automatic deletion in print queue

Question

Hello,
We have an HP Deskjet 3820 printer and for the past few days it has been impossible to print. We reinstalled it on another computer and the problem persists.

The issue: when we try to print a document, it appears correctly in the printer's queue but after a few seconds the status shows "deleting" and the document disappears from the queue.

Thank you for your help.
Rostand

Configuration: Windows XP Internet Explorer 7.0

Le poulpe mélodique · Accepted Answer

Hi everyone ...

I have the same problem, I recently acquired a LEXMARK X2510 printer that I can't get to work on my HP Pavilion running XP.

I've tried everything, I'm pulling my hair out, I've had to reinstall this printer 50 times, done all the tricks mentioned in forums here and there and nothing ... (moving the spool, all possible and imaginable commands, net stop spooler, and of course cleaned the PC inside and out including the registries ...)

The printer installs perfectly, everything seems operational ... until the moment I want to print ... I start the print job and there ... the drama ... I see the printer icon on the right in the taskbar appearing for a few seconds (about 5 sec.) and then disappearing immediately ... nothing to do ... the documents sent automatically cancel ... I'm at the edge of despair ... I need help!

I've disabled the Windows firewall and my antivirus (AVG free edition) that could possibly conflict with the printer but nothing.

The printer ports are well configured (USB virtual printer)

The printer is obviously set as default ... but nothing at all, all documents sent to the printer cancel in the spool after a few seconds without any error messages ...

However, the photocopying and scanning work perfectly.

The problem is not with the printer as it works perfectly with my tablet PC.

Does anyone have a solution?

Thank you in advance for your help.

soulsurfer · Answer

Hello,

I have the same problem with a Canon Laser Shot CP 1210, except that this issue only occurs on one computer; if I install it elsewhere, it works. So what is this enigma?
--
A little tribute to Jet Moré

madinfo74.com · Answer

Unfortunately, I just encountered the same problem with one of my clients
after buying a brand new printer, EPSON SX205, it is impossible to print
all the documents that are printed are immediately marked for deletion
even the Epson Status Manager does not see the printer. For your information, it's a computer running Windows VISTA Home Premium that is barely 15 days old. It is not connected to the internet since the client dedicates it to work.
after several complete uninstallations and reinstallations with the latest drivers from Epson, nothing works.
Nothing functions, still the automatic deletion of prints in the print queue.
I don't see what could be causing this.

I hope someone will know what it is and can guide us on the malfunction.

BOURGI Ali · Answer

Hello,

This problem usually occurs when you select the fast print quality in the print option. To resolve the issue, set the print quality to "Normal."

Procedure:

1- Go to the "Control Panel" (by clicking on Start and then "Control Panel")

2- Double-click on "Printers and Faxes"

3- In the list of printers, right-click on the printer you are using

4- In the menu that appears, click on print options

5- In the "Print Shortcuts" tab, select "Normal" for "Print Quality"

6- Try to reprint.

Derice · Answer

Hello, I've tried all the solutions mentioned above, even reinstalling, but nothing works. I should specify that it's a network printer and all the other computers print on it without any issues. I've searched everywhere in vain without finding a solution, so if anyone has managed to solve this problem, I would appreciate it if they could share their solution. Thank you in advance.

s2 · Answer

I also have this problem... Vista is a BIG sh_t...

madinfo74 · Answer

The only solution I've found, after searching, is that the factory installation of VISTA is faulty (2 Packard Bell laptops, 1 Compaq, and 1 HP). After reinstalling VISTA myself, I've encountered no problems. So, be patient and reinstall your OS, it will solve your issues. In any case, a big thank you to these consumer assembly companies that do their job very well. Otherwise, we would be bored :p

Good luck to all

s2 · Answer

Reinstalling Vista mandatory...............? I can't believe it... What a shame...

madinfo74 · Answer

I wouldn't say it only comes from VISTA, although there are quite a few abnormalities.
But if possible, I would like everyone who has had this issue to just give me the brand of their machines. I'm almost sure I'll find the same ones. For computers assembled with genuine licenses, this has never happened to me. And yes, brand new computers are not always optimized :'(
Most of the time when I format and reinstall branded PCs, I always get the same reaction: WOW, it has never run like this!!!!

So there you go for this issue.

s2 · Answer

I'm using a Packard Bell EasyNote SL51 on my side.

Automatic deletion in print queue

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