My M.2 SSD is blocking my PC from booting.

Question

Hello everyone, I’m reaching out because I’m out of solutions on my own. I just acquired a 1TB Sabrent internal SSD Rocket Nvme PCIe 4.0 M.2 2280 for my desktop computer, here’s the configuration: Ryzen 7 3700X (Non OC) Gigabyte X570 UD motherboard GTX 1650 Super GPU 32GB RAM Corsair CX500M power supply 1 Samsung 256GB SSD connected via SATA (where Windows is installed) 2 HDDs connected via SATA  The problem is as follows: when I install the new SSD in the M.2 slot... the computer won’t boot. It turns on, the fans start (except for the GPU ones) but nothing shows on the screen. When I remove the new SSD, everything works again.  I thought about the power supply, but apparently, 500W is sufficient, and I removed an old HDD before installing the Sabrent, so that’s not it. My other drives are connected to SATA ports 0, 1, and 3. I also updated my BIOS to version F20, the most recent one. Nothing works, the computer won’t start with the Sabrent installed.  If anyone has a clue on how to solve this problem, it would be much appreciated.  Thank you!    Configuration: Windows / Chrome 84.0.4147.135

jeannets · Accepted Answer

The manual here https://download.gigabyte.com/FileList/Manual/mb_manual_x570-ud_e_v1.pdf  Page 15 has a few instructions to follow in order, you never know:  8) M2A_SOCKET (M.2 Socket 3 Connectors) The M.2 connector supports M.2 SATA SSDs or M.2 PCIe SSDs and supports RAID configuration. Please note that an M.2 PCIe SSD cannot be used to create a RAID set with a SATA hard drive. Refer to Chapter 3, "Configuring a RAID Set," for instructions on configuring a RAID array. Select the proper hole for the M.2 SSD to be installed and refasten the screw  Follow the steps below to correctly install an M.2 SSD in the M.2 connector. Step 1: Use a screwdriver to unfasten the screw and standoff from the motherboard. Locate the proper mounting hole for the M.2 SSD to be installed and then screw the standoff first. Step 2: Slide the M.2 SSD into the connector at an angle. Step 3: Press the M.2 SSD down and then secure it with the screw Select the proper hole for the M.2 SSD to be installed and refasten the screw and standoff  I think your 250GB SSD should be connected to SATA 0, is that the case..??  I also saw that there were nuances related to the generations of Ryzen...  Updating the BIOS can indeed be an important point..  I also have a possible impression... That the M2 is not making good contact on all its connector pins..??

Panth33ra · Answer

jeannets · Answer

Hello,  I assume this computer was previously running Windows installed on one of the HDDs, right? Which one?  I also suppose you installed Windows on your SSD... without disconnecting your other drives.  I further assume that it is not the designated boot drive to boot from...  In cases like this, the PC ends up with two Windows installations... The SSD may be incomplete regarding BootMGR or not configured to boot... so your PC chooses another one... on the HDD... I imagine a scenario like this...  -- You absolutely need to get your SSD to boot when the other drives are disconnected... and make sure to set it as the Boot Device for startup, in the BIOS.  -- You should have "cloned" your previous system drive to your SSD before starting this PC and then disabled Windows on that HDD... depending on the installation. SSD manufacturers often have specialized software to do this; but you need to download it from their website...  That's a first overview...

chocolat250g · Answer

So, before the M.2 drive, my computer was running Windows on an SATA SSD + 2 other HDDs. I don't necessarily want to reinstall Windows on the M.2, unless I'm forced to. But my computer has never displayed anything with the M.2 installed, so I can't clone anything or install anything on it. As of now, I don't even know if it works!

flo88 · Answer

Hi  The problem is as follows: when I install the new SSD in the m.2 slot... the computer won't boot. It turns on, the fans start (except for the GPU ones) but nothing shows up on the screen.When I remove the new SSD, everything works again.  Do you have access to the BIOS? If yes: The boot order in the BIOS should prioritize the M.2 when it is detected. Simply go into the BIOS, modify the boot order of the drives to set your SSD first, and save the BIOS like that.  Signature Euskadi Ta Askatasuna

chocolat250g · Answer

I only have access to the BIOS when the M.2 is disconnected, so I can't see if it's prioritized in the boot order. Absolutely nothing happens on my screen when the M.2 is in place.

jeannets · Answer

Maybe we should also look at the motherboard side. It is very possible that certain configurations, depending on the order, are not allowed like this.?? Or that some PCIe slots might no longer be available... We need to check each one, including the graphics card and any other cards..?? On other motherboards with Ryzen, I've seen this before... We need to clarify this point.

My M.2 SSD is blocking my PC from booting.

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