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Plex libraries connection unavailable

Vivaelknox Posted messages 82 Status Member -  
Vivaelknox Posted messages 82 Status Member -

Hello everyone ^^

Let me describe my problem: I reset my PC yesterday morning, and I had a Plex library that was working perfectly.

Since then, I can no longer access my libraries at all; on devices like my phone or PlayStation, the libraries appear empty, and on PC, it says "LAPTOP-XXXXXX is currently unavailable. Please check that you have a network connection and that the server is accessible, or consult our troubleshooting tips for more assistance."

I want to emphasize that the files are still exactly in the same place. I’ve searched for similar cases on the internet, but I can only find people with NAS, etc., nothing that resembles my situation.

So if you have any leads, I’m all ears ^^

Thanks in advance :)

2 answers

  1.
    brupala Posted messages 111155 Registration date   Status Member Last intervention   14 451
     

    Hello,

    Isn't it a firewall to be configured?

    And here we are, there you go ....

    But misery, how annoying the line spacing is!!

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    1. Vivaelknox Posted messages 82 Status Member
       

      No idea, and if that's the case, I have no idea how to do it :/

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    2. brupala Posted messages 111155 Registration date   Status Member Last intervention   14 451 > Vivaelknox Posted messages 82 Status Member
       

      Maybe check on the Plex support forums?

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    3. Vivaelknox Posted messages 82 Status Member > brupala Posted messages 111155 Registration date   Status Member Last intervention  
       

      That's the first thing I did, and it doesn't explain that.

      Just to clarify, I'm a total noob at computers, by the way, lol, that's why I'm here ^^

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    4. brupala Posted messages 111155 Registration date   Status Member Last intervention   14 451 > Vivaelknox Posted messages 82 Status Member
       

      Does the server PC access the internet?

      Check above to open what’s needed for Plex in the firewall.

      Plex is not my toy, so I'll leave you in the hands of those who know a bit.

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    5. Vivaelknox Posted messages 82 Status Member > brupala Posted messages 111155 Registration date   Status Member Last intervention  
       

      The server PC has internet access, but I don't know how to open things in the firewall, unfortunately :/

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  2. Vivaelknox Posted messages 82 Status Member
     

    Hello ^^

    I'm back here because the solution I found was: to enable the relay.
    My Plex libraries are still inaccessible EXCEPT when I check the "Enable relay" box in the Settings/Network options. But the problem is that by using a relay, which is limited in bandwidth, the quality of the content is terrible.

    To make sure I didn't change anything else, I reset the Plex settings by reinstalling it, and now, when the "Enable relay" box is unchecked, there is no remote access to my libraries, whether on the Play, on my phone, or on a PC. It tells me that I am offline. I am still going through port 32400 on my original server. And whether the firewall is enabled or disabled, it doesn't change anything.

    Honestly, I'm lost, so if there are any Plex experts, you're welcome, lol
    Thank you very much in advance ;)

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