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Bluetooth crackling issue on headphones

Berni125500 Posted messages 17 Status Member -  
Berni125500 Posted messages 17 Status Member -
Good evening

I recently bought the Bose On-Ear headphones from ldlc, I received it today and I was very happy to open it and test it directly on my phone. It works perfectly with good sound quality, but I am facing a rather annoying problem. Indeed, when I connect the headphones via Bluetooth directly to my phone and adjust the volume, I hear a slight crackling, which is still noticeable even with music playing. I want to clarify that this only happens when I adjust the volume.

Thank you

2 answers

  1.
    Sergio39 Posted messages 5315 Registration date   Status Contributor Last intervention   2 622
     
    Good evening,
    Is the volume adjustment done by +/- buttons or by a rotary knob?
    If it's by a rotary knob, it's the potentiometer that "crackles" a bit, and that’s not normal for a new headset.
    Otherwise, try the headset on a PC.
    If the problem persists, make use of the warranty.
    Best regards

    --
    Don't forget to mark your post as "resolved" once the issue is fixed. Thank you.
    1
    1. Berni125500 Posted messages 17 Status Member 1
       
      The volume can be adjusted using the button on the headset or directly via the phone; I think I'm going to send it back for warranty service.
      0
    2. Berni125500 Posted messages 17 Status Member 1
       
      I specify that this only happens via Bluetooth and that I don't have this issue with the jack cable.
      1