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Canon 3650 Printer Setup

remiroland -  
Hello,

I can't install this printer; I feel like it's not recognized by my Orange livebox and/or by my PC (running Windows 10).

I followed the online help: https://www.canon.fr/support/consumer_products/pixma_printer_wireless_connection_setup/mg3650_printer_wireless_connection_setup/

I'm stuck at step 11; the installation software doesn't recognize any serial number in the list.
I've tried everything, but I can't install it, and I really need your help.
I followed the installation manual step by step carefully; I've tried everything, but nothing works.

Thank you for your help.

5 answers

  1.  madmyke Moderator
    Hello
    This is what I read in step 11: If this is the first time you are setting up your printer, it will not appear in the list. In this case, proceed to step 12.

    We are not talking about code

    best regards

    --
    "We swallow whole the lie that flatters us and drink drop by drop a truth that is bitter to us."
    1. madmyke Moderator
      Similarly, if you want to connect via Wi-Fi, this Canon printer only supports WPS, which is no longer used because it is too poorly secured on routers, etc. And if you switch your router to WPS, many other things will stop working.

      Therefore, it is necessary to remain in LAN/cable mode on the network.
    2. remiroland Author
      Nothing works; I can't pair my Livebox with the printer.
    3. remiroland Author
      This is an Orange Livebox 4, how can I perform the action you're indicating? On the admin screen http://livebox/?
  2. remiroland Author
    Hello,

    my Orange livebox has WPS; I tried to synchronize the printer and the box by pressing the WPS button on my box, but nothing works.

    I followed all the steps, but no matter what option I took, the installation software doesn't recognize any printer, not even the Windows 10 device search tool recognizes any printer.
    1. remiroland Author
      The printer has printed a "Network Configuration Page"

      Product Information :
      Product Name MG3600 Series
      ROM Version 2.040
      Serial Number KKWF84955

      Wireless LAN: Enable
      MAC Address F4:A9:97:1F:FB:74
      WPS PIN CODE 09598836

      Infrastructure ENABLE
      Connection Inactive
      SSID BFNPSETUP
      CHANNEL
      Encryption none
      wep key length inactive
      authentication open

      signal strength 0%

      tcp/ipv4 enable
      ip address
      subnet mask
      default gateway

      tcp/ipv6 enable
      ip address
      subnet prefix length
      default gateway

      ipsec inactive
      security protocol

      access point mode disable

      other settings

      printer name 1FFB74000000
      wsd PRINTING ENABLE
      wsd timeout 5 min

      LPD printing enable
      1. remiroland Author
        In my available Wifi list, it seems that the printer was showing up. I entered the security key, and the connection seemed established, although it wasn't connected to the internet.
        Now it has disappeared, and I'm really struggling.

        I've been at it since 4 AM, and I think I'm going to call a professional.
        2. remiroland Author
          Je deviens fou, par pitié, aidez-moi.
          1. remiroland Author
            I tried to delete everything and reinstall directly from the Canon website, but the same issue persists, the printer is not recognized.

            The printer is not recognized by the Livebox....
          2. remiroland Author
            It's an Orange Livebox 4. How can I perform the action you indicated? On the admin screen http://livebox/?
            I checked the configuration and verified that WPS is enabled. I rebooted the box just in case, but nothing works; the pairing remains unsuccessful.