Unable to scan with CANON MG3500 printer

Question

Hello, I just installed my new printer that works with Wi-Fi. I can print, but I can't scan.

Here's the error message:

IJ NETWORK SCANNER SELECTOR EX not found
Reset the scanner driver
the scanner driver will be closed
code:3,208,0

I tried reinstalling the printer, which was successful, but I still can't scan. How do I reset the scanner driver? Is there another way to initiate a scan?

I'm using Windows 8.

Thank you in advance!

bachounet · Accepted Answer

If you are still looking for an answer, the file you are looking for is provided with the printer drivers here:

https://www.canon.fr/Support/Consumer_Products/products/Fax__Multifunctionals/InkJet/PIXMA_MG_series/PIXMA_MG5350.aspx?DLtcmuri=tcm:79-856647&page=1&type=download

You open the archive with software like winrar, 7z, winzip, etc., you go into the subfolders \LANUTIL\SELECTOR\ and you run the setup file.

Have a nice day.

poupougne13 · Answer

Hello...

I don't use W8, but if you have "paint", open it, then file and "from a scanner or a camera"... it works very well with other OS...

Best,
See you later

--
"He who wants to climb a mountain starts from the bottom!"
Signed: "Gillette" a.k.a. "nobody"! ;) (°!°)

jullia31 · Answer

Hello Pouougne13!  Thank you for your quick response. I just applied what you suggested, but it doesn't work either.  "from a scanner" is displayed in gray; I can't even click on it :(

poupougne13 · Answer

Can you print from the PC?
I would have advised using a USB cable; it seems that the scanner might be broken... otherwise, does the standalone copier work?
See you later

--
"Who wants to climb a mountain starts from the bottom!"
Signed: "Gillette" alias "nobody"! ;) (°!°)

jullia31 · Answer

Yesterday, I managed to scan via "Windows Fax and Scan", so it’s not broken and the Wi-Fi system seems to be working.  The problem is that I would like to scan using my Canon "IJ SCAN UTILITY" software in order to resize what I scan. (There is no direct command on this printer to scan) So the problem is this error message that I need to understand! :( IJ NETWORK SCANNER SELECTOR EX is not found Reset the scanner driver The scanner driver will be closed code:3,208,0

poupougne13 · Answer

Sorry, I don't know then... go to Canon's website, there's probably a forum...
Good luck!
Best regards,
@+

--
"He who wants to climb a mountain begins at the bottom!"
Signed: "Gillette" a.k.a. "nobody"! ;) (°!°)

jullia31 · Answer

:( Thank you anyway

poupougne13 · Answer

;)  -- "Who wants to climb a mountain starts from the bottom!" Signed: "Gillette" alias "nobody"! ;) (°!°)

jullia31 · Answer

Hello bachounet,

I installed the driver you recommended! The installation went well but unfortunately nothing has changed. Still unable to use Canon iJ scan utility!

:(

Still the same message:
IJ NETWORK SCANNER SELECTOR EX is not found
Reset the scanner driver
the scanner driver will be closed
code:3,208,0

I don't understand anything!

Thanks anyway for your help!

poupougne13 · Answer

Re...

In any case, it's a network issue between the machines: they aren't communicating with each other, but I don't know why...
If you use a cable, does it work?
@+

--
"Who wants to climb a mountain starts from the bottom! "
Signed: "Gillette" alias "nobody"! ;) (°!°)

Aeg01 · Answer

Hello,

I have a Canon MG3550 and I still have this problem. Impossible to scan.
Canon Belgium and Canon France are unable to provide me with a solution.

I have the error codes: 2,250,200.

Yet, I often need to scan. It’s humiliating.

Have a nice weekend,

--
DELL INSPIRON W10 and ACER ASPIRE W10 + CANON PIXMA PRINTER & BLACKBERRY Z10

poupougne13 · Answer

Hello...

This topic is quite old, I recommend that you create a personal one and detail your issue... it will be safer...
Best regards,
See you later

--
"Who wants to climb a mountain starts from the bottom!"
Signed: "Gillette" a.k.a. "nobody"! ;) (°!°)

Unable to scan with CANON MG3500 printer

12 answers

Question about transferring data ps4 to ps5

Connecting a sony handycam video 8 ccd f555e to an hd tv

Computer locked

Downloaded .rar file becomes .htm when finished

How to change my username

Texture issues in enshrouded

Gotek information

Self-invoking js function

My pc won’t charge anymore and runs super slowly

Download software against mcafee pop-ups