documents remain in the queue Solved

Question

Hello,
I have an Epson Stylus 235 printer, installed correctly. It was working. I changed my computer to an Asus Windows 7 64-bit Home Edition. I installed my printer. It is detected and appears in Devices and Printers. When I start a print job, the process starts but the printer goes into error, and my document goes into the queue. Then I go to the icon of my printer in Devices and Printers, right-click, troubleshoot, and the printing starts. I can't find a solution despite several installations and uninstallations of the printer and multiple searches on the internet.
Thank you for your insights!!! I'm stuck here!!!

ganavil · Accepted Answer

For printers that are no longer printing, like the Epson DX6000, just go to the printer in the Control Panel, right-click, and click on "Resume Printing" in the context menu!!!

docsteph · Answer

Are your drivers compatible with Windows 7 64-bit???

sylvia · Answer

Normally yes, I installed it with the CD and I also searched on the Epson website to update the drivers and everything is fine!

docsteph · Answer

If it's a USB printer, you should connect the USB cable when the driver asks for it, otherwise it's normal to encounter issues.

Anonymous user · Answer

Hello,
In Devices and Printers, right-click on it, is it checked as the default printer?
Also go to Start, right-click on Computer, Manage, Services and Applications, Services, look for Print Spooler in the list on the right, check if it is Started and on Automatic.

sylvia · Answer

Yes, I did all that! In fact, when I start printing, the documents stay in the queue, and if I go to troubleshoot the issue, the printing starts.

sylvia · Answer

It's a new Epson Stylus SX235, and before I had an Epson Stylus SX230. I changed it thinking the issue was with the printer, but I'm having the same problem with this one, and I think there’s something in the configuration or something else that I can't seem to find!!

sylvia · Answer

Thank you! I'll give it a try and I'll share the result with you!

sylvia · Answer

I just did the procedure and still have the same issue!! The document goes into the queue and nothing happens!!! I feel like it's something really simple! A little checkbox or something like that, but I'm stuck!! I also tried installing it on another computer (Windows 7 as well) and it worked fine!

Anonymous user · Answer

RE In Devices and Printers, right-click on it, printer properties, Advanced tab, check if it’s checked the same way as this: https://www.cjoint.com/?0FCv3xPFB0i

sylvia · Answer

Yes, I have that too!

sylvia · Answer

ok I’ll take a look at that! Thanks

sylvia · Answer

So, two things: I tried going to services... and the allow box wasn't checked! So there's hope, but after trying, it's still the same issue!

Tibiscui · Answer

Hello,

I had the same problem with my laser printer, a Samsung CLX-3185. I tried everything in vain and even bought a new toner because I didn't have an official toner and the one I had was no longer recognized; and I actually solved the problem simply by unplugging the USB cable and plugging it into another USB port on my PC.

Documents remain in the queue

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