Wake up from sleep mode in Windows 10.
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arnichou
Posted messages
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lolo76 -
lolo76 -
Hello everyone,
I switched to Windows 10 just like everyone else...
The only issue I have is that on my PC, as soon as I put it to sleep, I can't wake it up when I want to return to it.
I have to force a power cycle and turn it back on, which is obviously not good for the machine...
I would like to know if this is a known bug since Windows 10 was released, and if there is a solution...
Thank you in advance to everyone!
Configuration: Operating system
Windows 10 64-bit
Processor
Intel Core i5 4200U @ 1.60GHz
Haswell ULT 22nm technology
RAM
8.00 GB, DDR3 @ 798 MHz
Motherboard
Hewlett-Packard 2163
Graphics
X223W (1680x1050@59Hz)
Generic PnP Monitor (1366x768@60Hz)
Intel HD Graphics Family (HP)
Storage
698GB TOSHIBA MQ01ABD075 (SATA)
Optical drives
DTSOFT Virtual CdRom Device
hp CDDVDW SU-208CB
Audio
Realtek High Definition Audio
I switched to Windows 10 just like everyone else...
The only issue I have is that on my PC, as soon as I put it to sleep, I can't wake it up when I want to return to it.
I have to force a power cycle and turn it back on, which is obviously not good for the machine...
I would like to know if this is a known bug since Windows 10 was released, and if there is a solution...
Thank you in advance to everyone!
Configuration: Operating system
Windows 10 64-bit
Processor
Intel Core i5 4200U @ 1.60GHz
Haswell ULT 22nm technology
RAM
8.00 GB, DDR3 @ 798 MHz
Motherboard
Hewlett-Packard 2163
Graphics
X223W (1680x1050@59Hz)
Generic PnP Monitor (1366x768@60Hz)
Intel HD Graphics Family (HP)
Storage
698GB TOSHIBA MQ01ABD075 (SATA)
Optical drives
DTSOFT Virtual CdRom Device
hp CDDVDW SU-208CB
Audio
Realtek High Definition Audio
12 answers
Hello!
I found MY solution by changing a USB setting in the device manager.
There you go, it works well for me! On my desktop PC but also on my laptop.
I had tried everything I found online for the past month...
Some might say, "Well of course, I knew that, it's obvious, he's clueless!!!".
But you should know that by default, Windows 10's sleep mode cuts power to USB devices, and it's then impossible to wake the PC with these devices...
Hoping to have helped some of you.
See you!
I found MY solution by changing a USB setting in the device manager.
- 1) Open the device manager.
- 2) Expand Universal Serial Bus controllers
- 3) Right-click on Generic USB Hub - Properties
- 4) In the Power Management tab, uncheck Allow the computer to....
- Make sure that on the other lines of Universal Serial Bus controllers, it's also unchecked.
There you go, it works well for me! On my desktop PC but also on my laptop.
I had tried everything I found online for the past month...
- I had installed the latest drivers (graphics card among others).
- I had changed the sleep and power-saving settings.
- I had tried to update the Intel IME driver (it's useless)...
- NOTHING WORKED!!!
Some might say, "Well of course, I knew that, it's obvious, he's clueless!!!".
But you should know that by default, Windows 10's sleep mode cuts power to USB devices, and it's then impossible to wake the PC with these devices...
Hoping to have helped some of you.
See you!
tata
Thank you, I took a while to find your post. I wanted to test the simplest solution and bingo!
miTchou
Thank you very much, it should be up to Microsoft to inform us...
The solution to the problem is here: http://wind8apps.com/laptop-wont-shutdown-windows-10/ if you need, I can translate it for you!
Thank you for your help. So when I type the command, my PC shuts down, it says shutdown in progress, then the screen goes off but my fan keeps running and my keyboard stays lit because it has backlit keys. I should mention that the problem doesn’t happen all the time; sometimes it shuts down properly, other times it acts up!!! I have all the drivers up to date (I know a bit about computers). My BIOS is updated. The graphics card is the same, but I'm stuck here. I should also mention that it's a clean install that I did.
