HP C4390 WiFi Printer Setup
r0main
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PGM -
PGM -
Hello,
I purchased a HP C4390 wifi printer from FNAC and I would like to install it on my Sony Vaio VGN-FZ11M laptop running Windows Vista. For your information, I connect to the internet via an ethernet cable to a wall socket as I am in a student residence with shared ADSL.
I rigorously followed the user manual provided by HP for the installation and everything went smoothly; I was able to print without any problems at the end of the installation.
However, after turning off my computer and printer for the night, I am now unable to print.
I contacted FNAC's hotline (around thirty euros out of pocket) to conclude that I should reinstall Windows: what a convenient solution that certainly won't resolve the problem. The advisor had me do several things: reconfigure the network with the installation CD, disable the firewall and antivirus, but nothing worked.
When I print a HP network configuration page using the wifi button on the printer, the network status is "offline" and the IP address is 0.0.0.0.
(For your information, when everything was working, the network status was "ready" and there was a functional IP address).
When I click on start, then connections, the network "hpsetup" does appear; when I connect to it, the message "waiting for user connections" is displayed next to the hpsetup network logo.
Therefore, I am unable to access the printer's settings page via its IP address because there isn't one. I tried, when printing was functional, to go to the printer's IP address via Internet Explorer and switch the "ad hoc" network to "infrastructure" as advised by HP, but clicking "Apply" did nothing except disconnect my printer (printing impossible) and I cannot return to the printer's IP address.
What should I do to ensure my printer is recognized even after the computer and printer are turned off?
I would like to be able to print without using a USB cable (hence the purchase of a WIFI printer) and without having to reinstall the entire software before each print!
I thank the kind soul who can help me :)
Best regards,
Romain.
I purchased a HP C4390 wifi printer from FNAC and I would like to install it on my Sony Vaio VGN-FZ11M laptop running Windows Vista. For your information, I connect to the internet via an ethernet cable to a wall socket as I am in a student residence with shared ADSL.
I rigorously followed the user manual provided by HP for the installation and everything went smoothly; I was able to print without any problems at the end of the installation.
However, after turning off my computer and printer for the night, I am now unable to print.
I contacted FNAC's hotline (around thirty euros out of pocket) to conclude that I should reinstall Windows: what a convenient solution that certainly won't resolve the problem. The advisor had me do several things: reconfigure the network with the installation CD, disable the firewall and antivirus, but nothing worked.
When I print a HP network configuration page using the wifi button on the printer, the network status is "offline" and the IP address is 0.0.0.0.
(For your information, when everything was working, the network status was "ready" and there was a functional IP address).
When I click on start, then connections, the network "hpsetup" does appear; when I connect to it, the message "waiting for user connections" is displayed next to the hpsetup network logo.
Therefore, I am unable to access the printer's settings page via its IP address because there isn't one. I tried, when printing was functional, to go to the printer's IP address via Internet Explorer and switch the "ad hoc" network to "infrastructure" as advised by HP, but clicking "Apply" did nothing except disconnect my printer (printing impossible) and I cannot return to the printer's IP address.
What should I do to ensure my printer is recognized even after the computer and printer are turned off?
I would like to be able to print without using a USB cable (hence the purchase of a WIFI printer) and without having to reinstall the entire software before each print!
I thank the kind soul who can help me :)
Best regards,
Romain.
Configuration: Windows Vista Internet Explorer 7.0
3 réponses
WiFi Configuration of the HP6410 Printer
Composition: a WiFi PC (running Vista), an HP6410 printer, and a Freebox.
1. PC Configuration ↔ Internet network via router (Freebox)
1.1. Access your Free account via the internet:
configure the WiFi network of the Freebox,
- note the name of the WiFi network (SSID): ‘Network Name’
- choose a WEP key (the only key consisting of hexadecimal characters (0 to 9 and A to F) accepted by the printer), make it 26 characters long and click "Send". Note the key.
configure the router mode of the Freebox
- check to enable this service, note the Freebox IP (example: 192.168.xxx.999)
- check "DHCP enabled," note the DHCP Start (e.g., 192.168.xxx.xx0) which will be assigned to the PC and subsequently (192.168.xxx.xx1) will be for the printer.
1.2. Secure connection of the PC and the printer:
- click on Start \ Settings \ Network Connections
- right-click on the "Wireless Network Connection" icon, and right-click on "Connect / Disconnect"
- in the "Connect to a Network" window, right-click on the WiFi ‘network name’ (chosen in §1) and click "Properties."
- in the "Wireless Network Properties ‘Network Name’" window, in the "Security" tab set:
Security type: Shared
Encryption type: WEP
Network security key: the one chosen in §1.1
click "OK," the connection to the network is established.
