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Ciel Compta Evolution 9.0 Invalid Module ID Error

foulons59 Posted messages 4 Status Member -  
 Eazzy -
Hello,

I noticed this morning that I can no longer do anything in my accounting software.
I have no support and my software refuses to load my accounting elements with the error message "error: invalid module ID".
I tried calling support, and they told me it was related to Avast but that they couldn't help further.
I uninstalled Avast, but it didn't change anything!
Ciel is offering me a quote with support (they don't provide ad-hoc assistance), but the amount they requested has really put us off.
Does anyone have a solution???

10 answers

  1.
    docsteph Posted messages 8467 Registration date   Status Member Last intervention   1 192
     
    Why don't you call in a computer scientist?
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  2. foulons59 Posted messages 4 Status Member
     
    I contacted them but was told they also go through Ciel because it is specific.
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  3. docsteph Posted messages 8467 Registration date   Status Member Last intervention   1 192
     
    Contact an independent contractor (I am one) and I can assure you that he will be able to solve your problem (if he is competent).
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  4. foulons59 Posted messages 4 Status Member
     
    I'm interested in your contact information!
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  6. Eclair
     
    Hello Docsteph, is there a lead to explore to guide us (antivirus, etc.)? I have a friend who encountered this error and is calling me for help, so if you can give him a hand, he would appreciate it.
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  7. DocteurEnMortologie Posted messages 1 Status Member
     
    Hello,
    Since yesterday I have the same problem, I am okay for a little help.
    Thank you in advance.
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  8. 7349
     
    Hello,

    Same problem here since today.... if anyone has the solution....
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  9. joe06
     
    I had the same problem this morning and like you, I called Ciel only to hear the same response. I am using Windows 7, I went to "Control Panel", "Programs and Features", then right-clicked on Ciel Compta and finally selected "Repair".
    Everything went back to normal.
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  10. Labigboutique
     
    Hello everyone, as far as we're concerned, Avast is the source of the problem since this morning.
    I asked Avast to declare the file lbr.dll as a false positive this morning; I have 2 ongoing support tickets but not much life at Avast.

    You can open a ticket: https://support.avast.com/Tickets/Submit/&cls01&ptf01&lic01

    We are on a network and 2 out of 3 workstations are protected by Avast, and 2 out of 3 Ciel Gestion Intégrale are not working...
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  11. 7349
     
    I just solved the problem:

    go to avast

    in scan go to quarantine

    select the ciel file and click on "restore and add to exclusions"

    then go to exclusions: search the pc for the ciel program and register it as an exclusion. Validate.

    AND there magic magic ciel restarts!

    NB: to achieve this, I had to first download the latest update of avast.
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    1. Ecolecirque Posted messages 2 Status Member
       
      It works! A big thank you.
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    2. Eazzy
       
      Thank you for this solution.
      It works perfectly after the procedure you indicated.
      0