Hi,
For the shutdown issue, we first need to determine whether it's a Windows configuration problem or if the BIOS is no longer compatible with the update (already seen under W7 with HP).
This command should completely shut down the PC. If it doesn't, you will need to contact HP to have them update their BIOS.
As for sleep mode, it could be a corrupted hiberfil.sys file. We check by disabling it.
We do a few startup tests and then re-enable it. That way, we'll see if it improves.
If it doesn't fix it, it will help to target the origin of the problems.
For the shutdown issue, we first need to determine whether it's a Windows configuration problem or if the BIOS is no longer compatible with the update (already seen under W7 with HP).
shutdown /s /f /t 00
This command should completely shut down the PC. If it doesn't, you will need to contact HP to have them update their BIOS.
As for sleep mode, it could be a corrupted hiberfil.sys file. We check by disabling it.
powercfg -h off
We do a few startup tests and then re-enable it. That way, we'll see if it improves.
powercfg -h on
If it doesn't fix it, it will help to target the origin of the problems.
Hello Ikewdu,
I created this post some time ago and later thought I found the problem. It turns out I didn't find it... Anyway. :)
So I'm back here to see how to fix the issue:
- The complete shutdown worked. So we can assume that my BIOS is up to date.
- After trying the command "powercfg -h off" or "powercfg -h on", I'm getting a response in both cases that it is "impossible to perform the operation. An unexpected error (0x65b) occurred: The function failed during execution."
Right now I'm looking into the error 0x65b which is behind a lot of slow performance issues... So I'm checking how to fix this thing.
Thanks ;)
I created this post some time ago and later thought I found the problem. It turns out I didn't find it... Anyway. :)
So I'm back here to see how to fix the issue:
- The complete shutdown worked. So we can assume that my BIOS is up to date.
- After trying the command "powercfg -h off" or "powercfg -h on", I'm getting a response in both cases that it is "impossible to perform the operation. An unexpected error (0x65b) occurred: The function failed during execution."
Right now I'm looking into the error 0x65b which is behind a lot of slow performance issues... So I'm checking how to fix this thing.
Thanks ;)
Good evening or good morning,
In order to place commands when your computer does not come out of sleep mode, you need to start the Command Prompt (cmd.exe) as an administrator. To do this:
Click on Start and navigate to the Windows System folder, open it and right-click on Command Prompt, then More and Run as administrator.
Thank you
In order to place commands when your computer does not come out of sleep mode, you need to start the Command Prompt (cmd.exe) as an administrator. To do this:
Click on Start and navigate to the Windows System folder, open it and right-click on Command Prompt, then More and Run as administrator.
Thank you
Hello
I confirm
my "sleep" issue and the PC that wouldn't turn off anymore has been resolved with an update of the "Intel Management Engine Interface" driver.
I confirm
my "sleep" issue and the PC that wouldn't turn off anymore has been resolved with an update of the "Intel Management Engine Interface" driver.
FINALLY, I found the RIGHT SOLUTION and this time it's 100% sure!! I tested it and many users have done it too and it works perfectly (I have to admit I was starting to lose hope and found this just when I wanted to reinstall W8!).
I found the solution on this forum https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/How-to-Resolve-Post-Windows-10-Upgrade-Issues-on-HP-Laptops/td-p/5209825 :p
I quote in French: (WARNING: These steps must be followed in order!)
=> "Download version 9 or 10 of the Intel Management Engine Interface (MEI) driver.
Navigate to Drivers and software downloads on the HP website (https://support.hp.com/us-en/drivers/ to find the latest approved driver for your model. Replace Windows 10 with Microsoft Windows 8.1 in the dropdown menu. Look for the download in the "Driver chipset" category. If a MEI driver with a version number from 9 or 10 is listed, you must download it. [Version 9.5.24.1790 1.5M (http://ftp.hp.com/pub/softpaq/sp66001-66500/sp66228.exe will work for most models.]
