HP ENVY 5032 Installation impossible, Win10. Solved

Question

Hello.  Problem in the title.  Equipment: ASUS VivoBook, updated Win 10 pro; "all in one" printer ENVY 5032, WiFi. The printer is installed and works perfectly on another ASUS Notebook P1504F (corporate PC, provided by the company), on the same home network.  I can't install this printer. I've been at it for a week. I've done everything I could think of, from repairing Windows to as "clean" installations/uninstallations as possible, in a row, and with the various drivers and, forgive me, the different nonsense offered by HP, and its "help" which reads 1 word out of 10 and doesn't understand the questions.  I still end up with the printer not connecting, even when I select the port, on the printer's TCP/IP port, address entered manually. (Livebox), the same as on the corporate PC. No printer icon, nor scanner icon. I print from Word or PDF, but that's it. Scanner completely inaccessible.  It appears (but not in the device manager) as an IPP Class driver, with a generic Microsoft driver from 2006!!!  I'm really at the end of my rope, and I NEED to work with this PC.  Thank you for helping me. I'm cracking up here! Sam.

Mike-31 · Answer

Hello,  During the initial setup, even using Wi-Fi, it needs to be connected via USB. Have you followed the installation protocol?  -- A+ Mike-31  I am responsible for what I say, not for what you understand...

T3chN0g3n · Answer

Hello,  I have already had issues installing printers on Win 10, and sometimes what works best is to uninstall everything related to the printer, then go through Windows Update, optional updates → drivers.  Best regards.

Samdelta · Answer

Thank you for your replies.  Regarding the Windows update, it didn't yield any results...  I didn't use a USB connection (I don't even know if I have a cable!). For the "other" Asus PC, I'm sure I didn't use USB. I uninstalled the various printers that had been connected to the office, and I simply used the HP "Full WebPack" software and it worked without any issues, with printer and scanner shortcuts on the desktop, all functioning perfectly....

Samdelta · Answer

Hello everyone.  My problem hasn't progressed one bit, even though I've looked for solutions everywhere and tried everything that's been suggested. I've also checked the various connection settings. The printer is connected via Wi-Fi to the livebox (just like the PC). Printer IP 192.168.1.14 and box 192.168.1.1  So I'm presenting my current situation after having removed everything that resembles "HP," then after installing the driver provided on the HP website, and adding the printer, in a few screenshots:  - device manager (1)  - printer properties, installed first with the software provided by HP: Full_Webpack-44.9.2759._EN5000_Full_Webpack, then by adding a printer and scanner. (3)  - device connection. (1)  Hoping you can help me make progress. Thank you.

dadout · Answer

Hello, I completely agree with Max31, first connect via USB and then follow the installation protocol. I've done dozens of Wi-Fi printer installations, and there's nothing worse than that. Once you've installed it via USB, everything is preconfigured. Furthermore, if it's a business PC, you should have professional support, right? Who knows if a spooler service is pre-installed.

Samdelta · Answer

Good evening. Done. Result below. No indication on the error.

jmarion3 · Answer

Hello everyone .....  I don't know if this is the miracle solution I'm proposing, but HP tends to sometimes leave well-hidden traces that prevent reinstallation ....  ✅Download Revo Uninstaller by clicking the link below Here ✅Run Revo Uninstaller and search for everything related to the printer in question, then click uninstall (at the top) ✅Download and install Windows CleanUp Utility from the link below ► Here or Here as CCM seems to have removed it, but it works perfectly even on Windows 11  ✅Edit ► If you have problems with CleanUp Utility, you can do it with Microsoft Fixit ►Here ► Launch the tool ► Uninstall option ✅Run this tool and search and remove by "Remove" all lines related to the printer and only those (There may be lines with strange names such as for example (Don't forget to scroll this list from top to bottom to target all lines (If problems: Take screenshots of these lines before deletion and attach these images to the Forum)  " AIO_CDB_product context C 82.0.242.000 " AIO_CDB_software 82.0242.000 " AIO_scan C 82.0242.000 [AllUsers]Trayapp ..... Which are also old traces of HP files to remove   ✅Open the registry by typing Regedit in the search bar at the bottom left near the Windows logo >> Launch Regedit and browse the following keys ✅ Open the HKEY_CURRENT_USER key and scroll to find the line concerning HP (printer) and delete this line and only this one ✅Open the HKEY_LOCAL_MACHINE key and do the same as the previous key ✅Open hidden Windows files and explore all folders and delete all traces related to the printer ✅Restart the machine >> Disconnect all connections between the printer and the computer if USB ✅​Reinstall the printer via the HP website ► Here  See you later Regards

