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Acer very slow issue

yayadu31 Posted messages 28 Registration date   Status Member Last intervention   -  
 bourbons -
Good evening,

I am posting this message because I am having a big problem with my laptop:

ACER ASPIRE 5736Z
Intel Pentium T4500
15.6" HD LCD
Intel GMA 4500MHD
4 GB DDR3 Memory
750 GB HDD
DVD-Super Multi DL drive
Acer Nplify 802.11b/g/n
6-cell Li-on battery

So, two weeks ago: I formatted my PC because it was running too slow at startup (about 30 minutes of waiting before I could use it normally). Maybe it was because I occasionally turned it off by holding the On/Off button...
Anyway, two weeks ago, I did a factory reset.
There, nothing to say: the PC works perfectly! No problems, fast, etc...
Last week, I turned it on, and I don't understand: everything is glitching, impossible to use!

I decided to reformat it last weekend. The same thing, everything works perfectly, I only downloaded Skype, Chrome, Avast McAfee. I have very few folders.
And since the day before yesterday, it does the same thing again! Everything is glitching, impossible to use, whereas before it worked perfectly. So I referred to Safe Mode with Networking.

I did a restore to an earlier date; disabled several startup programs but nothing works. Yesterday I realized that I had in the icons at the bottom right the icon of the HDD with an exclamation mark and the famous message "The Intel RST Service is not running".
So I went into Safe Mode, set it to "automatic" as it was in "automatic (delayed start)". Now the icon displays a green checkmark. Surely it’s not coming from there since the problem persists.
Then McAfee shows me that "real-time scanning is disabled". When I try to enable it, it "re-disables" a few seconds later. I disabled McAfee at startup, no difference.
I also want to let you know that I am now installing all Windows Update updates.
In conclusion, currently, I have two error messages that appear at the bottom right: the McAfee message mentioned above and another Windows message indicating that I need to back up my files.
That’s all! I don't know how to react now.
I’m really bothered by the idea of having to "re-reformat" for the umpteenth time. Especially if it's just going to do the same thing again in a week.

I really hope to find a solution to my problem in this forum.
Thank you in advance to anyone who will help me.
Best regards.

12 answers

  1. bourbons
     
    Avast Mc Affee
    Do you have two antiviruses?

    You only need one, otherwise they conflict...

    --
    In a right triangle, the square of the hypotenuse is equal to the sum of the squares of the other two sides.
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  2. yayadu31 Posted messages 28 Registration date   Status Member Last intervention  
     
    Good evening "Bourbons",

    Yes, I have both! Do you think that could be the cause of the problem? :o
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    1. bourbons
       
      Yes, normally.
      Uninstall the one you want using this guide:
      https://www.commentcamarche.net/faq/7367-desinstaller-proprement-liens-et-astuces
      First, disable the chosen one, or do that in safe mode.

      Clean the registry afterwards with ccleaner and its REGISTRY function.
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  3. yayadu31 Posted messages 28 Registration date   Status Member Last intervention  
     
    Thank you very much "Bourbons"!
    I followed your advice: I uninstalled McAfee and installed CCleaner for the registry, etc...

    I was using Google Chrome, I tried Internet Explorer and it works perfectly in normal mode. Everything works, but when I access Chrome, that's when the big bug starts. How is that possible? While in safe mode, I can access it without any problem.
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  4. yayadu31 Posted messages 28 Registration date   Status Member Last intervention  
     
    So... I reset Chrome. It didn't change anything. I uninstalled it and installed Firefox instead. I thought it was Chrome, but I was wrong since I'm still having this problem...
    Oh misery, misery.
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    1. bourbons
       
      Aside from this, does your PC work better?

      How did you uninstall your antivirus?
      There must be no trace of the old one.

      You may have other programs to stop at startup by msconfig?
      Run: msconfig and check that your startup is set to SELECTIVE
      And in the STARTUP tab, only keep the antivirus checked for testing.

      Do you have only one firewall?
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    2. yayadu31 Posted messages 28 Registration date   Status Member Last intervention  
       
      Not really actually.
      To uninstall McAfee, I went to the control panel; uninstall a program; McAfee; then they asked me to restart the PC. Then I downloaded CCleaner as you told me, I used the registry function, 0 errors to correct. Finally, I went to Computer, I typed McAfee in the top right in Search to see if there were any traces left.

      My startup is indeed SELECTIVE, I only have about ten programs checked for startup. I unchecked Avast and McAfee SCAN PLUS which was installed when I downloaded Mozilla yesterday.

      Yes, I only have one firewall: Windows.
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    3. bourbons
       
      I unchecked Avast and McAfee SCAN PLUS that installed when I downloaded Mozilla yesterday.
      This isn't great.
      Anyway, I'm saying this but I don't have your PC in my hands.

