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Printing issue with HP Photosmart B209a

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louis87 Posted messages 12 Status Member -  
 avelmor -
Hello,
I changed all the cartridges (HP) in my printer (Photosmart B209a), and since then I haven't been able to print in black even though the colors work
if I print a document that is only black, a blank page comes out, but if there are only colors it works
my black cartridge is recognized because I can see the ink level

in addition, I cleaned the print heads and that didn’t change anything, updated my drivers, but when aligning the print heads, there is a problem during the scanning phase, it tells me that the document is not detected

does anyone have any ideas?
thank you in advance

Configuration: Windows 7 / Safari 534.3

3 answers

  1.
    louis87 Posted messages 12 Status Member 11
     
    problem solved after resetting the printer

    thank you
    8
    1. Jean76
       
      I just had the same problem. What do you mean by "reset the printer"?
      Reinstall the driver? Turn it off and then on again? Restart the computer???
      -1
    2. JeanDEBI
       
      I have the same problem. These are brand new FRU cassettes and uninstalling/reinstalling still results in the same issue. Could it be an HP problem???
      0
    3. avelmor
       
      What does it mean to reset the printer? How do you do that? Thank you.
      1
  2. pico.l Posted messages 24942 Registration date   Status Moderator, Security Contributor Last intervention   2 503
     
    Hello,

    check the solutions (HP FAQ) >>> http://h10025.www1.hp.com/ewfrf/wc/documentSubCategory?tmp_task=solveCategory&lc=en&dlc=en&cc=us&lang=en&product=3777182

    A+
    2
  3. pico.l Posted messages 24942 Registration date   Status Moderator, Security Contributor Last intervention   2 503
     
    You're welcome.

    See you later.
    0