View original (French)

Notification intrusion hp.com/go/tcchcenter/startup

ignacele Posted messages 3 Registration date   Status Member Last intervention   -  
brucine Posted messages 24910 Registration date   Status Member Last intervention   -

Hello, for a few days now, at every startup, there is a message indicating a dangerous intrusion not to ignore, while directing a visit to http://www.hp.com/go/tcchcenter/startup. On that site, I saw that other people have had the same problem but I am searching in vain for the proposed solutions. Please help me!


1 answer

  1.
    Didi64_549 Posted messages 2837 Registration date   Status Member Last intervention  
     

    Hello,

    Maybe it's a false virus alert.

    Which antivirus do you have on your PC?

    0
    1. brucine Posted messages 24910 Registration date   Status Member Last intervention   4 177
       

      Hello,

      It won't get us anywhere by posting all over the forum, including threads dating back 10 years, and what is unpleasant for everyone is not going to move us forward one inch.

      The situation has nothing to do with an intrusion in the broad sense or a specific virus; it is a page that appears when the PC cannot start; the Internet address of the HP startup troubleshooting page is absurd since, by definition, it can only be accessed from another PC.

      However, it is in principle accompanied by a specific message or its code.

      It indicates a failure that can be software-related (boot sector corruption, attempting to reinstall Windows on itself without data loss when given a USB installation key) but it is most often hardware-related (disk connection problem or failure, RAM, motherboard...).

      On recent HP computers with UEFI BIOS, the HP Diagnostics software is integrated and can be launched by pressing F2 at startup.

      Otherwise, from another PC, the exact differential diagnostic address is

      www.hp.com\go\techcenter\startup

      but which, new, seems to crash.

      A number of Live USB keys contain diagnostic tools; it is still necessary to run them.

      https://www.malekal.com/reparer-windows-avec-le-live-usb-malekal-quand-windows-ne-secharge-plus/

      Otherwise, there are not many solutions within reach except checking the disk connectivity, the RAM modules by unplugging them alternately if there are several, or entrusting this diagnosis to a repair technician.

      0
      1. brucine Posted messages 24910 Registration date   Status Member Last intervention   4 177 > brucine Posted messages 24910 Registration date   Status Member Last intervention  
         

        The famous HP page only crashes for me on Firefox because it is http and not secure https; I’m too lazy to figure out why, it works perfectly on Chrome by default without modifying any parameter.

        https://support.hp.com/fr-fr/document/ish_6904103-7219247-16

        On Live USB keys, they will of course be null and of no effect if, besides a disk failure, a RAM failure or a motherboard failure prevents them from booting.
         

        0