      Earlier I sent you a link, and to properly uninstall McAfee, you needed to download a utility//
      https://www.commentcamarche.net/faq/7367-desinstaller-proprement-liens-et-astuces#mcafee-virusscan-version-2005-a-2010

      If you reformat, only have one antivirus installed and
      big advice: when you install software, be sure to pay attention and uncheck anything unrelated
      to the software you want...
      McAfee SCAN PLUS that installed when I downloaded Mozilla yesterday.
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  6. yayadu31 Posted messages 28 Registration date   Status Member Last intervention  
     
    Okay, I'm going to try the link you sent me. If it still doesn't work, I'll reformat it. If I reformat it, do you think it's better to download Avast or McAfee?
    Yes, I always uncheck the additional options for software like toolbars, etc., but this time I accepted for McAfee since it's not the antivirus but the scanner.

    By the way, here are the programs in msconfig that are checked in the startup tab:
    - Realtek HD Audio Manager
    - MyWinLocker
    - Intel(R) Common User Interface
    - Intel(R) Common User Interface
    - Intel(R) Common User Interface
    - ELAN Smart-Pad
    - DefaultSettingEXE Application
    - Power Management
    - IAStorIcon
    - LaunchManager
    - MyWinLocker Suite
    - EgisTec In-Product Service
    - EgisTec In-Product Service
    - Adobe Acrobat
    - Acer Backup Manager

    Uncheck programs:

    Avast; McAfee security scanner; mcpltui_exe
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  7. yayadu31 Posted messages 28 Registration date   Status Member Last intervention  
     
    P.S: your link concerns McAfee from 2005 to 2010, whereas the one I downloaded was from 2013.
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  8. vieu bison boiteu Posted messages 44334 Registration date   Status Contributor Last intervention   Ambassadeur 3 591
     
    salut yayadu31

    to disable unnecessary processes at startup
    download Slowin' Killer on your "Desktop"

    https://www.security-helpzone.com/2013/03/29/slowin-killer-outil-optimisation-optimiseur-windows/

    - Click on "Auto Optimization..." (the software will cut unnecessary processes)
    - At the end of the scan, a report will be available in the interface and on the desktop.
    The PC will restart.

    and you delete the files

    see you+
    --
    no link on web page in English, I'm already stealing enough by myself
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  9. bourbons
     
    Follow the Bison's advice...

    I really like antivir ;)

    Personally, in msconfig, I only have antivir checked.
    And everything is fine, the PC starts quickly, etc...
    --
    In a right triangle, the square of the hypotenuse is equal to the sum of the squares of the sides of the right angle.
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  10. yayadu31 Posted messages 28 Registration date   Status Member Last intervention  
     
    Good evening bourbons,

    I downloaded Slowin' Killer and did the optimization, here is the report:

    file:///C:/Program%20Files%20%28x86%29/Slowin%20Killer/Reports/Slowin_Killer_%5BO%5D%5B4%5D.html
    Then, I did another cleanup with CCleaner.
    I restarted the computer in normal mode.
    Everything works PERFECTLY except for the internet.
    As soon as I double-click on the internet, the homepage starts to load then gets stuck, crashes, becomes unresponsive, and it causes a bug on the whole PC, like the taskbar, for example.
    There you go, I'm starting to despair, I will probably reformat it for the third time in three weeks. By the way, won't all these factory restorations risk damaging the computer? :o

    Best regards.
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  11. vieu bison boiteu Posted messages 44334 Registration date   Status Contributor Last intervention   Ambassadeur 3 591
     
    Fix it = https://www.commentcamarche.net/telecharger/utilitaires/14883-microsoft-fix-it-center/
    If solutions are proposed to you, you apply them

    * Microsoft options = https://support.microsoft.com/fixit/fr

    and these
    https://support.microsoft.com/en-us/help/2970908/how-to-use-microsoft-easy-fix-solutions
    https://support.microsoft.com/en-us/help/2970908/how-to-use-microsoft-easy-fix-solutions
    https://support.microsoft.com/en-us/help/2970908/how-to-use-microsoft-easy-fix-solutions

    also do,
    in Computer (or My Computer, for XP), you right-click on the disk "C:\" => Properties => Tools => Error Checking => Check Now => you check the two boxes => Start => YES => and Restart the PC
    there will be a blue scanning screen for 10 to 30 minutes depending on the volume
    (up to 2 hours or more for a volume of 1 TB or more)
    no links on the English web page, I'm already stealing enough by myself
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  12. yayadu31 Posted messages 28 Registration date   Status Member Last intervention  
     
    I tried Fix it, I couldn't solve my problem.
    I eventually reformatted the computer and only downloaded Skype, Avast, Google Chrome, and CCleaner.
    Everything is working perfectly for now.
    Thank you again for your help! :)

    Goodbye
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    1. vieu bison boiteu Posted messages 44334 Registration date   Status Contributor Last intervention   3 591
       
      You're welcome!
      See you!
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    2. yayadu31 Posted messages 28 Registration date   Status Member Last intervention  
       
      Hello everyone!

      Here I am, reopening the topic because my PC is acting up again ten days after I reformatted it, and I really don't know where the crash is coming from...
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  13. bourbons
     
    Open the EVENT VIEWER
    https://www.commentcamarche.net/faq/413-plantage-reboot-intempestif-du-pc#ouvrir-le-journal-systeme-de-l-observateur-d-evenements

    --
    In a right triangle, the square of the hypotenuse is equal to the sum of the squares of the legs of the right angle.
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