Orange email blocked with Norton 360
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Onanh
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Onanh Posted messages 9 Registration date Status Membre -
Onanh Posted messages 9 Registration date Status Membre -
Hello,
Since the installation of Norton 360, access to the messaging on the homepage of orange.fr is blocked.
I have to close it with the "X" and the message ixeplore.exe is not responding appears.
Before installing Norton 360, I was using SystemWorks and access to the messaging through the orange site was not a problem.
What should I do? Thank you.
Since the installation of Norton 360, access to the messaging on the homepage of orange.fr is blocked.
I have to close it with the "X" and the message ixeplore.exe is not responding appears.
Before installing Norton 360, I was using SystemWorks and access to the messaging through the orange site was not a problem.
What should I do? Thank you.
Configuration: Windows XP Internet Explorer 6.0
4 réponses
The Orange-Norton360-Explorer trio seems to be a losing combination!
I used Firefox and it works perfectly, without having to disable the Norton firewall.
If you are considering taking action against Norton, please write to me.
I used Firefox and it works perfectly, without having to disable the Norton firewall.
If you are considering taking action against Norton, please write to me.
Hello onanh
I have contacts at Symantec and regarding your issue they gave me the following instructions:
1 Start Norton 360.
2 Click on Tasks and Settings.
3 Click on Modify Advanced Settings.
4 Click on Firewall Settings.
5 In the Firewall General Rules tab, click Add at the bottom. The "Add a Rule" window appears, choose the Allow option, then click OK -> Connections to and from -> Next -> Only these computers and sites below -> Add -> Type the IP address: 80.12.255.75 -> OK -> Add -> Type the IP address: 193.252.149.23 -> Next -> Next -> Next -> Next -> Finish.
Then modify the firewall program rules by following the instructions:
1 Start Norton 360.
2 Click on Tasks and Settings.
3 Click on Modify Advanced Settings.
4 Click on Firewall Settings.
5 In the Firewall Program Rules tab, in the Program column, scroll down the list until you see "Microsoft Internet Explorer" or your web browser.
6 Change the access from Block or Customize to Allow.
7 Click Apply.
8 In the Program column, look for "Microsoft Generic Host Process for Win32 Services."
9 Change the access from Block or Customize to Allow.
10 Click Apply then Close.
11 Click Yes.
There you go, I believe everything should be in order with this.
I have contacts at Symantec and regarding your issue they gave me the following instructions:
1 Start Norton 360.
2 Click on Tasks and Settings.
3 Click on Modify Advanced Settings.
4 Click on Firewall Settings.
5 In the Firewall General Rules tab, click Add at the bottom. The "Add a Rule" window appears, choose the Allow option, then click OK -> Connections to and from -> Next -> Only these computers and sites below -> Add -> Type the IP address: 80.12.255.75 -> OK -> Add -> Type the IP address: 193.252.149.23 -> Next -> Next -> Next -> Next -> Finish.
Then modify the firewall program rules by following the instructions:
1 Start Norton 360.
2 Click on Tasks and Settings.
3 Click on Modify Advanced Settings.
4 Click on Firewall Settings.
5 In the Firewall Program Rules tab, in the Program column, scroll down the list until you see "Microsoft Internet Explorer" or your web browser.
6 Change the access from Block or Customize to Allow.
7 Click Apply.
8 In the Program column, look for "Microsoft Generic Host Process for Win32 Services."
9 Change the access from Block or Customize to Allow.
10 Click Apply then Close.
11 Click Yes.
There you go, I believe everything should be in order with this.
Hello,
I got too excited too quickly yesterday. It's impossible to open the Orange messaging again.
I checked that yesterday's modifications are still saved because when I tried to redo them, I received a message indicating that the modifications already existed.
What else can I do? Thank you for your response.
I got too excited too quickly yesterday. It's impossible to open the Orange messaging again.
I checked that yesterday's modifications are still saved because when I tried to redo them, I received a message indicating that the modifications already existed.
What else can I do? Thank you for your response.