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Orange email blocked with Norton 360

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Onanh Posted messages 9 Registration date   Status Member -  
Onanh Posted messages 9 Registration date   Status Member -
Hello,

Since the installation of Norton 360, access to the messaging on the homepage of orange.fr is blocked.
I have to close it with the "X" and the message ixeplore.exe is not responding appears.
Before installing Norton 360, I was using SystemWorks and access to the messaging through the orange site was not a problem.
What should I do? Thank you.
Configuration: Windows XP Internet Explorer 6.0

4 answers

  1. Profile blocked
     
    If you go to the "options" in Norton, you should unlock your messaging!
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    1. onanh
       
      Could you be more specific or guide me on what to do with Norton 360 because I'm stuck?
      0
  3. lancelot
     
    The Orange-Norton360-Explorer trio seems to be a losing combination!
    I used Firefox and it works perfectly, without having to disable the Norton firewall.
    If you are considering taking action against Norton, please write to me.
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  4. ironmam Posted messages 5 Status Member
     
    Hello onanh
    I have contacts at Symantec and regarding your issue they gave me the following instructions:
    1 Start Norton 360.
    2 Click on Tasks and Settings.
    3 Click on Modify Advanced Settings.
    4 Click on Firewall Settings.
    5 In the Firewall General Rules tab, click Add at the bottom. The "Add a Rule" window appears, choose the Allow option, then click OK -> Connections to and from -> Next -> Only these computers and sites below -> Add -> Type the IP address: 80.12.255.75 -> OK -> Add -> Type the IP address: 193.252.149.23 -> Next -> Next -> Next -> Next -> Finish.

    Then modify the firewall program rules by following the instructions:
    1 Start Norton 360.
    2 Click on Tasks and Settings.
    3 Click on Modify Advanced Settings.
    4 Click on Firewall Settings.
    5 In the Firewall Program Rules tab, in the Program column, scroll down the list until you see "Microsoft Internet Explorer" or your web browser.
    6 Change the access from Block or Customize to Allow.
    7 Click Apply.
    8 In the Program column, look for "Microsoft Generic Host Process for Win32 Services."
    9 Change the access from Block or Customize to Allow.
    10 Click Apply then Close.
    11 Click Yes.

    There you go, I believe everything should be in order with this.
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    1. Onanh Posted messages 9 Registration date   Status Member
       
      Hello ironman.

      I followed the procedure closely but without understanding and... it works.

      Thanks for the help. It is certain that I had no chance of finding it on my own.
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    2. Onanh Posted messages 9 Registration date   Status Member
       
      Hello,
      I got too excited too quickly yesterday. It's impossible to open the Orange messaging again.
      I checked that yesterday's modifications are still saved because when I tried to redo them, I received a message indicating that the modifications already existed.
      What else can I do? Thank you for your response.
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