View original (French)

Format or Factory Reset? Packard Bell on Vista

Solved
floflo59000 Posted messages 1 Status Member -  
CCMclaude Posted messages 27560 Registration date   Status Contributor Last intervention   -
Hello,

I’m creating a topic here because I’m lost.

I would like to know how to format or simply restore my Packard Bell Windows Vista laptop to factory settings, following a nasty virus (system restore in safe mode doesn’t work).

- I’ve made all my little backups on an external hard drive.
- I don’t have a Windows installation DVD (normal with Packard Bell, right?)
- I only have access to the product ID in safe mode (thanks to the virus)
- I don’t understand anything about this “hidden partition” stuff.
- I’m not too computer-savvy but I can still do what I’m told...

In short, is it possible for me to launch a factory restore or a formatting without getting stuck in any way once everything is erased? Like, oh crap, I don’t have the Windows key anymore, or oh crap, I can’t reinstall Windows, etc...

Thank you for your help,
best regards
F

6 answers

  1.
    clucas476 Posted messages 16 Status Member 1
     
    Hello floflo59000,

    Try pressing the F4 or F9 key when starting your computer, which should normally guide you to the recovery.

    Best regards.
    Lucas.
    1
  2. floflo59000
     
    Thank you for your valuable advice.

    I pressed F11 at startup, came across the Packard Bell Recovery Management and reinstalled everything without any issues, no key needed. It’s like new, it feels great!

    Thanks again!
    1
    1. CCMclaude Posted messages 27560 Registration date   Status Contributor Last intervention   741
       
      Good evening,

      Great!
      - Did you press F11 or F10 at startup?
      - What is the model name of the Packard Bell?
      - Can you mark the topic as resolved?

      Thank you
      0
  3. tanteelise Posted messages 28188 Registration date   Status Contributor Last intervention   4 822
     
    Good evening,

    hold down the ALT key and at the same time tap the F10 key, starting from the moment you turn on the PC. You should reach the recovery menu (factory restore)
    Follow the on-screen instructions.

    Best regards

    --
    "What little I know, I owe to my ignorance" (Sacha Guitry)
    No responses after 5-6 PM, thank you for your understanding :)
    0
  6. tanteelise Posted messages 28188 Registration date   Status Contributor Last intervention   4 822
     
    Thank you for the response floflo :)

    --
    "The little I know, I owe it to my ignorance" (Sacha Guitry)
    No replies after 5-6 PM, thank you for your understanding :)
    0
  7. CCMclaude Posted messages 27560 Registration date   Status Contributor Last intervention   741
     
    Thank you for the feedback. Safe travels! :)

    -- 
    The superiority of IQ does not compensate for the mediocrity of the heart
    0