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Blue screen at startup - need help reinstalling Windows

Ryu35 Posted messages 28 Status Member -  
Ryu35 Posted messages 28 Status Member -

Hello everyone,

I hope I'm in the right category: I'm seeking your expertise because I'm facing a problem with an old PC that I would like to recycle as a streaming PC. However, as soon as I enter my credentials, I get a blue screen with the message "The connection by the gpsvc service failed, access denied."

Planning to reinstall Windows, I tried to download a Windows key, but I'm facing difficulties since the only other computer I have is my work computer, on which I’m not allowed to use the software to create the key. My main personal computer is a Macbook.

I'm open to using an alternative operating system if it would help resolve the issue. I would appreciate any help or suggestions to solve this problem.

If you have ideas on how to reinstall Windows without using another Windows PC, or if an alternative to Windows would be more appropriate, I'd be grateful.

Thank you in advance for your valuable assistance.

14 answers

  1.
    MPMP10 Posted messages 47572 Registration date   Status Member Last intervention   19 076
     

    Hello,

    reinstall Windows without using another Windows PC

    Your user profile is apparently corrupted.

    When Windows is running, force it to shut down by holding the power button, then restart Windows, then force it to shut down a second time; after that, on the third restart, Windows will automatically launch the recovery options.

    Afterwards, look for "Refresh your PC"...

    Which version of Windows?

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  2. Ryu35 Posted messages 28 Status Member
     

    Thank you very much for your response MPMP10, it's Windows 10. I followed the procedure and ended up on this screen in English:

    boot - Windows PC starting up and opens "Choose an Option" screen - Super User

    I imagine that continuing wouldn't help, and I wasn't able to create a USB drive as I mentioned in my post. Could you please confirm the next steps for me? Thank you very much.

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    1. MPMP10 Posted messages 47572 Registration date   Status Member Last intervention   19 076
       

      You need to go to this one:

      The same capture in French:

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      1. MPMP10 Posted messages 47572 Registration date   Status Member Last intervention   19 076 > MPMP10 Posted messages 47572 Registration date   Status Member Last intervention  
         

        Next (before resetting it, complete the PC ...) check the "advanced options" tab and look at the "System Reboot Tool" tab.

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  3. Ryu35 Posted messages 28 Status Member
     

    I have several choices:

    Reset this PC
    > Keep my files

    > Remove Everything (that's what I tend to pick)

    Advanced options 
    > Startup Repair
    > Startup Settings
    > Command Prompt
    > Uninstall Updates
    > UEFI Firmware Settings
    > System Restore

    More recovery options 
    > System Image Recovery

    Do you know what I should select please?

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    1. MPMP10 Posted messages 47572 Registration date   Status Member Last intervention   19 076
       

      For resetting Windows "Reset this PC".

      Otherwise :

      Startup Repair

      https://www-majorgeeks-com.translate.goog/content/page/how_to_easily_boot_into_windows_troubleshooting_menu.html?_x_tr_sl=en&_x_tr_tl=fr&_x_tr_hl=fr&_x_tr_pto=sc

      Startup Repair

      The Startup Repair feature helps you automatically scan your device and fix common problems that prevent Windows from starting.

      https://www-dell-com.translate.goog/support/kbdoc/en-us/000147155/booting-to-the-advanced-startup-options-menu-in-windows-10?_x_tr_sl=en&_x_tr_tl=fr&_x_tr_hl=fr&_x_tr_pto=sc

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  4. Ryu35 Posted messages 28 Status Member
     

    Thank you, I did "reset this PC" then it didn't work from "Cloud" so I did "Local Reinstall", then "Fully Clean my drive".

    After the reset, I received a message:

    "A configuration change was requested to clear this computer's TPM (Trusted Platform Module)

    WARNING: Clearing erases information stored on the TPM. You will lose all created keys and access to data encrypted by these keys.

    Press F12 to clear the TPM

    Press ESC to reject this change request and continue"

    I pressed F12. When I restart the PC, I do not get the Windows startup as if it were the first time, I return to the screen that asks me for my login credentials, and I again have the access denied message.

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  6. Ryu35 Posted messages 28 Status Member
     

    Thank you for sharing the links, the PC is a DELL.

    I went into the BIOS SETUP to access the TPM menu, I cleared it, reset it, but it didn't change anything, and I went back to the menu to "disable" the TPM, I repeated the process and unfortunately, it didn't change anything...

    If you have any other advice, thank you in advance.

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    1. MPMP10 Posted messages 47572 Registration date   Status Member Last intervention   19 076
       

      Hello,

      because I am facing a problem with an old PC

      What problem did you want to reset it regarding?

