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Unable to reinstall Canon 3650 S printer

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rollers56 Posted messages 10 Status Member -  
kaneagle Posted messages 86298 Registration date   Status Moderator Last intervention   -

Hello everyone,

I set up my Canon Pixma 3650 S printer via Wi-Fi a month ago by following the instructions, and it worked well for 15 days. However, I changed my Freebox due to picture freezing on the TV.

With my new Freebox, I reset the printer and followed the same procedure as the first time,

the printer is recognized, everything installs normally but at the end of the download, a window opens saying: MP drivers: unable to create a new port: 0000.

I contacted Canon France, and they told me to reinstall Windows 11 and everything would be fine, my Asus laptop, Intel Core i7 is 2 months old.

The seller of the computer and the printer has no solution at the moment.

PS: the printer works with a USB cable.

Attached is the report of the printer installation with defects that I cannot execute.

So if you have a solution to help me, I thank you in advance.

11 answers

  1.
    kaneagle Posted messages 86298 Registration date   Status Moderator Last intervention   14 691
     

    @rollers56 StatusMember

    Suggestion: Uninstall and reinstall the printer properly.
    It’s up to you to make this decision.

    Download and install --> Revo Uninstaller
    Run it as an administrator
    Uninstall all products of the Canon printer
    Follow the tutorial carefully to uninstall everything properly including residual folders and keys.
    For the residual scan, check --> advanced mode
    Restart the PC.
     
    Download this driver --> MG3650
    Turn on the printer
    Launch the driver setup
    Follow the instructions carefully.

    1
    1. rollers56 Posted messages 10 Status Member
       

      Hello,

      I have news and I can now scan and print via Wi-Fi again.

      Indeed, Windows does not remove everything, and with Revo Uninstaller, I was able to delete all Canon entries.

      Then I reinstalled it and it worked.

      Thank you, thank you all for your help.

      Best wishes.

      0
      1. kaneagle Posted messages 86298 Registration date   Status Moderator Last intervention   14 691 > rollers56 Posted messages 10 Status Member
         

        You're welcome.
        Have a good evening.

        1
  2. brupala Posted messages 111182 Registration date   Status Member Last intervention   14 459
     

    Hello,

    Does the printer retrieve an IP address from the router properly?

    Ideally, it should be given a static one either manually or via DHCP reservation in the router.

    In any case, make a note of this IP address; there should be a command in the menu to print the network configuration.

    From there, go to Windows, printers, properties, check the ports tab, and add a TCP/IP port by entering the printer's IP address as a raw port or something else, but raw usually works.

    And there you go....

    But goodness, how annoying are the line spaces!!

    0
    1. brupala Posted messages 111182 Registration date   Status Member Last intervention   14 459
       

      Actually,

      sorry I hadn't read your screenshot, but the printer's network configuration page is what you're showing, so you have the IP address, even an IPv6. However, to make it static, which is desirable, you need to go into the static DHCP settings of the router with the printer's MAC address and add it, if you don't know how to do it manually. The TCP/IP port behind it needs to be done as well.

      The IPv6 address should be static given its composition (derived from autoconfiguration in eui64)

      0
  3. Winux
     

    Good evening,

    Consider connecting with the "Print" smartphone app from Canon, it's simpler.

    Once your local network is linked to the printer, you just need to scan your local network with your PC to detect it and use the generic Windows applications and your programs to use the printer as you wish; it also works with Linux.

    However, if you have reviewed the security of your wifi network, this printer is not suitable for a high level of security like WPA3 and other settings, making any wifi connection impossible except for direct connection without going through the router/internet box.

    0
    1. brupala Posted messages 111182 Registration date   Status Member Last intervention   14 459
       

      Brute force method, it's trusting automata that work when they want, but gives no control over the connection.

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  4. rollers56 Posted messages 10 Status Member
     

    Thank you for your response,

    Box IP address: yes for me but I will check again.

    Locally I can't manage it manually, plus it’s impossible to check the box.

    I will look into static DHCP in the box.

    Thank you very much

    0
  7. Redbart Posted messages 20954 Registration date   Status Member Last intervention   3 383
     

    Hello

    By changing your router, you changed your SSID and password

    You need to enter this information in the printer settings using the available tools (screen or app)

    0
  8. rollers56 Posted messages 10 Status Member
     

    Hello everyone.

    Some news.

    First, thank you for helping me with the connection of my printer to the wifi.

    The only thing I could do was to connect my smartphone and my printer to the wifi. The PC and the printer keep having issues in every way.

    Have a great day.

    0
    1. brupala Posted messages 111182 Registration date   Status Member Last intervention   14 459
       

      Hello,

      Can you ping the printer at the address 192.168.1.44?

      In the printer properties under the ports tab, add a tcpip port for this address.

      But well, I already mentioned all of this in my first message.

      0
  9. rollers56 Posted messages 10 Status Member
     

    Yes, here is the result.

    Thank you

    0
    1. brupala Posted messages 111182 Registration date   Status Member Last intervention   14 459
       

      Why IPP? That's not what I indicated, the printer is properly installed?

      0
      1. rollers56 Posted messages 10 Status Member > brupala Posted messages 111182 Registration date   Status Member Last intervention  
         

        Why IPP, I only have that displayed in the window, in add a tcpip port, not possible.

        Thank you

        0
      2. brupala Posted messages 111182 Registration date   Status Member Last intervention   14 459 > rollers56 Posted messages 10 Status Member
         

        I'm talking about the printer properties window (right-click on the printer properties).

        0
      3. rollers56 Posted messages 10 Status Member > brupala Posted messages 111182 Registration date   Status Member Last intervention  
         

        Hello,

        I have access to the line to add a TCP/IP port, for that the line "Print mode protected by Windows" needed to be in the "Configure" position. That said, after uninstalling all the Canon files, I reinstalled Canon and it works over Wi-Fi.

        Thank you, thank you for your help.

        Wishing you all the best

        0
      4. brupala Posted messages 111182 Registration date   Status Member Last intervention   14 459 > rollers56 Posted messages 10 Status Member
         

        OK,

        "protected printing mode"?

        never seen that.

        Apparently, this new WPP system is more of a hassle than it helps :-(

        1
  10. kaneagle Posted messages 86298 Registration date   Status Moderator Last intervention   14 691
     

    Have you tried with the Wi-Fi connection assistant as proposed in --> message 4 ?

    After the installation, launch it
    Turn on the printer to start it
    Click on --> Diagnostics and Repair


    0
  11. rollers56 Posted messages 10 Status Member
     

    A kaneagle.

    Yes, I tried, it’s not working, I don’t have that button on my printer and as I said no, I can’t find my 3650 printer.

    Thank you.

    0
  12. Winux
     

    Hello,

    If your printer is connected to the internet box through your mobile, you just need to go to devices on your PC, printers, delete the old connection of your printer, and then scan and add it again.

    0