If a MEI driver with a version number from 9 or 10 is not listed, download the appropriate driver directly from Intel (https://downloadcenter.intel.com/search?keyword=intel+management+engine [Version 9.5.24.1790 1.5M (https://downloadcenter.intel.com/download/23091/Intel-ME-9-Management-Engine-Driver-for-Intel-NUC will work for most models.]
=> Download the Windows 10 Troubleshooter containing "show or hide updates" (http://download.microsoft.com/download/F/2/2/F22D5FDB-59CD-4275-8C95-1BE17BF70B21/wushowhide.diagcab
=> Change the setting of Windows Update Services to Manual (delayed start).
In the Control Panel, select Administrative Tools and open Services.
Scroll down to Windows Update and double-click it to bring up its properties.
Click Stop to stop the service from running.
Change the Startup type to Manual and click OK.
=> Install version 9 or 10 of the Intel Management Engine Interface (MEI) driver. If you receive a warning dialog box about replacing a newer version of the software, you must accept it.
NOTE: You must not uninstall version 11 before installing version 9 or 10. The presence of some version of the driver is necessary in order to "upgrade" (or in this case downgrade).
=> Run the Windows 10 Troubleshooter containing "Show or hide updates" and hide the updates for the Intel Management Engine Interface (MEI) driver. (This will prevent your system from reinstalling or showing updates for the version 11 driver automatically.)
=> Change the Windows Update Services setting from manual to Automatic (delayed start).
=> Restart your computer.
Rejoice! You can finally go to sleep and shut down again. :D "
If it doesn't work for any of you, please report it and if it works express your joy here because it's nice to be able to put your PC to sleep again without any issues! ;)
I found the solution on this forum https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/How-to-Resolve-Post-Windows-10-Upgrade-Issues-on-HP-Laptops/td-p/5209825 :p
I quote in French: (WARNING: These steps must be followed in order!)
=> "Download version 9 or 10 of the Intel Management Engine Interface (MEI) driver.
Navigate to Drivers and software downloads on the HP website (https://support.hp.com/us-en/drivers/ to find the latest approved driver for your model. Replace Windows 10 with Microsoft Windows 8.1 in the dropdown menu. Look for the download in the "Driver chipset" category. If a MEI driver with a version number from 9 or 10 is listed, you must download it. [Version 9.5.24.1790 1.5M (http://ftp.hp.com/pub/softpaq/sp66001-66500/sp66228.exe will work for most models.]
If a MEI driver with a version number from 9 or 10 is not listed, download the appropriate driver directly from Intel (https://downloadcenter.intel.com/search?keyword=intel+management+engine [Version 9.5.24.1790 1.5M (https://downloadcenter.intel.com/download/23091/Intel-ME-9-Management-Engine-Driver-for-Intel-NUC will work for most models.]
=> Download the Windows 10 Troubleshooter containing "show or hide updates" (http://download.microsoft.com/download/F/2/2/F22D5FDB-59CD-4275-8C95-1BE17BF70B21/wushowhide.diagcab
=> Change the setting of Windows Update Services to Manual (delayed start).
In the Control Panel, select Administrative Tools and open Services.
Scroll down to Windows Update and double-click it to bring up its properties.
Click Stop to stop the service from running.
Change the Startup type to Manual and click OK.
=> Install version 9 or 10 of the Intel Management Engine Interface (MEI) driver. If you receive a warning dialog box about replacing a newer version of the software, you must accept it.
NOTE: You must not uninstall version 11 before installing version 9 or 10. The presence of some version of the driver is necessary in order to "upgrade" (or in this case downgrade).
=> Run the Windows 10 Troubleshooter containing "Show or hide updates" and hide the updates for the Intel Management Engine Interface (MEI) driver. (This will prevent your system from reinstalling or showing updates for the version 11 driver automatically.)
=> Change the Windows Update Services setting from manual to Automatic (delayed start).
