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Need help with computer

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Clement_7936 Posted messages 4 Status Member -  
glg29 Posted messages 29751 Registration date   Status Contributor Last intervention   -
Hello,

Recently, I installed the Radeon Software application to update my drivers, and since this installation, my computer has been freezing every 2 seconds. I uninstalled this application, but the problem persists. I therefore reset my computer, but to my great disappointment, even after the reset, the issue is still there. I think it comes from the drivers.

If anyone has had this bug before or can resolve it, I would appreciate your help.

Thanks in advance to those who will respond.

3 answers

  1.
    glg29 Posted messages 29751 Registration date   Status Contributor Last intervention   4 582
     
    Hello,
    Welcome to CCM.
    Your explanations are probably grounded, but you forget the essential in your question!
    What is a computer?
    What is an operating system?
    The architecture in 32 or 64 bits?
    Best regards.

    --
    He who does not bring joy upon arriving always brings joy upon leaving!
    Breizh a tao
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  2. Clement_7936 Posted messages 4 Status Member
     
    Hello,

    It's an HP notebook with Windows 10 64-bit

    Processor AMD A6 5200
    Graphics card AMD Radeon HD 8400
    With 4GB of RAM
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    1. glg29 Posted messages 29751 Registration date   Status Contributor Last intervention   4 582
       
      HP Notebook, very good.
      HP being the brand, Notebook the type, now the references? (Example: HP Notebook 14-dk0011nf)
      There should be a label attached under the computer with these references noted.
      Best regards.
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  3. Clement_7936 Posted messages 4 Status Member
     
    This is the HP notebook 15-af111nf.
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    1. glg29 Posted messages 29751 Registration date   Status Contributor Last intervention   4 582
       
      Very well, when you refer to Radeon, we can assume that it is the graphics part of the PC that is causing issues, by deduction.
      In that case, download and reinstall this driver, sp74716.exe and restart the PC.
      If there are issues with other drivers, please specify.
      Best regards.
      1
      1. Clement_7936 Posted messages 4 Status Member > glg29 Posted messages 29751 Registration date   Status Contributor Last intervention  
         
        Thank you very much, it worked
        See you soon
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      2. glg29 Posted messages 29751 Registration date   Status Contributor Last intervention   4 582 > Clement_7936 Posted messages 4 Status Member
         
        You're welcome, glad for you and best wishes.
        Sincerely.
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