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Package ready at the sender for 1 week

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Mel_Mely -  
Droopy-76 Posted messages 1257 Registration date   Status Member Last intervention   -
Hello,

It has been a week since my package (iPhone XR) has been marked as "Package ready at the sender."
The seller told me that Chronopost received the package yesterday morning (or noon) and today it is still showing "Package ready at the sender," and when I asked Chronopost, they say they don't have the package.

I wanted to know if this is normal or not..?

3 answers

  1.
    bazfile Posted messages 58539 Registration date   Status Moderator Last intervention   20 288
     
    Hello,
    it depends on which site you bought your phone from.

    --
    bazfile
    Moderator/Security Contributor.
    A hello, a response, a thank you are always appreciated.
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    1. Mel_Mely Posted messages 9 Status Member
       
      I bought it on Amazon,
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    2. bazfile Posted messages 58539 Registration date   Status Moderator Last intervention   20 288 > Mel_Mely Posted messages 9 Status Member
       
      The package has not yet been handed over to Chronopost, check that with Amazon.
      0
    3. Mel_Mely Posted messages 9 Status Member > bazfile Posted messages 58539 Registration date   Status Moderator Last intervention  
       
      That's what I told myself, knowing that when I called the seller yesterday, he told me that it should be updated last night, and still nothing... I contacted Amazon, and they confirmed the seller's information.

      I wonder if it's Chronopost that's messing up, or if the seller is lying...
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    4. bazfile Posted messages 58539 Registration date   Status Moderator Last intervention   20 288 > Mel_Mely Posted messages 9 Status Member
       
      Anyway, if you don't receive your package, Amazon will refund you without any problem. Go to your Amazon account and then to your orders to make a claim.
      It's important to know that some Amazon sellers are in China and send packages from China; these packages are only handed over to Chronopost upon their arrival in France or in an EU country.
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    5. Mel_Mely Posted messages 9 Status Member > bazfile Posted messages 58539 Registration date   Status Moderator Last intervention  
       
      Yes, Amazon told me that if I don't receive the package by Thursday, they will refund me.

      But still, I would like to know where the glitch or whatever comes from..
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  2. Droopy-76 Posted messages 1257 Registration date   Status Member Last intervention   368
     
    Hello,

    Just to let you know, I have already received my package in the mailbox while Chronopost indicated that it had not been picked up yet, so it might also be a glitch with the postal service.
    Otherwise, as already mentioned, Amazon will refund if a claim is made.

    Best regards

    --
    every problem has its solution, but finding it can sometimes be a problem
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    1. Mel_Mely Posted messages 9 Status Member
       
      I don't know if the delivery person is coming or if it will be dropped in the mailbox; anyway, I don't have anything...
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      1. Droopy-76 Posted messages 1257 Registration date   Status Member Last intervention   368 > Mel_Mely Posted messages 9 Status Member
         
        If it's Chronopost, it's the delivery person, so it will be in the mailbox or handed over in person with a signature.
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      2. Mel_Mely Posted messages 9 Status Member > Droopy-76 Posted messages 1257 Registration date   Status Member Last intervention  
         
        I think it’s a signature since it’s an iPhone, but after that, I have no idea at all.
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      3. Droopy-76 Posted messages 1257 Registration date   Status Member Last intervention   368 > Mel_Mely Posted messages 9 Status Member
         
        I think it's best to wait at least until Thursday as specified by Amazon, and if nothing happens by then, to contact them again.
        Have a good evening :-)
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  3. piquesous Posted messages 15734 Registration date   Status Contributor Last intervention   6 124
     
    Hello,

    Normal?
    No.

    One of the two parties must be lying.
    If the package was really delivered yesterday, there should normally have been an update today on the tracking to indicate that the package has been taken in charge by the carrier at their facilities.

    See you later

    --
    _____________________________________________________
    Brakes are for cowards! But the one who doesn’t brake is an idiot........
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