- in the "Connect to a Network" window, right-click on "hpsetup", "Properties," in the "Security" tab, set:
Security type: No authentication (Open)
Encryption type: WEP
Network security key: the one chosen in §1.1
click OK
2. PC Configuration ↔ printer via local network
2.1. Connection of the PC to the printer:
- connect an Ethernet cable (not supplied) between the PC and the printer
- click on Start \ Settings \ Network Connections
- right-click on the "Local Area Connection" icon, right-click on "Status" and check: Media State → Enabled (Close the window)
2.2. Printing the printer's network configuration:
- on the printer, press the "Setup" button until "8. Network Config." appears, then press "OK," on "1. Network Printer Settings" press "OK," the HP network configuration page will print.
- note the IP address found in 802.3 wired / Ipv4 (example: 169.254.10.135)
2.3 Accessing the printer's Web server and configuring the printer's network:
- open the Web browser (Internet Explorer) on the computer and enter the IP address of the printer noted in the previous paragraph in the browser’s address field (example: http://169.254.10.135) and press ¿ (Enter)
- the printer's Web homepage appears (HP Officejet J6400 series),
in the "Network" tab and the "Advanced" tab enter the information:
Network Interface: Enable
Network Name: SSID: enter the ‘network name’ from §1.1
Network settings:
Check the infrastructure mode.
Check WEP encoding
Authentication: Automatic.
Key: Enter the WEP key and confirm the key.
Compatibility: check "In an infrastructure mode network, adapt the 802.11b behavior"
click "Apply"
click "OK" (Changes have been updated)
in the "Network" tab and in the Connections section, select "Wireless (802.11)" and click on the "IPv4 Configuration" tab,
check "Automatic IP,"
click "Apply"
click "OK" (Changes have been updated)
3. Software Installation
- insert the CD (HP Officejet J6400, Windows v.10.0.0), if the software starts automatically, click "Run setup.exe," otherwise click "Start," "Run..." and enter "E:\setup.exe" (E being the letter of the CD-ROM drive) and click "OK."
- click "Install a wireless network/device"
- for running "hpzsetup.exe," click "Continue"
- click Next
- check for "Easy Installation" and click "Next"
- after a period of installation, a window opens, select the printer corresponding to the serial number indicated on the HP network configuration page printed in §2.2
- click "Next"
- click "Next"
- click "Finish"
- check in Start / Settings / Printers: one icon "HP Officejet J6400 series" (with a V) and one icon "HP Officejet J6400 series fax"
- test the communication between the PC and the printer:
click on "Start," "Run..." and enter "cmd" and click on
"OK." In the window that appears, type the command (example with
169.254.10.135) > "ping 169.254.10.135" and press ¿ (Enter),
check "Packets: sent = 4, received = 4, lost = 0 (loss 0%)
4. PC Configuration ↔ wireless printer
- double-click on the "Network" icon on the desktop, right-click on "HP3E0A87 (HP Officejet J6400 series)" and install,
- click "Continue" to pair the PnPx device
- Check in Start / Settings / Printers: another icon "HP3E0A87 (Officejet J6400 series)," right-click on the icon and click "Set as default printer" (the V moves to the icon of the printer that will be used, the wireless one)
- open the Web browser (Internet Explorer) on the computer and enter the IP address of the printer noted in the previous paragraph in the browser’s address field (example: http://169.254.10.135) and press ¿ (Enter)
- the printer's Web homepage appears (HP Officejet J6400 series),
in the "Network" tab and in the Connections section, select "Wired (802.3)" and click on the "IPv4 Configuration" tab,
check "Manual IP:" and fill in the fields:
Manual IP address: e.g. 192.168.xxx.xx1
Manual subnet mask: e.g. 255.255.255.0 (same as the PC)
Manual default gateway: leave blank
click "Apply" and close the window.
Note: the printer's configuration page is no longer accessible with the
original IP since the printer’s IP address has changed. It will be accessible after
removing the Ethernet cable by entering http://192.168.xxx.xx1 in the Web
browser (Internet Explorer) of the computer.
- remove the Ethernet cable (wait 15s)
- open the Web browser (Internet Explorer) on the computer and enter the new IP address in the browser’s address field (example: http://192.168.xxx.xx1) and press ¿ (Enter)
- the printer's Web homepage appears (HP Officejet J6400 series), close the window.
- test the communication between the PC and the printer:
click on "Start," "Run..." and enter "cmd" and click on
"OK." In the window that appears, type the command: example
"ping 192.168.xxx.xx1" and press ¿ (Enter),
check "Packets: sent = 4, received = 4, lost = 0 (loss 0%)
End of the HP6410 WiFi printer installation
Composition: a WiFi PC (running Vista), an HP6410 printer, and a Freebox.