=> Restart your computer.
Rejoice! You can finally go to sleep and shut down again. :D "
If it doesn't work for any of you, please report it and if it works express your joy here because it's nice to be able to put your PC to sleep again without any issues! ;)
It's indeed a bug, but it doesn't really affect many PCs because this issue comes from the GPU. You need to update the graphics card drivers so that it is compatible with Windows 10.
arnichou => I have exactly the same problem as you! I have an HP laptop with a Pavilion and a touchscreen and wireless mouse, and before installing Windows 10 on Wednesday, I had no issues waking it from sleep mode (I was on Windows 8)! So I updated my drivers thinking it would fix the problem, but not at all, nothing changed! I still can't wake it from sleep mode, and I can't completely turn off my computer without pressing the power button...
Oh yes, and I also checked my settings, and my wireless mouse is indeed allowed to wake my computer from sleep! So it's clear to me that it comes from something that Windows 10 has changed in my settings; I don't know, but its installation created the problem (otherwise, all the other features of this new operating system work well!).
If someone could help me solve my problem (and Arnold's too, since we seem to have the same one), that would be really nice!
Thank you in advance for your responses!
Oh yes, and I also checked my settings, and my wireless mouse is indeed allowed to wake my computer from sleep! So it's clear to me that it comes from something that Windows 10 has changed in my settings; I don't know, but its installation created the problem (otherwise, all the other features of this new operating system work well!).
If someone could help me solve my problem (and Arnold's too, since we seem to have the same one), that would be really nice!
Thank you in advance for your responses!
@LautTsu My problem seems to be solved! I updated the graphics drivers, you right-click on the Windows icon at the bottom left (which represents the start menu). Then you go to "Device Manager", right-click on "graphics cards". Then, you go to "Update driver..." => "Search automatically for updated driver software" :)
After I did that last night, I turned off my laptop and it didn’t shut down by itself, like it had since Wednesday (the installation of Windows 10). But this morning, when I turned it on again, I let it sleep for a good while and I was able to wake it up without any problem! So I did another test, leaving it in sleep mode several times and each time it woke up without any issues ;)
But then again, it's normal that it only takes the driver update into account after a restart.
I just hope it will shut down by itself with the "Shutdown" function from the Start menu when I turn it off.
Have a nice day!
After I did that last night, I turned off my laptop and it didn’t shut down by itself, like it had since Wednesday (the installation of Windows 10). But this morning, when I turned it on again, I let it sleep for a good while and I was able to wake it up without any problem! So I did another test, leaving it in sleep mode several times and each time it woke up without any issues ;)
But then again, it's normal that it only takes the driver update into account after a restart.
I just hope it will shut down by itself with the "Shutdown" function from the Start menu when I turn it off.
Have a nice day!
Hello everyone,
So, Gugui seems to have found the solution!
Indeed, I did exactly what he did with his PC and it worked for me too.
Gugui said to remove "the battery, then I put it back in, started my computer, it went to sleep, and I was able to wake it up without any problem! Anyway, I did a lot of things on my computer, then I turned it off using the Start menu... and good surprise: it turned off completely without needing to press the power button!"
Thank you all for your responses, my problem is now solved! :D
--
Ex Nihil nihilo
So, Gugui seems to have found the solution!
Indeed, I did exactly what he did with his PC and it worked for me too.
Gugui said to remove "the battery, then I put it back in, started my computer, it went to sleep, and I was able to wake it up without any problem! Anyway, I did a lot of things on my computer, then I turned it off using the Start menu... and good surprise: it turned off completely without needing to press the power button!"
Thank you all for your responses, my problem is now solved! :D
--
Ex Nihil nihilo
Hello Guigui, I've helped quite a few people understand the problem and solve it.
As the one who started this post, it turns out that I also haven't resolved it...
After removing the battery, it fixed the issue but only temporarily...
Have you found any solutions since? HP must have heard about this problem, right? Because ever since I've had this issue, I've had to "force" my PC to turn off by pressing the power button for a few seconds...
