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Forgot password

Ccm1952 Posted messages 14 Registration date   Status Member Last intervention   -  
MPMP10 Posted messages 47401 Registration date   Status Member Last intervention   -

Hello, please kindly help me.

I have lost my SFR email password.

I can't find it either in the Google Chrome list,

nor on my iPad, Settings, Passwords.

When I sign in with my SFR email, Forgot password, it sends a code to my mobile phone, unfortunately the line is terminated and I opened another line, can we change the old mobile number to the new one?

to receive the recovery code again.

Thank you for your help.

1 answer

  1.
    MPMP10 Posted messages 47401 Registration date   Status Member Last intervention   19 009
     

    Hello,

    https://assistance.sfr.fr/gestion-client/identifiant-mdp/perte-mot-de-passe-espace-client-sfr.html

    https://espace-client.sfr.fr/gestion-securite/mot-de-passe/oublie/identifiant

    Find your username

    You are a mobile customer, Internet key or tablet

    Use the email address you entered when creating your account or your mobile line number.

    You are a fixed line, 4G box or 5G box customer

    Use the email address you entered when creating your account or your email address (@sfr.fr or @neuf.fr) or NeufId username.

    You are a Secure Home customer

    Use the email entered when creating your account or the customer reference that was communicated to you by SMS and in the email “Access your SFR account”.

    You canceled your mobile line or your Secure Home offer

    Your username is the email address you entered when creating your account or your service account number found in the “Your Details” block on your last invoice.

    If you forgot your username, click here

    See them by contacting us or going to a SFR store.

    https://assistance.sfr.fr/contacter/

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    1. Ccm1952 Posted messages 14 Registration date   Status Member Last intervention  
       

      Thank you for all your efforts, my issue still isn’t resolved, my email address is not linked to any contract, box, or customer area, …..etc, my email was created more than 25 years ago. The original one no longer exists.

      Thank you

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      1. MPMP10 Posted messages 47401 Registration date   Status Member Last intervention   19 009 > Ccm1952 Posted messages 14 Registration date   Status Member Last intervention  
         

        Hello,

        It is unlikely, without a valid recovery address, that there is a viable solution via the internet.

        The wisest course would be to deal with them directly by going to a SFR agency.

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