1. PC Configuration ↔ Internet network via router (Freebox)
1.1. Access your Free account via the internet:
configure the WiFi network of the Freebox,
- note the name of the WiFi network (SSID): ‘Network Name’
- choose a WEP key (the only key consisting of hexadecimal characters (0 to 9 and A to F) accepted by the printer), make it 26 characters long and click "Send". Note the key.
configure the router mode of the Freebox
- check to enable this service, note the Freebox IP (example: 192.168.xxx.999)
- check "DHCP enabled," note the DHCP Start (e.g., 192.168.xxx.xx0) which will be assigned to the PC and subsequently (192.168.xxx.xx1) will be for the printer.
1.2. Secure connection of the PC and the printer:
- click on Start \ Settings \ Network Connections
- right-click on the "Wireless Network Connection" icon, and right-click on "Connect / Disconnect"
- in the "Connect to a Network" window, right-click on the WiFi ‘network name’ (chosen in §1) and click "Properties."
- in the "Wireless Network Properties ‘Network Name’" window, in the "Security" tab set:
Security type: Shared
Encryption type: WEP
Network security key: the one chosen in §1.1
click "OK," the connection to the network is established.
- in the "Connect to a Network" window, right-click on "hpsetup", "Properties," in the "Security" tab, set:
Security type: No authentication (Open)
Encryption type: WEP
Network security key: the one chosen in §1.1
click OK
2. PC Configuration ↔ printer via local network
2.1. Connection of the PC to the printer:
- connect an Ethernet cable (not supplied) between the PC and the printer
- click on Start \ Settings \ Network Connections
- right-click on the "Local Area Connection" icon, right-click on "Status" and check: Media State → Enabled (Close the window)
2.2. Printing the printer's network configuration:
- on the printer, press the "Setup" button until "8. Network Config." appears, then press "OK," on "1. Network Printer Settings" press "OK," the HP network configuration page will print.
- note the IP address found in 802.3 wired / Ipv4 (example: 169.254.10.135)
2.3 Accessing the printer's Web server and configuring the printer's network:
- open the Web browser (Internet Explorer) on the computer and enter the IP address of the printer noted in the previous paragraph in the browser’s address field (example: http://169.254.10.135) and press ¿ (Enter)
- the printer's Web homepage appears (HP Officejet J6400 series),
in the "Network" tab and the "Advanced" tab enter the information:
Network Interface: Enable
Network Name: SSID: enter the ‘network name’ from §1.1
Network settings:
Check the infrastructure mode.
Check WEP encoding
Authentication: Automatic.
Key: Enter the WEP key and confirm the key.
Compatibility: check "In an infrastructure mode network, adapt the 802.11b behavior"
click "Apply"
click "OK" (Changes have been updated)
in the "Network" tab and in the Connections section, select "Wireless (802.11)" and click on the "IPv4 Configuration" tab,
check "Automatic IP,"
click "Apply"
click "OK" (Changes have been updated)
3. Software Installation
- insert the CD (HP Officejet J6400, Windows v.10.0.0), if the software starts automatically, click "Run setup.exe," otherwise click "Start," "Run..." and enter "E:\setup.exe" (E being the letter of the CD-ROM drive) and click "OK."
- click "Install a wireless network/device"
- for running "hpzsetup.exe," click "Continue"
- click Next
- check for "Easy Installation" and click "Next"
- after a period of installation, a window opens, select the printer corresponding to the serial number indicated on the HP network configuration page printed in §2.2
- click "Next"
- click "Next"
- click "Finish"
- check in Start / Settings / Printers: one icon "HP Officejet J6400 series" (with a V) and one icon "HP Officejet J6400 series fax"
- test the communication between the PC and the printer:
click on "Start," "Run..." and enter "cmd" and click on
"OK." In the window that appears, type the command (example with
169.254.10.135) > "ping 169.254.10.135" and press ¿ (Enter),
check "Packets: sent = 4, received = 4, lost = 0 (loss 0%)
4. PC Configuration ↔ wireless printer
- double-click on the "Network" icon on the desktop, right-click on "HP3E0A87 (HP Officejet J6400 series)" and install,
- click "Continue" to pair the PnPx device
- Check in Start / Settings / Printers: another icon "HP3E0A87 (Officejet J6400 series)," right-click on the icon and click "Set as default printer" (the V moves to the icon of the printer that will be used, the wireless one)
- open the Web browser (Internet Explorer) on the computer and enter the IP address of the printer noted in the previous paragraph in the browser’s address field (example: http://169.254.10.135) and press ¿ (Enter)
- the printer's Web homepage appears (HP Officejet J6400 series),
in the "Network" tab and in the Connections section, select "Wired (802.3)" and click on the "IPv4 Configuration" tab,
check "Manual IP:" and fill in the fields:
Manual IP address: e.g. 192.168.xxx.xx1
Manual subnet mask: e.g. 255.255.255.0 (same as the PC)
Manual default gateway: leave blank
click "Apply" and close the window.
