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Unable to connect after resetting windows 10

winnie23 Posted messages 58 Registration date   Status Member Last intervention   -  
Renardrougeetnoir Posted messages 974 Registration date   Status Member Last intervention   -
Hello,
following a reset of Windows 10 on my Asus laptop (formerly Windows, I had downloaded a free version two months ago)
I find myself with a black screen + my name + the photo I chose before the reset, the date and time + internet settings at the bottom right and the box to enter my password
but my previous PIN code is refused so I can't log into this computer!!!
what should I do then? I’m lost, I’m 73 years old but I usually manage very well on my own with my issues but this time! Please help me get out of this bad situation because I can't find anyone to help me (except for a repair person and you can see the cost)
thank you in advance for your insights and kindness

(I'm writing to you from my desktop PC)

Configuration: Windows / Chrome 79.0.3945.117

13 answers

  1.
    Renardrougeetnoir Posted messages 974 Registration date   Status Member Last intervention   120
     
    Attached photo: https://www.cjoint.com/c/JAts0kboxus

    Instead of resetting, reinstall Windows without data loss using the Microsoft tool:
    https://www.microsoft.com/fr-fr/software-download//windows10
    (click on Download the tool now), provide a USB key of at least 8 GB.
    Create an ISO file:
    https://support.microsoft.com/fr-fr/windows/cr%C3%A9er-un-fichier-iso-pour-windows-10-38547366-1dcb-7afd-1726-9eb222d72705
    Burn the ISO using the Rufus utility:
    https://www.commentcamarche.net/telecharger/utilitaires/19615-rufus/
    Configure Rufus:
    https://www.cjoint.com/c/JAttK7oZPks
    1
  2. Renardrougeetnoir Posted messages 974 Registration date   Status Member Last intervention   120
     
    Hello.

    Have you tried clicking on Connection options, then choosing between the icon in the shape of a keypad (PIN code) or the other in the shape of a DVD player (password)?
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  3. winnie23 Posted messages 58 Registration date   Status Member Last intervention  
     
    I'm sorry, I don't understand what you mean?
    I repeat that I can't log into Windows, I'm stuck on a black screen with the time, my name
    the box to enter the password and at the bottom right, Wi-Fi ergonomic options
    that's all, am I stupid?
    thank you anyway for your response
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  4. Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 712
     
    Hello,

    Start with the advanced system recovery options using method 1 from this page: Windows Advanced Recovery Options.
    The principle is to restart on the page where you are asked for the password, with the icon at the bottom right and while holding the shift key.

    If you do NOT reach the window where Windows asks for passwords, due to a blockage or crash beforehand...
    Turn off the computer twice during the Windows loading.
    It will enter repair mode, which will also grant access to the advanced system recovery options.
    (If starting with the advanced recovery options is impossible, you need to create a USB drive to boot from; there’s a link on the previous page for that).

    More help:

    From the settings menu, restart Windows and go to safe mode with networking.
    If you have important documents, back them up.

    Then reset to Windows 10.

    --
    Please press any key to continue the disinfection...
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  6. Renardrougeetnoir Posted messages 974 Registration date   Status Member Last intervention   120
     
    If you reach the window where you need to enter the password, just below
    if Sign-in options is not displayed, then reset
    Windows again.
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  7. winnie23 Posted messages 58 Registration date   Status Member Last intervention  
     
    thank you both
    I'm going to dive in wish me luck
    since I have a while to go I'll keep you updated tomorrow okay?
    0
  8. winnie23 Posted messages 58 Registration date   Status Member Last intervention  
     
    good evening again
    no need, he doesn't want to know anything
    impossible to start in safe mode and other things, plus I can no longer type the password, one key must be pressed and I don't know which one because I'm not familiar with this Asus keyboard, it asks me to connect a flash memory drive that I don't have
    if I could do this with my PC? BUT I DON'T KNOW
    so never mind, I won't bother you any further
    but I thank you for trying to help me
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  9. Renardrougeetnoir Posted messages 974 Registration date   Status Member Last intervention   120
     
    But we do not know exactly what you are doing, is the PIN code
    denied after you have typed it or is no key on the keyboard responding?
    Now the numeric keypad may be disabled, in which case
    use the numbers on the keyboard.
    But are you really sure that Sign-in options is not displayed just below the area where you need to enter the PIN or the password?
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  10. winnie23 Posted messages 58 Registration date   Status Member Last intervention  
     
    the login option is not displayed, I assure you I am not senile lol just a person in trouble, the best thing would be to take a photo of my screen so you
    would be sure of what I'm saying
    thank you
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  11. winnie23 Posted messages 58 Registration date   Status Member Last intervention  
     
    Sorry, I was tired yesterday, my brain feels like a pumpkin, I don't understand anything anymore, so images speak better than words "black is black, there is no more hope."




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    1. Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 712
       
      Try what’s indicated on this page to see if you can open the desktop: Black screen: unable to start Windows.
      Specifically, do the part with the task manager.

      If that doesn’t work, I’ll redirect you to my message # ===> https://forums.commentcamarche.net/forum/affich-36420214-connexion-impossible-apres-reinitialisation-de-windows-10#3
      Try to go into safe mode.
      0
  12. Renardrougeetnoir Posted messages 974 Registration date   Status Member Last intervention   120
     
    I didn't mean to offend you, I just wanted to be sure.
    Have you always had this login screen? Because it doesn't look like either Windows 10 Home or Windows 10 Pro.
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  13. winnie23 Posted messages 58 Registration date   Status Member Last intervention  
     
    yes, of course, on both computers the same
    well, I've never had a black screen on any of my computers in my life until now
    in any case, I'm in a fix
    taking it for repair? and the bill will surely be steep
    well, too bad for me, I shouldn't have reset it, it was working fine and I need it for my travels
    can't I help myself with my desktop computer by any chance?
    THANK YOU for wanting to help me, my apologies, I'm sorry
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  14. Renardrougeetnoir Posted messages 974 Registration date   Status Member Last intervention   120
     
    Reset your password: https://www.malekal.com/renitialiser-mot-passe-windows-perdu-oublie/

    Or create a Windows 10 USB drive (8 GB) using the Microsoft tool:
    https://www.microsoft.com/fr-fr/software-download//windows10
    It contains all types of Windows:
    https://www.cjoint.com/c/JAwhRrvVabI
    Once the drive is created, insert it into the faulty PC, go to the BIOS to
    set it as the primary boot option, the system will boot from
    the drive, click on Next -> Repair your computer -> Troubleshoot -> Advanced options -> Command Prompt.
    There is a small utility (Notepad.exe):
    Type notepad.exe, save your data to an external device via a simple
    Copy/Paste and perform a reinstallation without keeping data.
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