Session expired issue on free.fr
Noisyfart
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die -
die -
Hello, hear ye, hear ye.
When I try to log in to my Free account via this page https://subscribe.free.fr/login/, it redirects me to the "order tracking" page, which tells me:
<< Step 1 - We have received your registration form on Tuesday, November 23, 2004. >>.
As you can see, there's a little issue.
Then (that's not all, it wouldn't be funny otherwise) when I try to click on any link in the interface (internet services management, phone services management, etc.), it sends me back to the login page (http://suscribe.free.fr/login) happily telling me that "Your session has expired, please log in again."
This has been happening since I requested the total unbundling of my line; I don't know if that has something to do with it.
I initially thought it was a server problem, but it's been 2 days... I'm using Firefox and I tried with Internet Explorer but nothing works, I tried clearing the cookies, no luck. Help, thank you.
When I try to log in to my Free account via this page https://subscribe.free.fr/login/, it redirects me to the "order tracking" page, which tells me:
<< Step 1 - We have received your registration form on Tuesday, November 23, 2004. >>.
As you can see, there's a little issue.
Then (that's not all, it wouldn't be funny otherwise) when I try to click on any link in the interface (internet services management, phone services management, etc.), it sends me back to the login page (http://suscribe.free.fr/login) happily telling me that "Your session has expired, please log in again."
This has been happening since I requested the total unbundling of my line; I don't know if that has something to do with it.
I initially thought it was a server problem, but it's been 2 days... I'm using Firefox and I tried with Internet Explorer but nothing works, I tried clearing the cookies, no luck. Help, thank you.
Configuration: Windows XP Firefox 2.0.0.15
15 réponses
Hello everyone!
Same symptoms for me!
The best part is that I wanted to request Freebox Only to get rid of FT.
I started by accepting the new pricing conditions.
Then, I wanted to request Freebox Only and the interface told me "Sorry, you are not eligible."
I then tried to request a total unbundling, which, until now, was not possible (non-unbundled area).
The interface said "Request accepted.
Since then, like you, I have access to the "Order Tracking" page and that's it!!!
Let's assume that the request is indeed being processed.
Happy unbundling everyone.
Vincent
Same symptoms for me!
The best part is that I wanted to request Freebox Only to get rid of FT.
I started by accepting the new pricing conditions.
Then, I wanted to request Freebox Only and the interface told me "Sorry, you are not eligible."
I then tried to request a total unbundling, which, until now, was not possible (non-unbundled area).
The interface said "Request accepted.
Since then, like you, I have access to the "Order Tracking" page and that's it!!!
Let's assume that the request is indeed being processed.
Happy unbundling everyone.
Vincent
Hello!
Same problem here, I received an email, and since then the interface hasn't been working. It's been over a month, and all my contacts with support have come down to: "you are in the process of being unbundled, please wait a little longer." They pulled this stunt five months ago, and after pestering them, they finally told me: "Oh yes, it was a false unbundling, your access to the interface will be operational within 48 hours."
There you go... I find this quite unprofessional, and it’s impossible to find someone competent in their support to understand what’s going on.
Same problem here, I received an email, and since then the interface hasn't been working. It's been over a month, and all my contacts with support have come down to: "you are in the process of being unbundled, please wait a little longer." They pulled this stunt five months ago, and after pestering them, they finally told me: "Oh yes, it was a false unbundling, your access to the interface will be operational within 48 hours."
There you go... I find this quite unprofessional, and it’s impossible to find someone competent in their support to understand what’s going on.
I have the same issue, I contacted Free after 4 emails (about a week and a half later), I learned that my area is being unbundled, okay.
But someone needs to explain to me why this simple transition prevents users from accessing their bills, box configuration (I wanted to install a Wi-Fi card :() and more...
You really must have a terrible IT service to block all access, as if the transition to unbundling prevents Free from billing you, not to mention that I received no email or letter from Free informing me of this inconvenience and that their support should have diagnosed the issue from the first email...
But someone needs to explain to me why this simple transition prevents users from accessing their bills, box configuration (I wanted to install a Wi-Fi card :() and more...
You really must have a terrible IT service to block all access, as if the transition to unbundling prevents Free from billing you, not to mention that I received no email or letter from Free informing me of this inconvenience and that their support should have diagnosed the issue from the first email...
Hello,
It does seem that this is due to the unbundling!
I myself received an email from Free saying that my line was going to be unbundled. And since then I've had the same page indicating the "tracking of my order."
You'll have to wait a bit (a lot?), in 2/3 days I went from the 1st step to the 3rd (registration validated by FT).
The 4th step corresponds to the work by FT on the said line, so you should expect to not have internet during this time (which could well take a few days!)
That said, the best thing is still to contact Free (if it's feasible... -_- ) to be sure of what's going on!
It does seem that this is due to the unbundling!
I myself received an email from Free saying that my line was going to be unbundled. And since then I've had the same page indicating the "tracking of my order."
