Unable to connect to the internet
DjeBcl
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Malekal_morte- Posted messages 178136 Registration date Status Moderator, Security Contributor Last intervention -
Malekal_morte- Posted messages 178136 Registration date Status Moderator, Security Contributor Last intervention -
Hello,
I bought a laptop in November: Acer Swift 3 i5 running Windows 10.
Since yesterday, I have been experiencing a problem. I can no longer connect to the internet after restarting my PC and an automatic repair preparation (apparently my computer did not shut down properly).
As a result, when I turn it back on, I find my Chrome pages and open applications, but I notice that the WiFi icon is missing from the taskbar. On the screen saver, I see that I can no longer connect.
HS: I also noticed this message that has never appeared before:
Yet the WiFi icon is activated (it is blocked)
I tried resetting the network, but it was unsuccessful.
What should I do?
I was told to try uninstalling the network card, but I don't know how to do it, I am not a computer pro and I'm afraid it won't reinstall itself after the restart.
Can someone help me?
Thank you in advance.
I bought a laptop in November: Acer Swift 3 i5 running Windows 10.
Since yesterday, I have been experiencing a problem. I can no longer connect to the internet after restarting my PC and an automatic repair preparation (apparently my computer did not shut down properly).
As a result, when I turn it back on, I find my Chrome pages and open applications, but I notice that the WiFi icon is missing from the taskbar. On the screen saver, I see that I can no longer connect.
HS: I also noticed this message that has never appeared before:
Yet the WiFi icon is activated (it is blocked)
I tried resetting the network, but it was unsuccessful.
What should I do?
I was told to try uninstalling the network card, but I don't know how to do it, I am not a computer pro and I'm afraid it won't reinstall itself after the restart.
Can someone help me?
Thank you in advance.
14 answers
Re
So I uninstalled the network card.
It then reinstalled itself but the problem still persists.
Can someone help me???
So I uninstalled the network card.
It then reinstalled itself but the problem still persists.
Can someone help me???
minidoob
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Since the firewall and Bitdefender are disabled, start by reactivating them; it might be them that are blocking the internet connection.
DjeBcl
Posted messages
23
Status
Member
Unable to reactivate the firewalls, the activation options are grayed out. 
Hello everyone!
Have you tried disabling airplane mode?
https://www.malekal.com/desactiver-mode-avion-de-windows-10/
Best regards
--
One can find happiness by accepting things that cannot be changed.
No responses after 5-6 PM, thank you for your understanding :)
Have you tried disabling airplane mode?
https://www.malekal.com/desactiver-mode-avion-de-windows-10/
Best regards
--
One can find happiness by accepting things that cannot be changed.
No responses after 5-6 PM, thank you for your understanding :)
Yes, there is one!
[image:https://img-19.ccm2.net/1vSPN8aCWrDHmGmT49JIDDLnlgE=/94ee897f06174bbdac30e4ecb61030ba/tmp/15480789481669089731314645235372.jpg|px||center
I updated the driver: failed.
I then uninstalled and restarted.
Still the same issue...
And the triangle is still there.
[image:https://img-19.ccm2.net/1vSPN8aCWrDHmGmT49JIDDLnlgE=/94ee897f06174bbdac30e4ecb61030ba/tmp/15480789481669089731314645235372.jpg|px||center
I updated the driver: failed.
I then uninstalled and restarted.
Still the same issue...
And the triangle is still there.
Hello everyone,
For the unknown device, follow this and provide the identification number:
https://www.commentcamarche.net/faq/35597-trouver-le-numero-d-identification-d-un-peripherique
and
Go to all settings > network and internet > Wi-Fi tab and provide a screenshot.
--
For the unknown device, follow this and provide the identification number:
https://www.commentcamarche.net/faq/35597-trouver-le-numero-d-identification-d-un-peripherique
and
Go to all settings > network and internet > Wi-Fi tab and provide a screenshot.
--
Automated message
Without regular feedback from you, I will no longer follow your discussion.
Minimum requirements for the volunteers who are assisting you: Politeness, Respect...
