parcourir"
@+
7 août 2022 à 16:33
re
tu as vu mon dernier message? --> https://forums.commentcamarche.net/forum/affich-37656274-coupures-reseau-sans-arret#21
quant à l'imprimante ça ne correspond pas à la mienne parce que moi j'ai une HP donc je ne fais pas cette mise a jour !!
hewlett packard, c'est HP
@+
7 août 2022 à 16:39
re
regarde ce message s'il te plaît --> https://forums.commentcamarche.net/forum/affich-37656274-coupures-reseau-sans-arret#24
merci
@+
7 août 2022 à 16:47
re
regarde ceci --> https://forums.commentcamarche.net/forum/affich-37656274-coupures-reseau-sans-arret#26
ah bon donc je fais la mise a jour même si elle date de 2015 ?
quel est le modèle de ton imprimante?
@+
7 août 2022 à 16:59
re
dans ce message, il est stipuler que ton pc est à jour --> https://forums.commentcamarche.net/forum/affich-37656274-coupures-reseau-sans-arret#31
hp deskjet 3059A, sur le site du constructeur les pilotes sont de 2021, et je ne vois pourquoi tu as eu 1 MAJ qui date de 2015...
tu as fais la MAJ?
PS: ça donne quoi avec la connexion en Wifi?
tu as encore des coupures?
@+
Non je ne l'ai pas faite car je ne comprenais pas pkoi une mise a jour de 2015 ? dois je la faire quand même ?
pour l'instant la connexion en wifi est impec peut etre que des mise à jours se faisaient hier et que c'est pour ça que j'ai bricolé non ?
Enfin je te remercie pour tout le temps que tu as passé pour moi
si j'ai besoin je ne manquerai pas de te recontacter tu es vraiment sympa
bonne fin de journée
7 août 2022 à 17:13
re
Non je ne l'ai pas faite car je ne comprenais pas pkoi une mise a jour de 2015 ?
dois je la faire quand même ?
je ne pense pas
pour l'instant la connexion en wifi est impec
peut etre que des mise à jours se faisaient hier et que c'est pour ça que j'ai bricolé non ?
c'est possible, mais tu n'as plus ce genre de message:
j'ai un message qui me dit votre ordinateur a rencontré un problème il doit être redémarré
: www. windows.com/stopcode !
tu peux téléchargerWhoCrashed sur ton bureau --> clique ici
exécute le en tant qu'administrateur (clic droit)
poste le rapport via 1 copier/coller dans ta réponse
@+
7 août 2022 à 18:11
re
le logiciel n'a pas détecté de "crash" --> No valid crash dumps have been found on your computer
dans recherche, tape WINVER et clique sur Ouvrir
poste 1 capture d'écran de la page qui s'ouvre
exemple
@+
7 août 2022 à 18:52
re
je vois que tu as W11 avec la 21H2, mais je ne vois pas le Build
pour faire 1 capture d'écran avec l'outil capture d'écran, choisi capture rectangulaire
quand la capture est faite, clique sur les 3 points (en haut à gauche de la fenêtre) , et clique sur "enregistrer"
choisi le bureau, et poste la capture suivant la procédure (pour que ce soit lisible)
exemple
@+
6 août 2022 à 20:32
MERCI BILLMAXIME
mais tu vas me prendre pour une idiote (tout au moins une novice) mon nouvel ordi est un 3 en 1et je ne trouve pas (comme sur mon portable d'avant) "recherche" donc je ne sais pas trop ou taper DXDIAG !!
tu peux m'aider merci