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High Definition Audio Controller, exclamation point

minimaxalan Posted messages 29 Status Member -  
kaneagle Posted messages 86285 Registration date   Status Moderator Last intervention   -
Hello,

I have a problem that has persisted for a while.
When I plug my headset or microphone into any audio port, my PC does not detect it.
I have done several searches on the internet and tried multiple solutions until I realized there was an exclamation mark on "High Definition Audio Controller".
I tried uninstalling and reinstalling the drivers, but the problem returns.

Thank you for taking the time to read my problem and I look forward to your response, thank you!



5 answers

  1.
    bazfile Posted messages 58494 Registration date   Status Moderator Last intervention   20 270
     
    Hello,
    Give me the identification number of your high definition audio controller, see HERE, also give me your version of Windows without forgetting 32 or 64 bits.

    --
    bazfile Moderator/Contributor security.
    2
    1. minimaxalan Posted messages 29 Status Member 13
       
      Hello Bazfile,

      Thank you for your prompt response.

      Here is the identification number of my high definition audio controller:

      PCI\VEN_8086&DEV_A348&SUBSYS_86C71043&REV_10

      I am running on Windows 10 64 bit.
      0
    2. bazfile Posted messages 58494 Registration date   Status Moderator Last intervention   20 270
       
      No driver for Windows 10, you can try to find one using this method.
      0
    3. minimaxalan Posted messages 29 Status Member 13
       
      I don't understand; the sound was working, and one day I turn on my PC and discover that there is no more sound. I tried installing the drivers, but the problem came back. Is there another method?


      Thank you for your answers.
      0
    4. bazfile Posted messages 58494 Registration date   Status Moderator Last intervention   20 270
       
      This device may have a problem and is not functioning properly; drivers are not always the issue, sometimes it's the hardware itself that is faulty, because when I search for the driver using the ID number, it doesn't yield anything precise.
      Check if you have the latest version of Windows 10 with this Microsoft tool.
      0
    5. minimaxalan Posted messages 29 Status Member 13
       
      Hello bazfile, thank you for your help,
      I already have the latest version of Windows 10.
      I think the issue is related to the motherboard.
      0
  2. kaneagle Posted messages 86285 Registration date   Status Moderator Last intervention   14 682
     
    Hello,

    What is the brand and the exact model number of the PC or the motherboard?

    Is Windows up to date?
    Press Windows + R
    Type --> winver and OK

    What is the version?

    2
    1. minimaxalan Posted messages 29 Status Member 13
       
      Hello Kaneagle for your reply,
      My motherboard is an Asus Prime B360M-A
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  3. kaneagle Posted messages 86285 Registration date   Status Moderator Last intervention   14 682
     
    Download and install --> 7Zip 64 bits

    Download this driver --> Intel

    Right-click on --> 1cd752e3....cab
    Select --> 7Zip
    Choose --> extract to "1cd752e3.....\"

    Go to Device Manager
    Right-click on the device
    Update driver
    Browse my computer ......
    Browse
    Select the unzipped driver folder --> 1cd752e3.....
    OK, next
    Restart.

    --
    The human being is at its best when things are at their worst.
    1
    1. minimaxalan Posted messages 29 Status Member 13
       
      Hello Kaneagle,

      I tried your method but didn’t succeed:
      and then I ended up with this
      0
  4. kaneagle Posted messages 86285 Registration date   Status Moderator Last intervention   14 682
     
    Try this procedure:
    Go to Device Manager
    Right-click on the device
    Update driver
    Browse my computer ......
    Choose from a list of drivers...
    Have Disk
    Browse
    Go to the folder of the unzipped driver --> 1cd752e3.....
    Select the file --> IntcAudioBus.inf and OK.
    Restart.

    --
    Human beings are at their best when things are at their worst.
    0
    1. minimaxalan Posted messages 29 Status Member 13
       
      Thank you very much.
      But I still don't understand; it still doesn't recognize my headset.
      My PC used to show me a popup like this to tell me that a device was connected, but it doesn't do that anymore and it no longer detects my headset or my microphone

      0
  6. kaneagle Posted messages 86285 Registration date   Status Moderator Last intervention   14 682
     
    Make a repair of Windows 10
    Look at this --> Repair Windows 10 without data loss

    If the problem persists, the sound card might be defective?

    --
    Humankind is at its best when things are at their worst.
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