Follow what Malekal thinks since he seems to have had the case recently.
Just for the peripheral identification number you provided...
It's from your graphics card and I doubt it's the one from the "Detection verification" line
(you must have followed the tutorial a bit too literally ;-) Same step but on the line that concerns us)
And a copy/paste of the number is better, it saves me from having to retype it.
Just for the peripheral identification number you provided...
It's from your graphics card and I doubt it's the one from the "Detection verification" line
(you must have followed the tutorial a bit too literally ;-) Same step but on the line that concerns us)
And a copy/paste of the number is better, it saves me from having to retype it.
Hi,
Do you know if any updates for Windows 10 were made recently?
Because there was another case recently.
It's pretty strange.
Or worse, are you using programs like Driver Booster?
Check the Windows Update history, and if there are any, try uninstalling them.
--
Please press any key to continue the disinfection...
Do you know if any updates for Windows 10 were made recently?
Because there was another case recently.
It's pretty strange.
Or worse, are you using programs like Driver Booster?
Check the Windows Update history, and if there are any, try uninstalling them.
--
Please press any key to continue the disinfection...
ok answer the question above in case you haven't seen it.
Did anything special happen on the computer before these issues?
Did anything special happen on the computer before these issues?
For your device, it's not ordinary, but according to some similar issues, it might be related to the audio.
We would need the exact model of your PC.
(check this page for an idea of the identification numbers: https://www.acer.com/ac/fr/FR/content/models/laptops/swift3)
Then we will need to find in their support the audio driver and install (or reinstall) it.
(it doesn't seem directly related to your issue)
We would need the exact model of your PC.
(check this page for an idea of the identification numbers: https://www.acer.com/ac/fr/FR/content/models/laptops/swift3)
Then we will need to find in their support the audio driver and install (or reinstall) it.
(it doesn't seem directly related to your issue)
You need to download and install this driver and see if the alert disappears.
https://global-download.acer.com/GDFiles/Driver/Audio/Audio_Realtek_6.0.1.8393_W10x64_A.zip?acerid=636614323412599265&Step1=ULTRA-THIN&Step2=SWIFT&Step3=SF315-52G&OS=ALL&LC=fr&BC=ACER&SC=EMEA_13
https://global-download.acer.com/GDFiles/Driver/Audio/Audio_Realtek_6.0.1.8393_W10x64_A.zip?acerid=636614323412599265&Step1=ULTRA-THIN&Step2=SWIFT&Step3=SF315-52G&OS=ALL&LC=fr&BC=ACER&SC=EMEA_13
Other elements to check.
Make sure that Wi-Fi is enabled on your computer.
You have shortcut keys to enable/disable it.
Look at the keys on your keyboard and find the one with the Wi-Fi antenna symbol.
It could be F3 or FN + F2, etc.
~~
Windows key + R
type services.msc
In the list check that Radio Management Service is set to manual startup.
Double-click it to change the startup type.
~~
Open a command prompt as an administrator: https://www.malekal.com/ouvrir-invite-de-commandes-windows10/
Copy/paste:
Restart the computer.
--
Please press any key to continue the disinfection...
Make sure that Wi-Fi is enabled on your computer.
You have shortcut keys to enable/disable it.
Look at the keys on your keyboard and find the one with the Wi-Fi antenna symbol.
It could be F3 or FN + F2, etc.
~~
Windows key + R
type services.msc
In the list check that Radio Management Service is set to manual startup.
Double-click it to change the startup type.
~~
Open a command prompt as an administrator: https://www.malekal.com/ouvrir-invite-de-commandes-windows10/
Copy/paste:
regsvr32 netshell.dll
regsvr32 netcfgx.dll
regsvr32 netman.dll
Restart the computer.
--
Please press any key to continue the disinfection...
Similar problem: https://forums.commentcamarche.net/forum/affich-35821779-probleme-connexion-carte-reseau
There must really be something in the updates or something...
@DjeBcl, don't you use driver update software like Driver Booster or others?
There must really be something in the updates or something...
@DjeBcl, don't you use driver update software like Driver Booster or others?