Cancel an order Rue Du Commerce : CCM

Answer 1 / 8

Xavier@RueDuCommerce Posted messages 369 Status Member 99

Hello,

If your order has not been shipped, you can cancel it through your customer space.

If the shipment has already taken place, you can refuse the package so that it comes back to us and you are automatically refunded!

Have a nice day.

Xavier

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Web Team
RueDuCommerce

garbo Posted messages 3 Status Member 2

The small problem is that the customer area refers you to a phone number that does not work from Belgium, and you know it well: the following message was posted on this forum:

I am also having this sad experience and I confirm that the online store: rue du commerce is not serious at all, and their organization is catastrophic. Order (6751983 placed on August 4th on RDC... just in case) over 4 weeks ago with sending of identity documents etc... but still, I have not received anything from them. And on top of that, they are very aware of it... the only way to contact them from Belgium is to dial a 0800 phone number they give as the only possible contact... the problem is that it's a number that never works from Belgium. There are no other means to contact them, no email provided. After multiple searches, I finally manage to reach them but... nothing is moving and, coincidentally, all the new ways to contact them no longer work or do not provide any response. But my card, however, has been charged without delay... so I fear the worst and the future steps I will have to take to get my money back for this order which will probably never be fulfilled. A real ordeal... I promise to do everything to disclose their practices by all means I find and this until I receive the order or a refund of the sums paid! Do the same if they do not want to expose their management issues publicly; they should organize a real customer service.
Pablo

And I will continue until I obtain satisfaction...

LaurentBurnier Posted messages 3 Status Member

Hello Xavier from Rue Du Commerce. I am also in Belgium and I have a problem with my order. It was shipped and returned without reason by Kiala to RueDuCommerce 2 days after dispatch.
What should I do? No one is responding to my emails and the number is not reachable from Belgium.

I am extremely disappointed and frustrated with the customer service, no communication from your side. After spending hundreds or even thousands of euros with you, I think I will only do business with your main competitors (LDLC, Pixmania) whose customer service is top-notch and prices are similar to yours!

Answer 2 / 8

Anonymous user

Read,

By contacting them?

Thank you Google: https://www.google.fr/search?q=rue+du+commerce+contyact&oq=rue+du+commerce+contyact&sugexp=chrome,mod=11&sourceid=chrome&ie=UTF-8&gws_rd=ssl#hl=fr&safe=strict&sa=X&ei=2_TsT53_NYqL8gOmyM38DA&ved=0CFsQvwUoAQ&q=rue+du+commerce+contact&spell=1&bav=on.2,or.r_gc.r_pw.r_qf.,cf.osb&fp=6c138ae164cee506&biw=1024&bih=653

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Mageia Linux <3

Answer 3 / 8

Lal

Actually, it's fine, the order has been successfully canceled.
Very responsive customer service!
Thank you RDC :)

AKS

Hello,

Yesterday, I ordered a smartphone worth €630 from Rue du Commerce. I have already purchased products from this site before and I have always avoided foreign sellers (honestly, I have never had any issues).
However, I just received an email stating that seller X has accepted my order, and then I noticed that this time it is not RDC selling me the phone but a Chinese seller with a bad reputation.

So, I submitted a cancellation request for my order through my RDC account by filling out the form.

Considering that I just canceled an order (all within -24 hours between the purchase and the cancellation), I would like to know how it will proceed next:
- Will I receive the product (if I do) and then need to return it? Or will the amount simply be charged and then refunded later?
Order number 42174888.

I'm very concerned given the reviews about this seller, and I would like to know RDC's responsibility in all of this.

Thank you.

Answer 4 / 8

hic92 Posted messages 11 Status Member

Yes, I know
but I would like to know if it was possible manually.

Anonymous user

Manually? Yes, you go to their headquarters, can you reload the warehouse of the truck ready to leave...

hic92 Posted messages 11 Status Member

oh yes ok
-_-\"

Answer 5 / 8

Pierre

A little clarification that is important: if your order is not sold by rueducommerce (this detail is indicated on your order when it is validated), then canceling your order will have no effect. You must cancel it directly via the "my actions" button in front of the item to be canceled.

This small detail is not mentioned anywhere, it's very inconvenient...

Answer 6 / 8

lal

Hello,
I am writing here because I see that the RDC team responds directly to customers...
So it is to you that I am addressing...
I would also like to cancel an order placed on 01/01/2012 on your site but sold by a partner (because it will arrive too late, upon reflection), but I can't find anywhere the option to do so via the site... The ordered item is still "restocking" and therefore not yet being prepared. Would it be possible to cancel it, please? My order number is 93295059.

Thank you :)

Answer 7 / 8

ingrid@rueducommerce

Hello lal,

I can confirm that the refund has been processed today.

Have a nice evening!

Ingrid
Web Team
Rue Du Commerce

Answer 8 / 8

hic92 Posted messages 11 Status Member

Yes, thank you, I just saw that there was an option to withdraw ^^
It wasn't there yesterday, in any case, thank you for your responses
It is clearly stated "canceled status" in my order.

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