Hello, I'm trying to find out why I can't uninstall Netflix from my phone, while I can easily uninstall other apps with a long press and the "uninstall" option shows up. I don't understand why it's not the same as the others and I no longer want Netflix. Thank you for your replies.

unable to uninstall netflix : CCM

Réponse 1 / 6

HelpiOS Posted messages 15556 Registration date Status Modérateur Last intervention 11 942

Hello,

It's likely that the app was pre-installed by the manufacturer and is part of the system. One option would be to disable it to prevent it from functioning.

Go to the phone's settings and navigate to the Applications section. Select Netflix and tap on Disable.

To reactivate it, repeat the same steps and tap on Enable.

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Soraya566 Posted messages 118 Status Membre

What do you mean by pre-installed? Are there applications that can be pre-installed like that, without being able to delete them, without being fully installed? Yet it's installed when I install it, it can't be "pre-installed". On the Play Store, I can't even uninstall it (there's no button), does that mean the manufacturer prevents uninstallation?

As for deactivation, it doesn't delete it, so it's not interesting. It's strange that it works like that.

madmyke Posted messages 52304 Registration date Status Modérateur Last intervention 12 483 > Soraya566 Posted messages 118 Status Membre

I have a Samsung... Except that we were ignoring that :-)
Hence the usefulness of giving useful details.

So no, no Netflix on Samsung in principle. However, if the phone is not rooted and has never been, there is no need to switch to that mode to uninstall. An app installed normally should be able to uninstall normally.
I don't have Netflix, so I don't want to test on Samsung, but a good bug could explain why it doesn't want to uninstall even though the icon is active (which is not usually the case with pre-installed apps, which can just be disabled).

Without any other solution, I see only one way out of this, apart from disabling it, which is to reset. But that's obviously longer, and you have to make sure that a backup exists somewhere.

Réponse 2 / 6

HelpiOS Posted messages 15556 Registration date Status Modérateur Last intervention 11 942

Hello,

Since there is no option to uninstall this application, it confirms that it was originally included with the phone. I believe you only updated the application by going to the Play Store, thinking you were doing a fresh installation.

An application installed by the user will never become a system application and it will always be possible to uninstall it. On the other hand, applications that were originally included are generally integrated into the system, which prevents uninstallation.

The only way to completely uninstall a system application would be to root the device. Without root access, it would apparently be possible to perform an uninstallation via ADB command from a computer, but it will not be completely removed from the system, which means that if you change user, for example, the application will reappear.

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Réponse 3 / 6

bazfile Posted messages 58431 Registration date Status Modérateur Last intervention 20 245

Hello.
Use https://play.google.com/store/apps/details?id=com.vsrevogroup.revouninstallermobile&hl=fr&gl=US
This app easily uninstalls stubborn apps, make sure to get the classic version, not the pro (paid) one that might be suggested to you.

bazfile
Moderator/Security Contributor.
A hello, a response, a thank you are always appreciated.

Soraya566 Posted messages 118 Status Membre

Does that mean it also removes other applications that don't have the "uninstall" option, like Chrome, etc.? Netflix is listed as a system app, so I think other apps can be uninstalled in the same way.

madmyke Posted messages 52304 Registration date Status Modérateur Last intervention 12 483 > Soraya566 Posted messages 118 Status Membre

No, this application can only uninstall third-party applications, as specified in the description. This is true for all Android uninstallation applications. It's an OS limitation.

bazfile Posted messages 58431 Registration date Status Modérateur Last intervention 20 245 > madmyke Posted messages 52304 Registration date Status Modérateur Last intervention

Netflix must be part of the software overlay originally installed on your phone.

madmyke Posted messages 52304 Registration date Status Modérateur Last intervention 12 483 > bazfile Posted messages 58431 Registration date Status Modérateur Last intervention

I suppose so, that would be the only explanation for the fact that it can't be removed.
But I'm surprised because we have quite a few different Samsung devices in my family/friend circle and none of them have Netflix pre-installed. Not even on the S21, which isn't that old.
But well, there are quite a few models.

brucine Posted messages 24434 Registration date Status Membre Last intervention 4 107 > Soraya566 Posted messages 118 Status Membre

What makes no sense is that in each of your messages, you shout that the earth is flat to convince yourself of it.

As mentioned in <11>, the only solution goes through ADB, and since I am kind, I even give you both the confirmation that it's impossible to do otherwise and the link to the tutorial:

https://eu.community.samsung.com/t5/galaxy-s20-series/i-cannot-delete-the-netflix-app-from-my-phone/td-p/3369979

Réponse 4 / 6

BunoCS Posted messages 436 Registration date Status Modérateur Last intervention 3 929

Hello everyone.

There is another reason for having apps that cannot be uninstalled: are there multiple accounts on the phone? If so, you need an account with an "administrator" profile to uninstall apps

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@+
Buno, Moderator
The urgent is done, the impossible is underway. For miracles, provide for a delay...

