Charges sur Itunes.com/bill Itunes.com Lu

Solved

christinesibille Posted messages 3 Status Membre -
Rahimullah - 26 Dec 2021 at 23:55

Hello

How can I stop these automatic payments that I just discovered, dating back to May...?
What procedure should I follow to block this "site" or whatever you want to call it?
Is there a way to get a refund??
Thank you for providing, if possible, a precise procedure to follow to get rid of this scam..!
Best regards,
Christine

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22 réponses

Réponse 1 / 22

Meilleure réponse

La meilleure réponse est la réponse qui a été validée par nos équipes.

approuvée par Jean-François Pillou

jc80 Posted messages 5063 Registration date Status Membre Last intervention 1 442

Hello

Contact Apple:

Apple Care at 0805540003
Or through the website: https://getsupport.apple.com/

Best regards

123

Papynat31470 Posted messages 14 Status Membre 1

I just had the same unfortunate experience.
And here’s how I got through it:
Go to the site: https://getsupport.apple.com/ then make an appointment for the time and day you wish to be called back..which I did..I spoke with a "great" operator to whom I could explain these charges that I suspected to be abusive...and little by little we traced back the trail and with my credit card number, he was able to explain the origin of these charges...and found the name of my grandson to whom I had indeed, in my presence, given my credit card number for a free game download to install on his iPod..what my grandson didn’t realize is that behind it there was a subscription..
The operator was able to take action for my refunds to be processed in the coming days and to "ban" (that’s the jargon used..) my card number so that no more amounts would be withdrawn from my bank account.
There you go, I was able to regain my peace of mind............and my money..!!!

pimprenelle

Thank you, indeed, very good advice. Friendly and great operator!

Réponse 2 / 22

mart77

On the APPLE website https://getsupport.apple.com/, leave your phone number and they will call you back immediately and assist you effectively with this unwanted charge!!

Tea.

Will they speak in French?

Elvina974

Hello, I would like to get a refund
First of all, I don't have an iPhone! And I'm receiving charges from Apple.. what's the problem, please!!!

Fefe

Hello
I have been seeing charges for a few months even though I haven't ordered anything and I no longer have an iPhone, my phone is the ************** ******** ********

Réponse 3 / 22

Sandra.93

Who can give me their phone number please?

bendrop Posted messages 12648 Registration date Status Contributeur Last intervention 8 524

Hello too,

It's really mocking people's heads. The phone has already been provided in response.
You could at least make the effort to read the answers that have already been written.

Best regards.

Réponse 4 / 22

Ingrid

Good evening, the same for me, on May 30, 2020, a withdrawal of €43.99
How did you manage to get a refund?
Thank you to those who will respond
Have a good evening

bendrop Posted messages 12648 Registration date Status Contributeur Last intervention 8 524

Hello,

And why not simply do what is proposed in the best answer?

Best regards.

Afrikarnak Posted messages 17653 Registration date Status Contributeur Last intervention 14 515 > bendrop Posted messages 12648 Registration date Status Contributeur Last intervention

So exhausting to read other people's answers.. If you could call instead of Ingrid it would be great and she would be grateful to you..

Réponse 5 / 22

pascal

Hello
I had the same problem for several months. The first time I spoke with someone very pleasant who was supposed to refund me the amounts, but no refund came. I called again today and got stuck with a stubborn guy who wanted to lecture me! According to him, it's our fault if there’s a subscription even though we are not made aware that we're subscribing to something. And the refund of over €30 from the last deduction is a "very generous commercial gesture from Apple," as stated by his equally "stubborn" and customer-unfriendly manager!!
These poor guys have lost all touch, I think next time I’ll buy something other than Apple.

Réponse 6 / 22

Hertieoev63

Hi everyone, the same problem with that damn itunesbill charge... I called this support number ‭0800 046 046‬, I had seen very good reviews about Apple support and indeed it’s a great service, they refund immediately and really care about the issue!
Have a nice day!

Misteravy

Yes, I want everything right away.

Sylviesmala Posted messages 2 Status Membre

I just saw my Visa account charged 10 times 10.99 and once 27.99, I'm devastated, I don't have an iTunes or Apple account, grrr
I'm going to call the number you provided, I hope it leads to something positive.

Tea.

Will they speak in French?

Réponse 7 / 22

aliocha

Warning, the card scanning utility, even on a non-Apple app (like Oui SNCF), can save the card in the payment methods.
And this applies even with in-app purchases disabled in the restrictions set for children.
Likewise, subscriptions are not part of in-app purchases, so be vigilant with iPhones used by children; a wrong manipulation, whether intentional or not, can cost you a few dozen euros (it seems intentional, doesn't it?).

To check:
Settings - tap the name at the top - view identifiers - manage payments or payment and shipping - payment method.

To see if there is a subscription:
Settings - tap the name at the top - view identifiers - subscriptions.

Réponse 8 / 22

Sandra.93

I also got fooled for 35€.

Réponse 9 / 22

Captain_Frog

Hello,

I confirm that Apple's telephone service is particularly responsive.
After a fraudulent use of my credit card information, they were able to identify the fraudster, block their account, and refund me for the purchase I did not make.

