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Internet connection issue with a yellow triangle

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Rémy Le Novice Posted messages 94 Status Member -  
 oualiboz -
Hello everyone,
It's now been 4 days since I have been unable to open a webpage on my HP Beats laptop. I am connected to Wi-Fi, but the icon in the bottom right has a yellow triangle with an exclamation mark, and it says "no internet access." Moreover, my brother and sister on their laptops and my father on his Mac have no issues and are connected to Wi-Fi.
I have looked into some possible solutions for my problem, and it seems that restoring to a previous update could resolve my issue.
However, after the restoration, the problem persists, and I don't know what to do to regain internet access, which is why I am reaching out to you in hopes that you can clarify this point for me.
Thank you in advance for your help!

Configuration: iPhone / Safari 6.0

30 answers

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  1. kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   14 682
     
    Hello,

    Go to the device manager
    Check if there are any question marks and which ones?

    If so, right-click on the device
    Properties
    Details tab
    Give the hardware ID number.
    To find the ID number, look -->> here <<--

    What's the model number of the HP?

    What's the operating system and is it 32 or 64 bits?

    --
    Human beings are at their best when things are at their worst.
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  2. Rémy Le Novice Posted messages 94 Status Member 2
     
    Hi kaneagle,
    Thank you for responding so quickly. I checked the device manager, but no device has a yellow triangle like on my wifi logo.
    As for the operating system, it's 64-bit; however, I don't know how to find the HP model number. If you can help me with that.
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  3. kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   14 682
     
    Download and install -->> AIDA64 extreme <<--
    on the problematic PC.

    Check out this -->> tutorial <<--

    Copy the report from the beginning including the content of the --> DMI

    Everything after the DMI until the end should not be included.

    Paste the report in your next message

    --
    Human beings are at their best when things are at their worst.
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  4. Rémy Le Novice Posted messages 94 Status Member 2
     
    Hello there!
    I had already tested it but I'm doing it again and it says "no operation can be performed on local network 2 when its media is disconnected."
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  6. Rémy Le Novice Posted messages 94 Status Member 2
     
    Sure, kaneagle, if I understood correctly, this is what you want:

    --------[ AIDA64 Extreme Edition ]--------------------------------------------------------------------------------------

    Version AIDA64 v2.80.2300/en
    Test module 3.0.492-x64
    Website https://www.aida64.com/
    Report type Quick report [ TRIAL VERSION ]
    Computer RÉMY-HP-BEATS
    Generator Rémy
    Operating system Microsoft Windows 7 Home Premium 6.1.7601.18044 (Win7 RTM)
    Date 2013-03-25
    Time 15:25

    --------[ Summary ]------------------------------------------------------------------------------------------------------

    Computer:
    System type ACPI x64-based PC (Mobile)
    Operating system Microsoft Windows 7 Home Premium
    System service pack [ TRIAL VERSION ]
    Internet Explorer 9.0.8112.16421 (IE 9.0)
    DirectX DirectX 11.0
    System name RÉMY-HP-BEATS
    User name Rémy
    Connection domain [ TRIAL VERSION ]
    Date / Time 2013-03-25 / 15:25

    Motherboard:
    Processor type Mobile DualCore Intel Core i5-2450M, 2900 MHz (29 x 100)
    Motherboard name Hewlett-Packard HP Pavilion dm4 Notebook PC
    Motherboard chipset Intel Cougar Point HM67, Intel Sandy Bridge
    System memory [ TRIAL VERSION ]
    DIMM1: Elpida EBJ20UF8BCS0-DJ-F 2 Go DDR3-1333 DDR3 SDRAM (10-9-9-24 @ 666 MHz) (9-9-9-24 @ 666 MHz) (8-8-8-22 @ 609 MHz) (7-7-7-20 @ 533 MHz) (6-6-6-17 @ 457 MHz) (5-5-5-14 @ 380 MHz)
    DIMM3: Elpida EBJ20UF8BCS0-DJ-F [ TRIAL VERSION ]
    BIOS type Insyde (05/17/2012)

    Monitor:
    Video card Intel(R) HD Graphics Family (1841056 Ko)
    Video card Intel(R) HD Graphics Family (1841056 Ko)
    3D accelerator AMD Radeon HD 6450M/6470M/6490M (Seymour)
    3D accelerator Intel HD Graphics 3000
    Monitor Generic Plug-and-Play Monitor [NoDB]
    Monitor Sony TV (190116843009)

    Multimedia:
    Audio card IDT 92HD91BXX @ Intel Cougar Point PCH - High Definition Audio Controller [B-3]
    Audio card Intel Cougar Point HDMI @ Intel Cougar Point PCH - High Definition Audio Controller [B-3]

    Storage:
    IDE controller Realtek PCIE CardReader
    Storage controller Intel(R) Mobile Express Chipset SATA RAID Controller
    Hard drive Hitachi HTS547550A9E384 (500 Go, 5400 RPM, SATA-II)
    Hard drive Toshiba StorE HDD USB Device (465 Go, USB)
    Optical drive DTSOFT Virtual CdRom Device
    Optical drive hp DVD RAM UJ8B2
    Hard drives status SMART OK

    Partitions:
    C: (NTFS) [ TRIAL VERSION ]
    D: (NTFS) 18258 Mo (1970 Mo libre)
    E: (FAT32) 4055 Mo (1 Mo libre)
    H: (FAT32) 465.6 Go (301.6 Go libre)
    Total size [ TRIAL VERSION ]

