Computer stuck on using features

Solved
Lu-91 -  
Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   -
Hello,
My computer has been stuck on "using features 100% completed, do not turn off the computer" for 45 minutes now.
I have tried several times to force shutdown my computer, but each time it restarts, it goes back to this message...
I don't know what to do

Thank you in advance

2 answers

  1. Lu-91
     
    I tried, I inform you that it is a brand new Asus laptop..
    I press all the keys but it stays on this page and nothing happens.
    3
    1. Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 712
       
      remove the battery at worst.
      0