Bluetooth headset crackling
CyrilRoll
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luckydu43 Posted messages 4525 Registration date Status Membre Last intervention -
luckydu43 Posted messages 4525 Registration date Status Membre Last intervention -
Hello,
I recently bought a Sennheiser HD 4.50 BTNC headset.
The headset works quite well, but I suffer from crackling when using Bluetooth.
This is where it gets complicated: I use the headset via Bluetooth in 5 different configurations:
- Connected to the Android phone (Infinix x454) => Crackling
- Connected to my MSI PC running Windows 7 (Bluetooth 4.0) => Crackling
- Connected to my Thinkpad PC running Windows 7 (Bluetooth 3.0) => Crackling
- Connected to my MSI PC running Ubuntu => No crackling. Perfect sound
- Connected to my Thinkpad PC running Ubuntu => No crackling. Perfect sound
The problem seems to depend more on the OS than on the hardware. I have made sure to keep the same testing conditions (same location, same music).
The crackling is quite faint, but enough to ruin certain songs. It is particularly noticeable on high-pitched voices.
I have tried disabling secondary services like hands-free telephony... with no success.
I would like to resolve the issue on Windows first, as I can accept that my phone may be of insufficient quality for such a headset.
Do you have any ideas?
Cyril
I recently bought a Sennheiser HD 4.50 BTNC headset.
The headset works quite well, but I suffer from crackling when using Bluetooth.
This is where it gets complicated: I use the headset via Bluetooth in 5 different configurations:
- Connected to the Android phone (Infinix x454) => Crackling
- Connected to my MSI PC running Windows 7 (Bluetooth 4.0) => Crackling
- Connected to my Thinkpad PC running Windows 7 (Bluetooth 3.0) => Crackling
- Connected to my MSI PC running Ubuntu => No crackling. Perfect sound
- Connected to my Thinkpad PC running Ubuntu => No crackling. Perfect sound
The problem seems to depend more on the OS than on the hardware. I have made sure to keep the same testing conditions (same location, same music).
The crackling is quite faint, but enough to ruin certain songs. It is particularly noticeable on high-pitched voices.
I have tried disabling secondary services like hands-free telephony... with no success.
I would like to resolve the issue on Windows first, as I can accept that my phone may be of insufficient quality for such a headset.
Do you have any ideas?
Cyril
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jeannets
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Good evening,
obviously, I would have the headset on, it would be easier to diagnose... But your issue seems to resemble a saturation of levels, especially in the highs... probably related to the driver management.
So if I were in front of this PC on Windows, I would look for an equalizer or a band filter that can be adjusted or configured in your PC's audio settings.
There are of course the Windows settings... but not only... right-click on the small speaker at the bottom of the screen, you will find equalizer menus either for playback or recording... Properties... settings... etc.
There is often a manufacturer software installed on the PC that is designed for the audio circuits of the motherboard... you can adjust everything with that, including generating a cathedral sound effect... it's often called "Vdeck".
These manufacturer utilities often disappear when the user changes the OS, or even with Microsoft updates...
go read this https://answers.microsoft.com/fr-fr/windows/forum/windows_10-update/hd-vdeck-ne-va-plus-avec-windows-10-r%C3%A9solu/111b9d4c-6db0-4fb2-baf9-036e4c0b9955
but I would need more details about your machine...
The exact model of the PC??
Your Windows OS version... 32 or 64 bits
and the version of your audio chipset.
obviously, I would have the headset on, it would be easier to diagnose... But your issue seems to resemble a saturation of levels, especially in the highs... probably related to the driver management.
So if I were in front of this PC on Windows, I would look for an equalizer or a band filter that can be adjusted or configured in your PC's audio settings.
There are of course the Windows settings... but not only... right-click on the small speaker at the bottom of the screen, you will find equalizer menus either for playback or recording... Properties... settings... etc.
There is often a manufacturer software installed on the PC that is designed for the audio circuits of the motherboard... you can adjust everything with that, including generating a cathedral sound effect... it's often called "Vdeck".
These manufacturer utilities often disappear when the user changes the OS, or even with Microsoft updates...
go read this https://answers.microsoft.com/fr-fr/windows/forum/windows_10-update/hd-vdeck-ne-va-plus-avec-windows-10-r%C3%A9solu/111b9d4c-6db0-4fb2-baf9-036e4c0b9955
but I would need more details about your machine...
The exact model of the PC??
Your Windows OS version... 32 or 64 bits
and the version of your audio chipset.
I'm using an MSI GT70-2PE, running Windows 7 SP1 64-bit.
The Bluetooth chipset is a Qualcomm Atheros AR3012.
The audio chipset is... unknown? The manufacturer is very vague on the subject.
The device manager indicates
- Realtek High Definition Audio
- NVIDIA Virtual Audio Device (Wave Extensible) "WDM"
- Bluetooth Audio Device
In my case, I can disable the first two devices. I mute the sound from the speakers, but the BT headset still plays... with crackling.
I assume that the infamous VDeck of my PC is the Realtek audio manager. Problem: My headset is connected via Bluetooth, so this manager doesn't see my headset.
But then: Which device manages the sound transmitted via Bluetooth? The Bluetooth chipset? The processor?
I admit I'm getting more and more lost. I still find it hard to believe that the generic open-source drivers from Ubuntu handle it better than the manufacturer's driver on Windows. Although...