The phone number used: 0805540003

Best regards

Racine

I called this number, impeccable service, they blocked the card on everything Apple and blocked the account. They can only process refunds for the last 2 business months. It started for me with a few cents in September and now in November I've had several withdrawals of €27.99.

Réponse 10 / 22

jess

Good evening, I have the same problem, I had a withdrawal on June 26, my bank was updated on June 29. It’s so strange that I have this.

Do you know why I have this withdrawal all of a sudden?

Réponse 11 / 22

Meryem

Hi Christine
I received the same thing on May 4th and 5th, 2020 for several amounts (total of 40€), it's a lot for purchases that I didn't make
Have you received any responses?
Have a good morning

Antonio

Hello, I made two purchases of ringtones and they charged me twice 52.99, it's strange. I would like to know what to do about a total of 104 euros.

Réponse 12 / 22

julya2626

Hello;
I had two huge withdrawals happen.
I immediately blocked my card and called my bank to request a refund.
I was refunded within two days, and I received my card, and I'm now paying with a virtual card, so I haven't had any more issues.

Réponse 13 / 22

Christopheduran

The same
Withdrawn on 15/05 of €49.99
I have neither a Mac nor an iPhone nor an iPod, and even less an account with iTunes...
Anyway
I just left the bank
I am the 2nd case in 1 week
Card opposition, and claim
Awaiting reimbursement

Siham

Welcome to the club, we have the same problem. Can I know if you have contacted iTunes?

Alex > Siham

I also have the same problem, what should I do?

Réponse 14 / 22

Misteravy

Hello, I was scammed for €20.99, so I want the refund as soon as possible, otherwise I will take further action.

-1

piquesous Posted messages 15734 Registration date Status Contributeur Last intervention 6 123

Hello,

Please take at least the time to read the various messages on the forum, and maybe it will go better.
Especially since the way you phrase your message makes it seem like you are asking the forum volunteers to solve your problem.
However, it is up to you to take the initiative.

See you.

Réponse 15 / 22

Misteravy

I want my refunds under the law.

Misteravy

Thank you

bendrop Posted messages 12648 Registration date Status Contributeur Last intervention 8 524

We're already trembling. Oh yes, by the way, CCM doesn't sell anything and has nothing to do with Apple. But I think they're going to have a good laugh too, especially asked that way.

To each his own.

piquesous Posted messages 15734 Registration date Status Contributeur Last intervention 6 123

Since August, this person still hasn't understood anything.......
https://forums.commentcamarche.net/forum/affich-32508411-prelevements-sur-itunes-com-bill-itunes-com-lu#31
This really confirms what I was saying, people don’t even take the time to read the previous messages.........
Ahhh the assistance........

Réponse 16 / 22

Elaine

I have exactly the same thing... I was charged 2.99 EUR on April 28 and May 3, 2020 ????????????????????

Réponse 17 / 22

Kim

I was charged €43.99 by apple.com/bill
I didn't purchase anything and I haven't received any email.

Isly

I also have several charges from apple.com/bill; I haven't bought anything and I haven't received any email since November 29. I've made an appointment with Apple to discuss it and request a refund.

Réponse 18 / 22

boungou

Hello

Please, I was charged €15 and €19, a total of €34, so I would like to stop this and request a refund, please. Thank you.

Afrikarnak Posted messages 17653 Registration date Status Contributeur Last intervention 14 515

Re:

No relevant details.. Too bad..

Go to your Bank to stop the massacre!

As for the refund, that's another story because we don't know the ins and outs of the situation..

Talk to you later!

boungou > Afrikarnak Posted messages 17653 Registration date Status Contributeur Last intervention

It has nothing to do with the bank; it's your site that's causing this, so I would like to stop it, please. Thank you.

bendrop Posted messages 12648 Registration date Status Contributeur Last intervention 8 524 > boungou

No, this is not another site. Here it's CCM, not Apple. So follow the instructions of the best answer.

Best regards.

boungou > bendrop Posted messages 12648 Registration date Status Contributeur Last intervention

How come it's not the call that charges me? I don't understand.

Beubeu > boungou

I was treated the same way; I have a person who stole my Visa bank account and it's my ex-wife who gave it away behind my back. I told the bank to stop it and my guardian was informed.

Réponse 19 / 22

Beubeu

Hello, this is Mr. C***** Benoît. Please stop withdrawing money from my account as I have nothing from you, and my bank details have been stolen. I ask you to refund me as soon as possible because I have informed my guardian and know Mr. ******* who stole my bank details. Call me on Monday during the day. ******

Personal data removed by moderation CCM /!\ the forum is public....

Afrikarnak Posted messages 17653 Registration date Status Contributeur Last intervention 14 515

Hello!!

We didn't steal ANYTHING.. We don't know you.. Check with the Tutor..

Here EVERYTHING is FREE, we don't take ANYTHING!!

Thank you for your understanding as they say in Cocody Beach

See you!

Réponse 20 / 22

Christ22

File an opposition
Go to the site appte.com Bill tune

Assistant

Request a refund
Indicate that you are not subscribed

You will receive an email as confirmation
With a case number
Wait for a response; if nothing is given, search on Google for the Apple director and explain to him.

Become a member in a few clicks

Easily connect with those who share your interests
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Charges sur Itunes.com/bill Itunes.com Lu

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