    Input:
    Keyboard Standard PS/2 Keyboard
    Mouse Synaptics PS/2 Port ClickPad

    Network:
    Main IP address [ TRIAL VERSION ]
    Main MAC address E0-06-E6-59-7F-25
    Network card Bluetooth Personal Area Network
    Network card Wi-Fi 802.11b/g/n (draft) 1x1 4313GN Broadcom (192. [ TRIAL VERSION ])
    Network card Realtek PCIe GBE Family Controller

    Devices:
    Printer Send to OneNote 2010
    Printer Fax
    Printer Microsoft XPS Document Writer
    USB controller Intel Cougar Point PCH - USB EHCI #1 Controller [B-3]
    USB controller Intel Cougar Point PCH - USB EHCI #2 Controller [B-3]
    USB controller NEC uPD720200AF1 USB 3.0 Host Controller
    USB device AuthenTec Inc. AES2665
    USB device Broadcom 20702 Bluetooth 4.0 Adapter
    USB device Generic USB Hub
    USB device Generic USB Hub
    USB device HP TrueVision HD
    USB device USB mass storage device
    USB device Composite USB device
    Battery Microsoft AC Adapter
    Battery Microsoft ACPI-compatible control method battery
    Battery Microsoft Composite Battery

    DMI:
    BIOS vendor Hewlett-Packard
    BIOS version F.0A
    System manufacturer Hewlett-Packard
    System name HP Pavilion dm4 Notebook PC
    System version 0694100011204010000623100
    System serial number [ TRIAL VERSION ]
    System UUID [ TRIAL VERSION ]
    Motherboard manufacturer Hewlett-Packard
    Motherboard name 1794
    Motherboard version 41.1D
    Motherboard serial number [ TRIAL VERSION ]
    Chassis manufacturer Hewlett-Packard
    Chassis version Chassis Version
    Chassis serial number [ TRIAL VERSION ]
    Chassis identifier [ TRIAL VERSION ]
    Chassis type Notebook
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  7. kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   14 682
     
    Have you restarted the PC?

    --
    Human beings are at their best when things are at their worst.
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  8. Rémy Le Novice Posted messages 94 Status Member 2
     
    Yes, as recommended, and by the way, I don't know if it can help, but I'm able to connect to the internet with my PC elsewhere than at home. It's just at home that I can't connect via wifi.
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  9. kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   14 682
     
    Go to Start
    All Programs
    Accessories
    Right-click on --> Command Prompt
    Choose --> Run as administrator and confirm
    Type these 2 commands and hit enter each time:
    netsh int ip reset
    netsh winsock reset

    Restart the PC.

    --
    Human beings are at their best when things are at their worst.
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  10. Rémy Le Novice Posted messages 94 Status Member 2
     
    I did all the steps and restarted the PC, but the yellow triangle is still there upon reboot, much to my regret...
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  11. kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   14 682
     
    Go to the Device Manager
    Give the list of cards that appears under network adapters.

    --
    Human beings are at their best when things are at their worst
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  12. Rémy Le Novice Posted messages 94 Status Member 2
     
    Here is the list:
    - Bluetooth Personal Area Network
    - Wi-Fi card 802.11b/g/n (project) 1x1 4313GN broadcom
    - Bluetooth device (TDI RFCOMM protocol)
    - Realtek PCIe GBE Family Controller
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  13. kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   14 682
     
    Right-click on the Wi-Fi card
    Properties
    Details tab
    Give the hardware ID number.

    To find the ID number, look -->> here <<--

    --
    Human beings are at their best when things are at their worst.
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  14. Rémy Le Novice Posted messages 94 Status Member 2
     
    Here is the identification number:
    PC/VEN_14E4&DEV_4727&SUBSYS_1795103C&REV_01

    Ps: I have 3 others below this one as well
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  15. kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   14 682
     
    Right-click on the Wi-Fi card
    Properties
    Driver tab
    Uninstall the driver.

    Reinstall it with this one --> Broadcom

    --
    Human beings are at their best when things are at their worst.
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  16. Rémy Le Novice Posted messages 94 Status Member 2
     
    I did the manipulation, I restarted the PC and I had to type in the wifi key again, this time the yellow triangle has disappeared, but I still can't display a web page even though my wifi logo is fine with all the bars and it says "internet access."
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  17. kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   14 682
     
    Launch IE
    Tools
    Internet options
    Security tab
    Click on --> reset all zones to default level
    Advanced tab
    Click on --> Reset...(default IE settings)
    Accept, apply and OK.

    If it still doesn't work:
    Go to Control Panel
    Go to Network Connections
    Right-click on Wi-Fi network connection
    Properties
    Select Internet Protocol TCP/IP
    Click on properties
    Check that obtain an IP address automatically and obtain DNS server addresses automatically are checked.

    --
    Human beings are at their best when things are at their worst.
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  18. Rémy Le Novice Posted messages 94 Status Member 2
     
    I tried the first method but it doesn't work, and for the second method I can't manage it, can you explain the steps in more detail please? Because once in the Control Panel there is no network connection, there is internet network and in Network and Sharing Center there is a connection to a network, but when I right-click on it, nothing happens.
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  19. kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   14 682
     
    Go to Network and Sharing Center
    Haven't you managed wireless networks?

    Human beings are at their best when things are at their worst.
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  21. Rémy Le Novice Posted messages 94 Status Member 2
     
    If I manage the wireless networks on the left.
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