File blocked in HP document deletion

Solved/Closed
mont6 -  
 Sylatya -
Hello everyone,
here is my problem: I am asking my HP 4100 printer to print a photo, but the printer doesn't start. Even though I click on the icon, the file is in the print queue, and the printer is on and active since I just did a scan. After 15 minutes, still nothing. I decide to cancel the document in the print queue, but I can't delete it; the file remains in the deletion state but doesn't get deleted and gets stuck. How can I delete this print job? Thank you for your help.
Configuration: Windows XP Internet Explorer 7.0

23 answers

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  1. ALEXIA
     
    Salut :) Essaie ça, pour moi ça a marché. Tu éteins puis rallumes ton imprimante, puis tu vas dans le menu démarrer, dans exécuter tu tapes NET STOP SPOOLER, puis tu retournes dans exécuter et tu fais NET START SPOOLER. Normalement, tu ne devrais plus avoir de fichiers dans l'imprimante. Voilà, essaye ;)
    303
    1. fraclava
       
      Thank you for your advice, I finally unlocked my printer.
      Great.
      To be recommended.
      Best regards.
      0
    2. tbearth
       
      A big thank you for sharing this secret.

      TB
      0
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