GPS365 login issue

Solved
hertz Posted messages 302 Registration date   Status Member Last intervention   -  
MPMP10 Posted messages 47568 Registration date   Status Member Last intervention   -
Hello everyone,
The manual for the GPS365 software that I installed on my Android phone
states in "Account Login" that I need to enter
a 15-digit IMEI in "Login ID" !!!
I'm wondering if it's indeed the IMEI of my GPS "Watchmascottes"
because my tracker for my dog (Watchmascots) only has
one letter + 8 digits? !!! I contacted the Company to confirm
the IMEI, I'm waiting for a response.
Or maybe it’s the IMEI of my phone?
Sorry for this question that may seem naive but I'm a bit of a novice in this area...
I still entered the code for my tracker but it doesn’t work!!

Thank you for your help.

Configuration: Windows / Chrome 100.0.4896.127

--
AirLibre -
Culture is like jam:
the less you have, the more you spread it...
(May 1968)

8 answers

  1. hertz Posted messages 302 Registration date   Status Member Last intervention   7
     
    Many obscure points in this user manual, (let's not call it a "Manual")
    on top of that, terms that confused me in my actions like "collar" instead of
    "GPS unit" etc...
    I have asked the customer service by mail for answers to several questions.
    I am still waiting for the responses!!! As for the "Chat", it is only usable in English or US which I do not
    master. For the moment, I still cannot get the GPS unit to work!!
    Thank you nonetheless for your explanations!...
    I'm not marking it as resolved yet since that is not the case ....

    --
    AirLibre -
    Culture is like jam:
    the less you have, the more you spread it...
    (May 1968)
    1
    1. MPMP10 Posted messages 47568 Registration date   Status Member Last intervention   19 074
       
      For the original question, I provided the solution in the first response for the IMEI code!
      0
  2. Anne
     

    Hello, I just acquired this tracker but I can't configure it. I only entered the IMEI code on the app via the QR code, but I’m stuck afterwards. Can someone help me? Thank you.

    1
    1. MPMP10 Posted messages 47568 Registration date   Status Member Last intervention   19 074
       

      Hello,

      This question dates back to 2022, please feel free to ask your own question.

      0
  3. hertz Posted messages 302 Registration date   Status Member Last intervention   7
     
    Thank you very much MPMP,

    I had a confusion after purchasing my second SIM card.
    I didn’t know that it had to be placed in the collar GPS; at first, I put it
    in the second compartment of my phone and then replaced it (after
    a bit of a difficult opening) in the GPS.
    Then I scanned the code for the GPS365 software before closing it.
    I hope this didn’t create a malfunction in the collar.
    Currently, the collar GPS is charging.
    How can I know when the battery is charged? No details in the manual?...
    I will charge it for two hours as recommended, we will see afterwards.
    Additionally, the SIM fixing pin wasn't clicking in, I had to insert a small rectangle
    of cardboard between the cover and the pin to ensure the SIM contact!...
    I think the small instruction manual should be improved.

    --
    AirLibre -
    Culture is like jam:
    the less you have, the more you spread it...
    (May 1968)
    0
  4. hertz Posted messages 302 Registration date   Status Member Last intervention   7
     
    Yes, but I never remember how to mark it as resolved here ??
    Thank you

    --
    AirLibre -
    Culture is like jam:
    the less you have, the more you spread it...
    (May 1968)
    0
    1. MPMP10 Posted messages 47568 Registration date   Status Member Last intervention   19 074
       
      Mark a discussion thread as resolved

      Look at the three little black dots on your right under your question.
      0
  5. hertz Posted messages 302 Registration date   Status Member Last intervention   7
     
    Ok MPMP,

    Last question before marking as resolved:
    How do we know when the GPS collar is charged? I just finished charging it?
    Before I installed my SIM card, I had charged it and there was
    a blinking blue LED, is there a connection? ?
    --
    AirLibre -
    Culture is like jam:
    the less we have, the more we spread it...
    (May 1968)
    0
    1. MPMP10 Posted messages 47568 Registration date   Status Member Last intervention   19 074
       
      Clearly, nothing allows us to know.
      The charge must be stopped after 2 hours.
      1
  6. hertz Posted messages 302 Registration date   Status Member Last intervention   7
     
    But what does this flashing blue LED indicate??

    --
    AirLibre -
    Culture is like jam:
    the less you have, the more you spread it...
    (May 1968)
    0
    1. MPMP10 Posted messages 47568 Registration date   Status Member Last intervention   19 074
       
      No idea...
      info@watchmascottes.com
      0
  7. hertz Posted messages 302 Registration date   Status Member Last intervention   7
     
    Well, okay, thank you!

    --
    AirLibre -
    Culture is like jam:
    the less you have, the more you spread it...
    (May 1968)
    0
    1. MPMP10 Posted messages 47568 Registration date   Status Member Last intervention   19 074
       
      You're welcome.
      0