Soraya566 Posted messages 118 Status Membre

Hello,

multiple accounts? You're teaching me something because I didn't know I could create several accounts on my phone (I haven't seen anything showing that I could do it, like a computer that has the option to do so). How do I see that I am the admin of my phone? Is it only for system applications? Then there are other factors at play and the problem doesn't come from there because I don't have that. I was speaking generally, not saying that it came from there? It's probably a bug. I don't have this application, I installed it and it has "set" itself as a system application. Anyway, I don't understand anything and I would like to delete it because it still takes up a lot of space.

madmyke Posted messages 52304 Registration date Status Modérateur Last intervention 12 483 > Soraya566 Posted messages 118 Status Membre

I suggest you try the "revo" app mentioned above and you'll see.
If not, reset the phone.
There is no other solution.

brucine Posted messages 24434 Registration date Status Membre Last intervention 4 107 > madmyke Posted messages 52304 Registration date Status Modérateur Last intervention

Hello,

If it is pre-installed without consent, there is no need:

Revo Uninstaller Mobile cannot remove Pre-installed Apps due to a restriction of the Android operating system.

In either case, ADB has to do the job as I mentioned in <23> while citing a video tutorial, but it’s true that it’s annoying when you have to follow one, the same goes for "written":

https://www.techmesto.com/uninstall-pre-installed-apps-from-android-phone/

Where a system app can only be reverted to factory state (removing updates) and disabled, deletion via ADB removes the app but still returns its name in the apps, appearing this time as Not Installed.

If it even resists ADB, including a reset will change nothing, only root privileges will allow you to remedy this but rooting a phone is not always a straightforward and often risky procedure.

brucine Posted messages 24434 Registration date Status Membre Last intervention 4 107 > Soraya566 Posted messages 118 Status Membre

One cannot make plans based on something improbable.

If the application was installed by you and it's being stubborn (we don't really see why), Revo should take care of it.

If that's not the case, ADB offers an additional chance without rooting, as it is capable of uninstalling at least a certain number of system applications, unlike Revo.

If you don't want to take the risk of rooting for so little, and I understand that, there's no point in beating around the bush as we have been for a while: you try each of the two methods, and if neither work, you have no choice but to stick with it, but it's certain that the best way not to succeed is not to try.

madmyke Posted messages 52304 Registration date Status Modérateur Last intervention 12 483 > brucine Posted messages 24434 Registration date Status Membre Last intervention

Everything has already been said and said again... We're stopping here.

Réponse 5 / 6

ziggourat Posted messages 24653 Registration date Status Contributeur Last intervention 5 340

Hello,

Maybe look here: https://help.netflix.com/fr/node/6674

Sincerely,
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Long live Bobo! ~ Little fish will grow big ~

Soraya566 Posted messages 118 Status Membre

thank you for the response, and unfortunately the site does not load...

ziggourat Posted messages 24653 Registration date Status Contributeur Last intervention 5 340 > Soraya566 Posted messages 118 Status Membre

Try with this link, the explanations are very clear: https://support.google.com/googleplay/thread/133774514/je-n-arrive-pas-%C3%A0-d%C3%A9sinstaller-netflix?hl=fr

For my link, the online help only concerns you if you installed Netflix on your smartphone, it seems.
I’m copying the entire Netflix help page, sorry for the formatting..., I tried to make it as clear as possible:

How to uninstall the Netflix app on Android devices

To uninstall the Netflix app from your Android smartphone or tablet, follow the steps below. Uninstalling the Netflix app will also delete all the movies and TV shows you have downloaded on the device.

A) Most Android devices

1 - Open the Google Play Store app.

2 - Search for Netflix.

3 - From the Netflix app page in the Google Play Store, select Uninstall.
-> Uninstalling the Netflix app will remove all movies and TV shows you have downloaded on the device.

4 - To confirm, select OK.

You can reinstall Netflix at any time.

B) Amazon Fire Phone

1 - Start from the home screen.

2 - Rotate your phone or swipe down to open the Quick Actions panel (Quick Settings).

3 - Select Settings.

4- Select Manage Applications.

5- Select Netflix.

6 - Select Uninstall.

7 - Select OK to confirm.

You can reinstall Netflix at any time.

C) Kindle

1 - Select Apps.

2 - Long press the Netflix icon.

3 - Select Remove from Device.

4 - Select OK.

You can reinstall Netflix at any time.

D) Nook
Note: Erasing and deregistering the device does not delete the content from your Barnes & Noble account. You will be able to download it again after this operation.
On the other hand, erasing and deregistering the device removes all files transferred to your Nook Color from your computer. Make sure to back up these files before following the steps below.

1- Touch the white arrow at the bottom of the screen, in the middle of the quick navigation bar.

2 - Touch the Settings icon.

3 - Touch Device Info.

4- Touch Erase & Deregister Device.

5 - Touch Erase & Deregister Device again.

6 - Touch Reset NOOK.

Once the Nook is reset and restarted, follow the on-screen instructions to log in to your Barnes & Noble account.

After uninstalling the app, you can launch it again anytime to continue watching movies and TV shows.

There you go, to summarize and if I understood correctly, if your smartphone is Android, this is done through the Google Play Store (icon) app (and you will lose all your videos!), the other cases do not concern you, I think. However, since you seem to have followed the correct procedure, I don't know what else to tell you... :(

Oops, I almost forgot, if you have an iPhone, just long-press the Netflix app then tap Delete App when it appears in the top left corner of the icon, just like you normally do on all Apple stuff. This will then lead to the deletion of all videos

I’ll let you continue with HelpiOS, good luck ;)

Réponse 6 / 6

Soraya566 Posted messages 118 Status Membre

this application was not included and I'm not the only one saying so, there's madmyke if you haven't read it. I installed it via the playstore, it didn't exist before. The rest, I already know. I don't know the ADB command and the app is disabled.

Unable to uninstall netflix

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