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  7. Ryu35 Posted messages 28 Status Member
     

    Hello,

    In fact, I use a MacBook on a daily basis, and I wanted to do some streaming, but my Mac can't handle that many activities at the same time. I had this PC that my brother gave me lying around, so I wanted to see if I could use it as a secondary PC, and I got this error message when I tried to start it.

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  8. Ryu35 Posted messages 28 Status Member
     

    Thank you very much, I believe if I understand correctly that I need to create a key from a device connected to Windows, right? As I said, I only have my Mac available, and my work PC doesn’t allow me to download programs. So my Mac is not connected to Windows...

    Maybe I misunderstood? I do have an external hard drive though.

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    1. fabul Posted messages 42248 Registration date   Status Moderator Last intervention   6 082
       

      Hello,

      I think you can use Etcher

      https://github.com/balena-io/etcher/releases

      You go to balenaEtcher-1.19.5-x64.dmg

      But your external hard drive, no, it erases everything

      Use a USB key of at least 8GB.

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  9. Ryu35 Posted messages 28 Status Member
     

    Hello,

    Thank you for your reply, I have downloaded the .dmg file, so that's the one I need to burn using a software (I don’t know which one) onto a USB stick to create a bootable stick that will reinstall Windows on my old PC, right?

    However, I only have my hard drive, no 8 GB stick, but I can see if there’s one lying around at work. Also, it doesn’t matter if it erases everything on my hard drive since I formatted it not long ago.

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    1. fabul Posted messages 42248 Registration date   Status Moderator Last intervention   6 082
       

      You need to download the Windows ISO file

      Look on Google for "Windows 11 ISO" for example.

      Etcher is used to create a bootable USB drive from an ISO file.

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  10. Ryu35 Posted messages 28 Status Member
     

    Oh, my apologies then, it was the other way around. Alright, if you have any recommendations for websites offering ISO files of Windows 10, please let me know, thank you very much.

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  11. Ryu35 Posted messages 28 Status Member
     

    Thank you very much. I downloaded the .iso file of the 64-bit version of Windows 10. I launch balena, select my file and my external hard drive, and I get the message:

    "Possible Windows Image Detected

    It looks like you are trying to burn a Windows Image. Unlike other images, Windows images require special processing to be made bootable. We suggest you use a tool specially designed for this purpose, such as Rufus (Windows), WoeUSB (Linux) or Boot Camp Assistant (MacOS)."

    Do I need to download Boot Camp then?

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    1. fabul Posted messages 42248 Registration date   Status Moderator Last intervention   6 082
       

      I wrote to you :

      But your external hard drive, no, it erases everything

      Use at least an 8GB USB stick.

      But I don't know much about Mac software, sorry.

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  12. Ryu35 Posted messages 28 Status Member
     

    Sorry you were right, I tried to burn the ISO file with Boot Camp Assistant on my external hard drive, but even though it is 1 TB, I receive an error message saying that there is not enough available space.

    I will try to find an 8 GB flash drive at work.

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  14. Ryu35 Posted messages 28 Status Member
     

    Hello,

    unfortunately, I couldn't retrieve a large enough key, so I'm trying the method shared by @steph810, thank you very much.

    I'm currently following this method step by step, but I get stuck at this specific moment:

    https://youtu.be/kAhthK5wjKw?feature=shared&t=332

    I'm receiving this error message in the "Terminal" application (I've just masked my name, and WIN10 is the name I gave to the external hard drive):

    MacBook-Air-de-XXX:~ XXX$ wimlib-imagex split/Volumes/CCCOMA_X64FRE_FR-FR_DV9/sources/install.wim /Volumes/WIN10/sources/install.swm 4000

    ERROR: Unrecognized command: `split/Volumes/CCCOMA_X64FRE_FR-FR_DV9/sources/install.wim'

    Usage:

    wimlib-imagex append SOURCE WIMFILE [IMAGE_NAME [IMAGE_DESC]]

    [--boot] [--check] [--nocheck] [--config=FILE]

    [--threads=NUM_THREADS] [--no-acls] [--strict-acls]

    [--rpfix] [--norpfix] [--update-of=[WIMFILE:]IMAGE]

    [--delta-from=WIMFILE] [--wimboot] [--unix-data]

    [--dereference] [--snapshot] [--create]

    wimlib-imagex apply WIMFILE [IMAGE] TARGET

    [--check] [--ref="GLOB"] [--no-acls] [--strict-acls]

