Documents pending in the print queue Solved

Question

Hello,
Since yesterday I’ve been trying to print documents with my HP ENVY 4500 (a wireless printer), but my PC keeps showing “print error.” No documents can be printed, and they all remain in the print queue. I’m using Windows 10.
The printer itself works perfectly well; I can scan and copy without any problems. Maybe the issue is coming from the PC or the connection, I’m not really sure.

Could someone help me?
Thank you very much.

billmaxime · Accepted Answer

Hello  delete the "queued" documents  delete the SPOOL orders  restart the printer and do 1 print test again  See you  -- the radiation level is higher at the employment center than at Chernobyl

billmaxime · Answer

re  I just tried, it doesn't work   Is the problem still the same?  No documents can be printed and they all remain in the print queue  See you later  -- The radiation level is higher at the job center than at Chernobyl

billmaxime · Answer

re  Since yesterday I've been trying to print documents with my HP ENVY 4500 printer (a wireless printer) but my PC shows "print error".   You can try doing a system restore to a date before your issue  To do this, press the Windows+R keys  In the window that opens, type RSTRUI.EXE and click OK  Choose a restore point from before your problem  Let me know how it goes  @+  -- The radiation level is higher at the employment office than in Chernobyl.

billmaxime · Answer

re  This may cause me to lose data?   No, just one or the other application you may have installed between yesterday and today.  System restore does not have "an impact" on files.  See you later  --  The radiation level is higher at the unemployment office than at Chernobyl.

kaneagle · Answer

Hello,

Press Windows + X
Select --> Command Prompt (admin)
Type these 2 commands and press enter after each:
--> net stop spooler
--> net start spooler

--
Human beings are at their best when things are at their worst

billmaxime · Answer

re  It works!! Thank you very much!  Great, and thanks to kaneagle for the solution  You can mark your topic as resolved  https://www.commentcamarche.net/infos/25917-marquer-un-fil-de-discussion-comme-etant-resolu/  @ kaneagle  Hi  Why didn’t it work when deleting the SPOOL commands?  Thanks  Catch you later  -- The radiation level is higher at the employment agency than at Chernobyl

billmaxime · Answer

Re Kaneagle,  Probably the spooler service wasn't stopped?   Thanks for the info, "I'll keep that in mind"  Have a good day  @+  -- The radiation level is higher at the unemployment office than at Chernobyl.

Documents pending in the print queue

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