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Error 5B02

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cassio -  
jmarion3 Posted messages 49489 Registration date   Status Contributor Last intervention   -
Hello,

Is there a solution to fix this error, Canon repair center email? Thank you
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5 answers

  1. Cassio
     
    Thank you for your responses. I've just done the math: a printer that cost €49.90 at purchase, cartridges exclusively used in Canon at very high prices (€35 per pair). I prefer to limit expenses, transport, and repairs and to leave it at that. Too bad for the cartridges that were recently installed; I'm convinced that a remote intervention was feasible to reset the concerned counter.
    It’s certain, there will be no more Canon at my place; their policy of planned obsolescence is more than disgusting and dishonest, while they constantly encourage you to repair. I will return to HP as I did a few years ago.
    Best wishes to you and thank you
    Cassio
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  2. jmarion3 Posted messages 49489 Registration date   Status Contributor Last intervention   5 508
     
    Hello ...

    Can you provide the exact model of this Canon printer?
    See you!
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  3. Cassio
     
    First of all, my best wishes;
    I've tried everything for several days, nothing works.
    CANON Multi JE Pixma MG 3550 black, A4, 3 in 1, wifi; multifunction printer K10393
    noted on the label: CAN ICES-3(B) NMB-3(B) -- FCC ID: AZDK30357 -- IC: 498C-K30357
    WLAN Module COFETEL RCPCAK313-1112
    Thank you and have a good evening.
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  4. jmarion3 Posted messages 49489 Registration date   Status Contributor Last intervention   5 508
     
    Hello and best wishes to you too...

    The error 5B02 on Canon printers indicates that the waste ink counter needs to be reset, but unfortunately, this can't be done for your printer model ► See this link
    You might want to try using the Service Tool V3400, the link for which is on the same page, or ► Here and unfortunately your printer model is not listed... but you can still try it... as for the result???

    The solution would be to find an authorized Canon repairer and request a quote...
    In principle, it shouldn't be expensive and can be done quickly, but if done by a tradesman, it might be a different story??

    Catch you later for your upcoming comments.... But if none >> Resolved
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  6. jmarion3 Posted messages 49489 Registration date   Status Contributor Last intervention   5 508
     
    Hello ....

    Thank you for the feedback ..
    In my opinion, you made the right decision because the cost of the repair is probably equivalent to that of a printer of the same type!
    We can reset some Canon printers, but yours is not on the list... in my opinion, because of its low price?
    Personally, I banned Canon and Epson a long time ago (which are sitting in my garage) and switched back to Brother about 6 years ago, and I've had no issues since ..
    I mark this topic as resolved
    Have a great day and A+
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