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My Samsung S7 won't turn on anymore.

kirichan Posted messages 52 Status Member -  
MPMP10 Posted messages 47384 Registration date   Status Member Last intervention   -

Hello,

I'm reaching out because my Samsung S7 won't turn on anymore. It was charging when suddenly the screen went black and the red charging light stayed on. I can’t charge it or turn it on. I waited several hours like that, the red light remained on, sometimes the phone displayed the "Samsung" logo which disappeared after a few minutes. Then, after several hours, the red light turned off. I bought a new cable, even a wireless charger, but the phone won’t turn back on or charge. I tried the "power button + volume + home button" combination but it doesn't do anything. Does anyone have an idea of what’s going on? Is it the battery or the motherboard that’s dead? Will I be able to recover my data? Thank you.

1 answer

  1.
    MPMP10 Posted messages 47384 Registration date   Status Member Last intervention   18 991
     

    Hello,

    It’s difficult to determine the exact nature of the issue remotely; the causes are numerous. If the hard reset doesn’t work, you will either need to have it repaired or consider getting a new phone.
    Is it still under warranty or not (I imagine it’s not…)?

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    1. kirichan Posted messages 52 Status Member
       

      Thank you for your response!

      It is no longer under warranty, and I already have a new phone. I just want to turn it on one last time to recover my data.

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      1. MPMP10 Posted messages 47384 Registration date   Status Member Last intervention   18 991 > kirichan Posted messages 52 Status Member
         

        In that case, it must be repaired so that it can start up again.


        Otherwise, there are also companies specialized in data recovery, but this method is very expensive.

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      2. kirichan Posted messages 52 Status Member > MPMP10 Posted messages 47384 Registration date   Status Member Last intervention  
         

        Alright, I'll go get it fixed, I hope it's nothing serious...

        I didn't know such businesses existed! Do you have any reliable ones to recommend? Thanks!

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