You'll have to wait a bit (a lot?), in 2/3 days I went from the 1st step to the 3rd (registration validated by FT).
The 4th step corresponds to the work by FT on the said line, so you should expect to not have internet during this time (which could well take a few days!)
That said, the best thing is still to contact Free (if it's feasible... -_- ) to be sure of what's going on!
I didn't ask for anything at all, I've been fully unbundled for 2 months, everything was accessible
now it's been a month since I can't access my management account
I've cleared the caches in Mozilla and Internet Explorer, nothing,
I recently installed Opera to see, nothing has changed
now it's been a month since I can't access my management account
I've cleared the caches in Mozilla and Internet Explorer, nothing,
I recently installed Opera to see, nothing has changed
Same as Nas! No access to the management interface since I requested total unbundling!! Not even an email acknowledging the request, no way to control my account!! Pathetic.
Same problem for me: since I requested total unbundling (on January 21, 2009), my management interface tells me that my registration request from 2003 (!!) has been acknowledged... and the rest of the management interface is inaccessible.
The Free support (via chat, in the "technical lounge") tells me that it's a known bug by Free, to be ignored.
A colleague tells me that this bug has been around for several years and that Free has left it like that...
The Free support (via chat, in the "technical lounge") tells me that it's a known bug by Free, to be ignored.
A colleague tells me that this bug has been around for several years and that Free has left it like that...
I sent 7 follow-up emails to Free because I was rejected by my management interface "my account" after entering my username and password. I eventually had to call Free. After 3 minutes, the contact called his boss who reset the account and it worked. No apologies, no explanations... but the people were always very polite (they have a hard time understanding what you're saying).
This is the 3rd incident in 6 months (2 profile losses, a shutdown of my Freebox due to an uncompleted full unbundling).
The costs of the call are of course at my expense!!!
Free truly lacks relational skills with its customers.
Furthermore, I advise everyone to compare Free's coverage areas with others.
The full unbundling is far from operational. Comparisons in magazines should focus on areas outside of Paris.
This is the 3rd incident in 6 months (2 profile losses, a shutdown of my Freebox due to an uncompleted full unbundling).
The costs of the call are of course at my expense!!!
Free truly lacks relational skills with its customers.
Furthermore, I advise everyone to compare Free's coverage areas with others.
The full unbundling is far from operational. Comparisons in magazines should focus on areas outside of Paris.
Same for me. I just requested full unbundling from Free and the management interface is bugging out miserably.
It's May 2010 and the problem has apparently been known for several years, is there a manager at Free???
It's May 2010 and the problem has apparently been known for several years, is there a manager at Free???
same, this 2008 issue is still relevant!! :-/
I'm not worried, I'll be patient
as long as I have my connection...
I'm not worried, I'll be patient
as long as I have my connection...
Well, it seems that the issue is still ongoing. I haven't asked for anything, haven't received any email, and my place won't be unbundled until the year 3000......
Furthermore, it's impossible to access the support email since you have to be logged in....
And I refuse to pay for assistance via phone for a problem with Free.
I'll wait a bit, then I'm going to call the toll-free number intended for subscriptions while playing the fool.
What’s disappointing is that no matter the operator, it’s all the same. As long as it works, everything is fine, but as soon as there's a problem, it's impossible to find someone competent, and especially not a responsible person (if there is one.....)
Furthermore, it's impossible to access the support email since you have to be logged in....
And I refuse to pay for assistance via phone for a problem with Free.
I'll wait a bit, then I'm going to call the toll-free number intended for subscriptions while playing the fool.
What’s disappointing is that no matter the operator, it’s all the same. As long as it works, everything is fine, but as soon as there's a problem, it's impossible to find someone competent, and especially not a responsible person (if there is one.....)
I forgot, has anyone managed to connect to the "chat" support? I'm only getting "Due to a high volume of connections, we are unable to assist you immediately with your Chat support service. We apologize for this inconvenience and suggest you try to connect again in a few moments. Thank you for your understanding." and this at any time, night or day........ I even wonder if this "chat" really exists?
February 2012, the problem still exists...
I haven't requested to be unbundled yet, and yet I've received an email saying "unbundling in progress"
I no longer have access to my account.
They are seriously starting to annoy me, my wifi is constantly acting up, and for the past year they've been sending me power adapters to fix the problem, this is the 4th one...
Free refuses to change my Freebox V3 which is 10 years old...
I can't take it anymore, I'm cancelling my subscription!!!
I haven't requested to be unbundled yet, and yet I've received an email saying "unbundling in progress"
I no longer have access to my account.
They are seriously starting to annoy me, my wifi is constantly acting up, and for the past year they've been sending me power adapters to fix the problem, this is the 4th one...
Free refuses to change my Freebox V3 which is 10 years old...
I can't take it anymore, I'm cancelling my subscription!!!