Blue screen help a problem has been detected Solved/Closed

Question

Hello everyone, I need help. I have a Vista HP computer that is a little less than 2 years old. Recently, a blue screen with "A problem has been detected and windows has been shut down to prevent damage to your computer ...." has appeared several times, so I restarted my computer with its factory settings from the start menu or utility or something like that. It took a while to restart, then it was like "new." I installed my internet connection, then while trying to install a free antivirus (Avast), the computer showed the blue screen again. Additionally, my internet connection keeps disconnecting and reconnecting, but it is also very slow, just like my computer.  I would really like to get back my computer that was fast and worked well. Can you help me? THANK YOU

Regis59 · Accepted Answer

Re,  Here are some avenues to explore:   1. Problem related to a malware attack  The deletion or alteration of a driver may be the cause of this type of message. Since detecting the faulty driver is difficult, the best course of action is to reinstall all the drivers for your devices. For your information, there are software programs capable of centralizing all the drivers of a workstation in a dedicated folder.   2. Problem related to the use of a device  It is possible that a device is incompatible with your system's configuration. Updating its drivers may resolve the issue. Check the device manager and the manufacturer's website to see if you can upgrade the said drivers. This problem is frequently encountered with the graphics card.   3. Problem related to processor power  Your processor's power may be at the limit of its capabilities, especially during overclocking, but not only then. The task manager allows you to visualize the processor load.  If your BIOS allows it, reduce the power of your processor.  Ensure that your processor does not have cooling issues.  Dust it off and check the rotation of the processor's fan.   4. Problem related to hard drive failure  Run all possible tests on your hard drives by booting in Recovery Console mode. If it is confirmed that the failure is indeed due to a hard drive, resolving the issue may require a low-level format.   5. Problem related to software use  The issue may arise from incorrect software settings. This error has been encountered with extensive use of XP-Antispy settings. Therefore, it is advisable to revert to default settings or, better yet, uninstall it.  0x0000000A, IRQL_NOT_LESS_OR_EQUAL - A kernel-mode process or driver attempted to access a memory location without permission. The cause may be defective or incompatible hardware or software. In the message, it is possible to see which device is responsible. In this case, it is advised to remove or replace the device. It could also be an issue with an incompatible driver, a system service, an antivirus, or a backup program.  A+ --  "Impossible is nothing"

Regis59 · Answer

Hi  Do you have this kind of screen? https://helpdeskgeek.com/wp-content/pictures/2008/07/image-thumb63.png  In that case, please let us know what is at the "unmountable_boot_volume" location and the last line  Cheers --  "Impossible is nothing"

Stars · Answer

Hi, Thank you for responding so quickly.  Yes, that's the screen. I don't remember what was written on "unmountable_boot_volume," but for the Stop: I think it was 0x000005 (0x000007, and I'm not sure about 0x00000003). I wanted to check this morning, but the blue screen appeared and it immediately went back to Windows saying it was shut down improperly (with safe mode, etc., and then starting Windows normally) and it went away after about 1 second.  And for now, the blue screen isn't showing up again.  Should I wait for it to reappear?  Thank you.

Regis59 · Answer

Yes, if you could give me the information precisely and be sure, that would be better.  See you later --  "Impossible is nothing"

Stars · Answer

Hello my computer has finally crashed and is stuck on the blue screen  So it says BAD_POOL_CALLER at the level of "unmountable_boot_volume"  and at Stop^:0x000000c2 (0x00000007, 0x0000113D, 0xBB059360, 0x85e72930) the "e" is different, it's an uppercase e but in lowercase  THERE you go, if you need any more information, I took a photo of the screen  THANK YOU for your help

Regis59 · Answer

What have you done lately? Update? Driver update? Windows? Etc? --  "Impossible is nothing"

Stars · Answer

Just like my computer displayed it a few days ago, I restarted it to factory settings, but it continues.  I installed Avast, and I think it started at that moment. I reinstalled it after restarting my computer, so it might be the cause. But the problem doesn't only occur when I'm on the internet; it happens when I'm on the desktop and not doing anything.  Otherwise, I moved it a bit a week ago.  In your opinion, should I uninstall Avast? And if yes, what antivirus should I install?  THANK YOU

Stars · Answer

Hi  How do I do that?

H__ami__D · Answer

disconnect its fan attached on top of it, and clean it with the upper part of the processor.  WARNING: do not attempt to disconnect your processor, just the fan. you need to be a pro to do this, and of course if that were the case you could manage it.

Stars · Answer

Hi   So how do we unplug the fan (and yes, I'm not a pro) ^^  THANK YOU

Stars · Answer

lol but where is behind? Like where do we need to divide?  or something like that  THANK YOU

Stars · Answer

Hello  Are there no other solutions?  Thank you

Stars · Answer

Hello  still no response???  THANK YOU

Stars · Answer

Hello everyone  Do you know how to solve my problem? If not, I will send it for repair.  Best regards and thank you in advance

foue · Answer

Hello!  I encountered this same blue screen when starting Windows after an update that crashed: The updates were being installed when there was a power outage: the PC turned off. When I restarted it, I was faced with this:  A problem has been detected and windows has been shut down to prevent damage to your computer.  If this is the first time you've seen this stop error screen, restart your computer. //already tried If this screen appears again, follow these steps:  Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any Windows updates you might need.  If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced startup options, and then select Safe Mode. //I can't do that: when I press F8 during startup, I end up back on this screen before getting the menu  Technical information:  *** STOP: 0x0000C1F5 (0xC01A000A, 0x8596C000, 0x00000000, 0x00000000)  Thank you for your help!!!

orfansic · Answer

Hi! I'll add some details: I can't start my PC properly; I always end up with this message;  and when I press F8, I get the menu (repair the computer, safe mode, etc.), but when I select repair the computer, I end up with this message again, the same goes for starting in safe mode, etc.  Even when I start the computer with the settings from the last successful boot, I still get the error.  While looking in the BIOS, I couldn't find anything to resolve the issue...  I hope that's clear :s  Thanks for your replies!  P.S.: The previous message posted by foue is me!

H__ami__D · Answer

try at the level of the card, I had the same problem, but as soon as I changed it, everything returned to normal.

orfansic · Answer

You mean changing the motherboard?

H__ami__D · Answer

Yes, that’s right, I forgot the word, the motherboard, maybe it’s dead, try with a new one, it will surely put an end to these BSODs, if that’s what’s causing it of course.

orfansic · Answer

I will try before installing seven from a CD (professional version legally downloaded with the university's MSDNAA offer), anyway I systematically copy my important files to an external hard drive, so I don't lose anything, and this will allow me to switch from Vista to seven. Does that seem doable?

H__ami__D · Answer

Yes, you can do it, you won't lose anything.

orfansic · Answer

I did it; I installed Seven (Pro version) on my PC and everything works perfectly.  I couldn't find a better solution... I prefer this to changing my motherboard :s  Steps to follow in case a similar problem occurs:  - set the boot sequence in the BIOS (F2) so that the PC starts by searching first on the CD/DVD drive  - insert the installation CD of the operating system  - start the PC and follow the installation instructions^^  This procedure is the same to follow when reinstalling or installing another operating system. However, it is recommended to have previously saved your data on an external hard drive, and formatted your hard drive (boot => F8 => repair your computer => format (option located at the very bottom)).

lerebelle2 · Answer

Hello everyone, I also received this message and encountered a blue screen, and the PC shuts down by itself several times! The solution... it’s the PC overheating and doing this! So, change the fan!! Cleaning it is useless!! I replaced the entire fan, and miracle!!!!! No more problems!!!

Blue screen help a problem has been detected

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