    [--no-attributes] [--rpfix] [--norpfix]

    [--include-invalid-names] [--wimboot] [--unix-data]

    [--compact=FORMAT] [--recover-data]

    wimlib-imagex capture SOURCE WIMFILE [IMAGE_NAME [IMAGE_DESC]]

    [--compress=TYPE] [--boot] [--check] [--nocheck]

    [--config=FILE] [--threads=NUM_THREADS]

    [--no-acls] [--strict-acls] [--rpfix] [--norpfix]

    [--update-of=[WIMFILE:]IMAGE] [--delta-from=WIMFILE]

    [--wimboot] [--unix-data] [--dereference] [--solid]

    [--snapshot]

    wimlib-imagex delete WIMFILE IMAGE [--check] [--soft]

    wimlib-imagex dir WIMFILE [IMAGE] [--path=PATH] [--detailed]

    wimlib-imagex export SRC_WIMFILE SRC_IMAGE DEST_WIMFILE

    [DEST_IMAGE_NAME [DEST_IMAGE_DESC]]

    [--boot] [--check] [--nocheck] [--compress=TYPE]

    [--ref="GLOB"] [--threads=NUM_THREADS] [--rebuild]

    [--wimboot] [--solid]

    wimlib-imagex extract WIMFILE IMAGE [(PATH | @LISTFILE)...]

    [--check] [--ref="GLOB"] [--dest-dir=CMD_DIR]

    [--to-stdout] [--no-acls] [--strict-acls]

    [--no-attributes] [--include-invalid-names] [--no-globs]

    [--nullglob] [--preserve-dir-structure] [--recover-data]

    wimlib-imagex info WIMFILE [IMAGE [NEW_NAME [NEW_DESC]]]

    [--boot] [--check] [--nocheck] [--xml]

    [--extract-xml FILE] [--header] [--blobs]

    [--image-property NAME=VALUE]

    wimlib-imagex join OUT_WIMFILE SPLIT_WIM_PART... [--check]

    wimlib-imagex mount WIMFILE [IMAGE] DIRECTORY

    [--check] [--streams-interface=INTERFACE]

    [--ref="GLOB"] [--allow-other] [--unix-data]

    wimlib-imagex mountrw WIMFILE [IMAGE] DIRECTORY

    [--check] [--streams-interface=INTERFACE]

    [--staging-dir=CMD_DIR] [--allow-other] [--unix-data]

    wimlib-imagex optimize WIMFILE

    [--recompress] [--compress=TYPE] [--threads=NUM_THREADS]

    [--check] [--nocheck] [--solid]

    wimlib-imagex split WIMFILE SPLIT_WIM_PART_1 PART_SIZE_MB [--check]

    wimlib-imagex unmount DIRECTORY

    [--commit] [--force] [--new-image] [--check] [--rebuild]

    wimlib-imagex update WIMFILE [IMAGE]

    [--check] [--rebuild] [--threads=NUM_THREADS]

    [DEFAULT_ADD_OPTIONS] [DEFAULT_DELETE_OPTIONS]

    [--command=STRING] [--wimboot-config=FILE]

    [< CMDFILE]

    wimlib-imagex verify WIMFILE [--ref="GLOB"]

    wimlib-imagex --help

    wimlib-imagex --version

    IMAGE can be the 1-based index or name of an image in the WIM file.

    For some commands IMAGE is optional if the WIM file only contains one image.

    For some commands IMAGE may be "all".

    Some uncommon options are not listed; see `man wimlib-imagex' for more details.

    Thank you in advance for your help!

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    1. steph810 Posted messages 1865 Registration date   Status Member Last intervention   152
       

      a SPACE after split

      wimlib-imagex split /Volumes/CCCOMA_X64FRE_FR-FR_DV9/sources/install.wim /Volumes/WIN10/sources/install.swm 4000

      let me know if the command has started, and it's true, I forgot in the video.

      copy all the content of the sources folder from the ISO to the destination except install.wim since we generate it

      We can't see well but it's in the description.

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  15. Ryu35 Posted messages 28 Status Member
     

    It worked! You are amazing @steph810 StatusMember thank you so much!!

    But on the other hand, I'm a complete idiot, because I realized that initially, before cleaning my external hard drive to put the ISO image on it, I had moved my documents inside to the desktop but I forgot part of them...

    And the worst part is that these documents were originally on my desktop, and I had deleted them from the trash because they were on my disk... anyway, I don’t know if temporary files exist on Mac, but considering the cleaning I did, I think this is the price to pay for the other PC to finally work. Thanks for your help :)

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