Samdelta · Answer

Good evening.  Thank you for your responses. I followed jmarion3's instructions to clean up the old attempts, and I must admit there were traces everywhere. A real garage sale. Then, I reinstalled it (following the HP step-by-step guide) using the various tips you provided. The queue is empty.  The problem remains unchanged. The drivers are still the Microsoft ones (2006), and the scan is still unavailable. Moreover, when using smart thing, the printer is offline. USB connection didn't work either.  On top of that, the printer works fine with direct wifi, but it is not recognized by the computer.  I don't know if this is related, but I saw on a US site that a Windows 10 update from around September 2021 was causing issues, with a method to remove it that is beyond my skills. Sorry, I saw that late last night, and I didn't note the references...  Anyway, in practice, not much has improved.  See you. Regards. Sam

Samdelta · Answer

Hello.  Some screenshots. - for the drivers, then for the error.  Then, for the error I discovered: I had forgotten to remove the base driver of the printer. So: -Revo Uninstaller before: yes, in "on" mode - I used the "full webpack" - the printer is about 2 years old.

Samdelta · Answer

Re.  I followed all the procedures closely according to the instructions. Failure.  I did everything again, using the "basic drivers," failure, even though the shortcuts for scan; printer; and the inevitable consumables purchase prompt were installed on the desktop (but connection failed, even after installing the printer - recognized - via the control panel and "devices and printers"). The connection does not work, neither by IP address nor by printer name.  BUT: on the PC where the installation works, the version of Win 10 (both are Win Pro) is 21H1, from 02/22/2021, version 19044.1766, while on this PC, it's the latest version 21H2 from 06/26/2022, version 19044.1806. This seems to corroborate something I caught a glimpse of (late at night) on a US forum mentioning a problematic update...  What to do? I don't mind reverting to the old version if it can be done without data loss compared to the current state.  A+

Samdelta · Answer

Your real name is Sherlock Holmes?? ;-)  Exactly regarding the questions about the Crab. The slight difference in username is simply due to a typo during registration, which I was too lazy to correct. As you may have noticed, my second attempt didn’t yield any results. That’s why I posted simultaneously on CCM.  Concerning the link that was provided to me, which is dead on your end, it worked perfectly for me and I was able to download the basic drivers "HP-ENVY-5032-Basic-Drivers-for-windows-7-8-8.1-10-64-bit", file version 1.4.1926.0, size 66.7 MB. It was the use of this driver that made the shortcuts reappear on the desktop.  On my PC, the last update installed on 06/27 is KB4023057. KB5014666 should be included in the cumulative KB5014699 from 06/15/2022.  Finally, when I said the printer was working, I was mistaken in that only printing worked from a PDF or ODT file, or DOC, but using the Windows driver from 2006, and not a specific HP driver.  The installation from "Full Web etc" yielded nothing, but I admit that this was before I deleted the old base driver. It dated back to who knows when. I will attempt another installation with a clean PC (I confirm that HP leaves leftovers everywhere, and Revo leaves some behind too. One needs to clean up afterward).  I could then switch to USB. I found an old cable.  I’ll keep you posted in... "some time," as Fernand Raynaud used to say about the cooling of his cannon! Time to do yet another cleaning and reinstallation...

Samdelta · Answer

I understood perfectly, for the research !! ;-)  So, in the end, after all the trials, I switched to USB, and there, in 3 minutes, it was done. Everything works wonderfully, with the basic drivers. I prefer that, because it frees me from all the plug-ins that HP generously distributes. The urgent issue is therefore resolved.  Now I will need to switch back to Wi-Fi, because having wires all over what serves as my desk doesn't please everyone!  And it’s clearly the Wi-Fi that is causing the issue. Whether I manually enter the IP address or the printer name, the printer is not recognized on THIS PC. If I let the software find the TCP/IP port, it tries to connect to ENVY 5032 PCL-3 and doesn't find the "real" port: HP893845 printer, and the IP address: 192.168.1.14. In conclusion, it doesn’t work.  My livebox (fiber) works perfectly, TV, internet, etc..., and it is indeed on it that the printer is connected. So there’s something odd to figure out.  Is this a lead? With the Microsoft install and uninstall program, with which I cleaned up what Revo left behind, there’s a program that cannot be installed or uninstalled titled: "Name not available," which shows, when hovering the mouse over it: {9AC08E99-230B-47e8-2721-4577B7F124EA}.  Thank you for allowing me to retrieve my equipment (medical documents to pull for Monday). If we can continue towards the Wi-Fi solution...  See you!

Samdelta · Answer

Hello.  I apologize for the delayed response. I was tied up with medical issues.  After thinking it over, I’ll stick to a wired connection. I’ve camouflaged the cable, and apparently, it’s discreet enough! Everything is working perfectly, and that’s what matters.  So a thousand thanks for the solution, and especially for the links to clean up everything HP leaves on the disk, even after uninstallation, since I think that was what was causing the blockage. We’re doing just fine without Wi-Fi for that!  Again, thank you for your help.  Best of luck.  See you. Best regards, Sam.

HP ENVY 5032 Installation impossible, Win10.

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