Note: the printer's configuration page is no longer accessible with the
original IP since the printer’s IP address has changed. It will be accessible after
removing the Ethernet cable by entering http://192.168.xxx.xx1 in the Web
browser (Internet Explorer) of the computer.
- remove the Ethernet cable (wait 15s)
- open the Web browser (Internet Explorer) on the computer and enter the new IP address in the browser’s address field (example: http://192.168.xxx.xx1) and press ¿ (Enter)
- the printer's Web homepage appears (HP Officejet J6400 series), close the window.
- test the communication between the PC and the printer:
click on "Start," "Run..." and enter "cmd" and click on
"OK." In the window that appears, type the command: example
"ping 192.168.xxx.xx1" and press ¿ (Enter),
check "Packets: sent = 4, received = 4, lost = 0 (loss 0%)
End of the HP6410 WiFi printer installation
I have no idea... I have exactly the same problem and I've been dealing with it for just a month.
The best solution is to return their device and tell them it's garbage!!
There you go... for those who will come back to this blog and see the message, they'll be warned about HP's lousy product. And especially don’t tell me they are the best in customer relations... as soon as they don’t have the solution, they leave you waiting for 2 hours on the phone to say that it’s the computer that isn’t compatible with their product.
I’m too angry, but if you have the solution then I'm all ears, but I think the lifespan of my printer is likely to be very short.
The best solution is to return their device and tell them it's garbage!!
There you go... for those who will come back to this blog and see the message, they'll be warned about HP's lousy product. And especially don’t tell me they are the best in customer relations... as soon as they don’t have the solution, they leave you waiting for 2 hours on the phone to say that it’s the computer that isn’t compatible with their product.
I’m too angry, but if you have the solution then I'm all ears, but I think the lifespan of my printer is likely to be very short.
Hi there,
Have you thought about putting your box in pairing mode?
In summary: you start the printer's Wi-Fi search, and once the box appears at the top of the list, you give it the WEP key. Before continuing, that is, before running the Wi-Fi search again, you set your box to pairing mode (check your box manual for which button to press; be careful with the Livebox as this only lasts for 10 minutes) and you finalize your setup, and that's it.
Your printer connects to your box via Wi-Fi, and since you specified the WEP key, you are additionally secured and won’t have to struggle with an unsecured HP setup with a radio connection. When you initiate a print request, your PC sends your job to the box, and voilà, you’ve got your printout.
Now it's your turn to play.
P.S.: To save time, it’s better to uninstall everything and go to the HP website. Choose the right one
and reinstall everything with the latest version, and that way you'll be all set.
Have you thought about putting your box in pairing mode?
In summary: you start the printer's Wi-Fi search, and once the box appears at the top of the list, you give it the WEP key. Before continuing, that is, before running the Wi-Fi search again, you set your box to pairing mode (check your box manual for which button to press; be careful with the Livebox as this only lasts for 10 minutes) and you finalize your setup, and that's it.
Your printer connects to your box via Wi-Fi, and since you specified the WEP key, you are additionally secured and won’t have to struggle with an unsecured HP setup with a radio connection. When you initiate a print request, your PC sends your job to the box, and voilà, you’ve got your printout.
Now it's your turn to play.
P.S.: To save time, it’s better to uninstall everything and go to the HP website. Choose the right one
and reinstall everything with the latest version, and that way you'll be all set.
Problem solved a long time ago but I had forgotten to post:
First, just download the installation software update from the HP website (the CD ROM is therefore useless).
Follow the installation that appears on the screen (WiFi choice and all that).
Once everything is installed, right-click on the internet connection at the bottom right next to the time, "connect to a network" and choose "hpsetup".
Everything works very well.
I repeat this for an installation without a WiFi modem. After that, I don't know ;)
First, just download the installation software update from the HP website (the CD ROM is therefore useless).
Follow the installation that appears on the screen (WiFi choice and all that).
Once everything is installed, right-click on the internet connection at the bottom right next to the time, "connect to a network" and choose "hpsetup".
Everything works very well.
I repeat this for an installation without a WiFi modem. After that, I don't know ;)