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Fixed line cannot connect to the box

DromadaireSplendide98 Posted messages 1 Registration date   Status Member Last intervention   -  
brupala Posted messages 111188 Registration date   Status Member Last intervention   -

Hello,

after a storm my fixed line shows base and does not receive a connection with the box, otherwise the Orange box works fine in Wi-Fi with the TV


3 answers

  1.
    spiralio Posted messages 5216 Registration date   Status Member Last intervention   328
     

    Hello,

    What model of phone?

    Perhaps it just needs to reattach the handset to its base.

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  2. MPMP10 Posted messages 47593 Registration date   Status Member Last intervention   19 094
     

    Good evening,

    Unplug the base of the phone electrically for about 1 minute, then plug it back in.
    Make sure the telephone cable between the base and the Livebox is firmly connected at both ends.
    Restart the Livebox: unplug it for 30 seconds, then plug it back in and wait for it to be fully operational.

    Then, if the phone still displays “Base,” try re-pairing the handset with its base. The procedure depends on the brand and model of the phone.
    After a thunderstorm, it is also possible that the phone base or its power supply has been damaged, even if the Livebox itself is working perfectly.

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  3. brupala Posted messages 111188 Registration date   Status Member Last intervention   14 462
     

    Hi,

    First, verify that the base is already properly powered before poking around the box. Y

    And there you go, there it is ....

    But misery, line spacing is such a pain!!

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