Hello, Despite the update, disabling, and a lot of research, my device still doesn't work. My computer no longer recognizes the USB ports... It's quite annoying... Does anyone have any ideas? Thanks in advance!

Compatible xHCI USB Host Controller (code 10) : CCM

Réponse 1 / 7

kaneagle Posted messages 86263 Registration date Status Modérateur Last intervention 14 669

Repair Windows.
Look at this --> Repair Windows 10 without data loss

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The human being is at their best when things are at their worst.

Anonymous user

You can guess, I thank you for the lead. I'm exploring it... :)

Anonymous user

The solution has finally come out. I just tested it and it worked: https://support.microsoft.com/en-us/help/4091240/usb-devices-may-stop-working-after-installing-the-february-13-2018-upd
A big thank you for your help!

kaneagle Posted messages 86263 Registration date Status Modérateur Last intervention 14 669

Happy for you.
Have a nice day.

Ciryon

Hello, sorry to bring this topic back up, but Fanny, I have the exact same problem as you and the page you provided offers no solution to my issue. I can't install the update: KB4090913.

Réponse 2 / 7

kaneagle Posted messages 86263 Registration date Status Modérateur Last intervention 14 669

Try this driver --> Intel
Unzip it
Run the setup.exe

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Human beings are at their best when things are at their worst

Anonymous user

I don't understand, it seems that the computer "does not have the minimum configuration". It was a Windows 8 that upgraded automatically to Windows 10...I don't know if there's a connection...

Réponse 3 / 7

kaneagle Posted messages 86263 Registration date Status Modérateur Last intervention 14 669

Download and install --> 7Zip 64 bits

Right-click on the driver --> Intel(R)_.....zip
Select --> 7Zip
Choose --> extract to "Intel(R)_.....\"

Go to Device Manager.
Right-click on the device
Update driver
Browse my computer ......
Choose from a list of drivers...
Have Disk
Browse
Go to the unzipped driver folder --> Intel(R)_.....
Folder --> drivers
Folder --> win7
Folder --> x64
Select the file --> iusb3xhc.inf and OK.
Restart.

--
Human beings are at their best when things are at their worst.

Anonymous user

Rhalala. It seems that it doesn't work (to my great regret).... "The folder you specified does not contain a compatible driver for your device. If the folder contains a driver, please ensure it is designed to work with Windows for x64 processor computers." Maybe you have another trick up your sleeve...?

Réponse 4 / 7

kaneagle Posted messages 86263 Registration date Status Modérateur Last intervention 14 669

Intel

Right-click on --> Intel.zip
Select --> 7Zip
Choose --> extract to "Intel\"

Go to Device Manager
Right-click on the device
Update driver
Browse my computer ......
Browse
Select the unzipped driver folder --> Intel
OK, next
Restart.

--
The human being is at its best when things are at their worst.

Anonymous user

Thank you for your help, but my problem persists...

Réponse 5 / 7

kaneagle Posted messages 86263 Registration date Status Modérateur Last intervention 14 669

Perform a system restore and choose a date prior to the issue.

Press Windows + R
Type --> rstrui.exe and OK.

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Human beings are at their best when things are at their worst.

Anonymous user

No previous restoration is available... I believe all avenues have been explored...

Thanks again, in any case.

Réponse 6 / 7

kaneagle Posted messages 86263 Registration date Status Modérateur Last intervention 14 669

Hello,

Give the device identification number of the device
Look at this --> Find a device's identification number
Post the number in your next message.

What's the brand and the exact model number of the PC?

--> Windows 7, 8, or 10?
--> 32 or 64 bits?

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The human being is at its best when things are at their worst.

FannyN

Hello Kaneagle,

Identification number: PCI\VEN_8086&DEV_1E31&SUBSYS_397717AA&REV_04
PC: Lenovo G780 running Win10 x64bits

Thank you in advance!

Réponse 7 / 7

kaneagle Posted messages 86263 Registration date Status Modérateur Last intervention 14 669

Since when do you have this problem?

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Human beings are at their best when things are at their worst.

Anonymous user

Hello,

I've been having this problem for a few days. My computer was left inactive (but on) and when I wanted to use my wireless mouse, it wasn't working anymore. At first, I thought it was the batteries, only to quickly realize that even the wired mouse wasn't working and that when restarting the computer, it displayed a peripheral error...

Pfffft.... A virus? It's possible.
And if I reinstall my OS, is it possible that the problem persists? Some say no, others yes... I don't know what to think anymore. Personally, I would have thought not, but well... I'm not an expert!

Thanks again

(sorry, I just saw your response... I thought my last message went unanswered: Long live the community!!! Thank you, thank you, thank you!!!)

Anonymous user

!!! I also installed Norton antivirus on February 13. I think the problem occurred shortly after... maybe when I decided to uninstall Norton...
I don't know if there's a connection, but any clue could be useful, I guess.

Compatible xHCI USB Host Controller (code 10)

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