Thanks to you!
As the one who started this post, it turns out that I also haven't resolved it...
After removing the battery, it fixed the issue but only temporarily...
Have you found any solutions since? HP must have heard about this problem, right? Because ever since I've had this issue, I've had to "force" my PC to turn off by pressing the power button for a few seconds...
Thanks to you!
Same problem for me. I'm on Dell and it's the same when shutting down but also in sleep mode. I hope to get a fix soon. I should mention that I did a clean install.
Hello,
As you all have noticed since the upgrade to Win10, it is impossible to exit sleep mode without completely shutting down the PC.
I have found the solution: you need to update your BIOS. Go to the HP support site and let HP detect your configuration as it’s easier; otherwise, you’ll have to enter your serial number manually. After that, it will display your PC and its specifications, and at the bottom, all the available updates. Since you probably upgraded to Win10, it will show that you are on Win10. Now, you will change that and indicate that this is your PC and select Win 8.1, then accept the modification. This way, you will see the BIOS update appear in the updates, and all you have to do is download it. If you don’t make the modification to Win 8.1 and stay on Win10, the BIOS will not appear in the available drivers. There you go, and good luck to everyone!
As you all have noticed since the upgrade to Win10, it is impossible to exit sleep mode without completely shutting down the PC.
I have found the solution: you need to update your BIOS. Go to the HP support site and let HP detect your configuration as it’s easier; otherwise, you’ll have to enter your serial number manually. After that, it will display your PC and its specifications, and at the bottom, all the available updates. Since you probably upgraded to Win10, it will show that you are on Win10. Now, you will change that and indicate that this is your PC and select Win 8.1, then accept the modification. This way, you will see the BIOS update appear in the updates, and all you have to do is download it. If you don’t make the modification to Win 8.1 and stay on Win10, the BIOS will not appear in the available drivers. There you go, and good luck to everyone!
Hi,
That was the idea proposed here:
https://forums.commentcamarche.net/forum/affich-32322612-sortir-du-mode-veille-sous-windows-10#9
It's good to have confirmed.
That was the idea proposed here:
https://forums.commentcamarche.net/forum/affich-32322612-sortir-du-mode-veille-sous-windows-10#9
It's good to have confirmed.
Hello,
I encountered the same problem with my Asus, and my solution was as follows:
1. Check your BIOS version (command > 'SYSTEMINFO') and compare it with the resource center of your manufacturer. If necessary, update it
2. Make sure your drivers are up to date on the website http://www.driverscloud.com/en (especially your graphics card drivers)
3. In the power settings, disable the "fast startup" and "hibernate" options
4. Check with your manufacturer for any updates and utilities specifically released for the migration from Windows 8.1 to Windows 10
I encountered the same problem with my Asus, and my solution was as follows:
1. Check your BIOS version (command > 'SYSTEMINFO') and compare it with the resource center of your manufacturer. If necessary, update it
2. Make sure your drivers are up to date on the website http://www.driverscloud.com/en (especially your graphics card drivers)
3. In the power settings, disable the "fast startup" and "hibernate" options
4. Check with your manufacturer for any updates and utilities specifically released for the migration from Windows 8.1 to Windows 10
According to my research (I've been working on it for a week), I think the problem comes from the MEI driver. In fact, uninstalling it seems to make things work, but it's to be confirmed. The best would be to uninstall it and choose 'update' in device manager. That's what I did and it works for me at the moment. I also tried the latest driver available. I'll keep you informed. But I really think it comes from the MEI driver.
Hello, thank you for the help. My drivers are all up to date, I went through the Intel site one by one to get the latest ones. I also checked my configuration, and I even tried to take only the drivers that Dell offers, but it's still stuck. So now I see one thing: to wait for an update, but from whom? The technique with the MEI driver has failed. I don’t understand why Microsoft isn’t doing something since many of us have this issue. By the way, do you have this problem with an SSD or HDD?